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Customer Experience Consultant Jobs (NOW HIRING)

Maersk

Customer Experience Consultant

Charlotte, NC · On-site

Maersk is seeking a Customer Experience Consultant to join our team in Madrid . This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight ...

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How much do customer experience consultant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer experience consultant in the United States is $46.89, according to ZipRecruiter salary data. Most workers in this role earn between $29.81 and $59.86 per hour, depending on experience, location, and employer.

What is a customer experience consultant?

As a customer experience consultant, you focus on improving customer service through direct contact with a business client. Your job duties include contacting customers to understand their needs, removing obstacles preventing customer satisfaction, and improving the overall customer experience in all segments of the funnel. A career as a customer experience consultant does not require you have formal qualifications or a college degree, although most employers require a high school diploma or equivalent. To excel in this career, you need strong communication and customer service skills; prior experience in the financial services industry is not necessary, but will set you ahead of other candidates.

Do customer experience consultants jobs require a degree?

Customer Experience Consultants typically do not require a specific degree, but a background in business, marketing, or communications can be beneficial. Strong communication skills, problem-solving ability, and experience with customer service or data analysis are often valued. Certifications in customer experience or related tools may enhance job prospects.

How do customer experience consultants typically collaborate with other departments to improve client satisfaction?

Customer Experience Consultants often work closely with teams such as sales, marketing, product development, and customer support to ensure a seamless and positive client journey. They gather and analyze customer feedback, identify pain points, and relay actionable insights to relevant departments. By facilitating cross-functional workshops or meetings, they help foster a culture of continuous improvement and alignment around customer-centric goals. This collaborative approach enables consultants to drive meaningful changes that directly enhance the overall customer experience.

What is the difference between Customer Experience Consultant vs Customer Service Manager?

AspectCustomer Experience ConsultantCustomer Service Manager
CredentialsRelevant degrees, certifications in CX or related fieldsCustomer service or management experience, leadership skills
Work EnvironmentConsulting firms, corporate CX teams, project-based rolesCustomer service departments, call centers, retail or service industries
Employer & Industry UsageUsed across industries to improve overall customer experienceUsed within organizations to manage customer service teams and operations

While both roles focus on enhancing customer interactions, a Customer Experience Consultant typically works on strategic projects to improve overall customer satisfaction across channels, often consulting for multiple clients or departments. In contrast, a Customer Service Manager oversees daily customer service operations within a company, managing teams and ensuring service quality. Both roles require strong communication skills and a customer-centric mindset, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a customer experience consultant, and why are they important?

To thrive as a Customer Experience Consultant, you need expertise in customer service principles, data analysis, and process improvement, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and empathy help you understand clients' needs and deliver actionable insights. These skills ensure you can effectively enhance customer journeys, drive satisfaction, and support business growth.

What does a customer experience consultant do?

A customer experience consultant analyzes and improves how customers interact with a company's products or services. They gather feedback, identify pain points, and develop strategies to enhance customer satisfaction and loyalty, often using data analysis and communication skills. Their work helps businesses create positive, consistent customer experiences across multiple channels.
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Customer Experience Consultant jobs near you
Infographic showing various Customer Experience Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $97,525 per year, or $46.9 per hour.

Customer Experience Consultant

Hope's Global Getaways

Johns Creek, GA • On-site

Other

Re-posted 25 days ago

Job description

About the job Customer Experience Consultant
Overview
We are currently inviting applications for a Customer Experience Consultant opportunity within our expanding remote team. In this role, you'll help guide clients through the trip preparation process by assisting with planning steps, sharing helpful updates, and ensuring their experience remains organized from initial request through confirmation.
This flexible remote position is especially appealing to individuals who enjoy working with people, keeping details on track, and contributing to positive service interactions while building valuable coordination experience. Structured onboarding and continued learning support are available to help you get started successfully.
Key Responsibilities

  • Communicate with clients to understand preferences, timing needs, and planning priorities
  • Help coordinate travel arrangements including accommodations, transportation, and activities
  • Provide timely updates regarding reservation progress
  • Assist with reviewing package and destination options using approved partner platforms
  • Respond to client questions through phone, email, and secure messaging channels
  • Maintain organized digital notes related to client planning activity
  • Participate in onboarding sessions and ongoing professional development opportunities
Benefits
  • 100% remote work environment
  • Flexible scheduling designed around independent workflow
  • Step-by-step onboarding guidance and mentorship support
  • Access to established coordination systems and supplier resources
  • Eligibility for travel-related incentives and recognition programs
  • Opportunities to advance into expanded advisory or planning roles
Preferred Qualifications
  • Strong interpersonal communication skills with a service-focused mindset
  • Reliable organization and attention to important details
  • Comfort working independently in a virtual environment
  • Must be at least 18 years of age or older
  • Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or qualifying regions

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