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Customer Experience Consultant Jobs (NOW HIRING)

Maersk

Customer Experience Consultant

Charlotte, NC · On-site

Maersk is seeking a Customer Experience Consultant to join our team in Madrid . This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight ...

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How much do customer experience consultant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer experience consultant in the United States is $46.89, according to ZipRecruiter salary data. Most workers in this role earn between $29.81 and $59.86 per hour, depending on experience, location, and employer.

What is a customer experience consultant?

As a customer experience consultant, you focus on improving customer service through direct contact with a business client. Your job duties include contacting customers to understand their needs, removing obstacles preventing customer satisfaction, and improving the overall customer experience in all segments of the funnel. A career as a customer experience consultant does not require you have formal qualifications or a college degree, although most employers require a high school diploma or equivalent. To excel in this career, you need strong communication and customer service skills; prior experience in the financial services industry is not necessary, but will set you ahead of other candidates.

Do customer experience consultants jobs require a degree?

Customer Experience Consultants typically do not require a specific degree, but a background in business, marketing, or communications can be beneficial. Strong communication skills, problem-solving ability, and experience with customer service or data analysis are often valued. Certifications in customer experience or related tools may enhance job prospects.

How do customer experience consultants typically collaborate with other departments to improve client satisfaction?

Customer Experience Consultants often work closely with teams such as sales, marketing, product development, and customer support to ensure a seamless and positive client journey. They gather and analyze customer feedback, identify pain points, and relay actionable insights to relevant departments. By facilitating cross-functional workshops or meetings, they help foster a culture of continuous improvement and alignment around customer-centric goals. This collaborative approach enables consultants to drive meaningful changes that directly enhance the overall customer experience.

What is the difference between Customer Experience Consultant vs Customer Service Manager?

AspectCustomer Experience ConsultantCustomer Service Manager
CredentialsRelevant degrees, certifications in CX or related fieldsCustomer service or management experience, leadership skills
Work EnvironmentConsulting firms, corporate CX teams, project-based rolesCustomer service departments, call centers, retail or service industries
Employer & Industry UsageUsed across industries to improve overall customer experienceUsed within organizations to manage customer service teams and operations

While both roles focus on enhancing customer interactions, a Customer Experience Consultant typically works on strategic projects to improve overall customer satisfaction across channels, often consulting for multiple clients or departments. In contrast, a Customer Service Manager oversees daily customer service operations within a company, managing teams and ensuring service quality. Both roles require strong communication skills and a customer-centric mindset, but their scope and responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a customer experience consultant, and why are they important?

To thrive as a Customer Experience Consultant, you need expertise in customer service principles, data analysis, and process improvement, often supported by a degree in business or a related field. Familiarity with CRM platforms, customer feedback tools, and analytics software is typically required. Outstanding communication, problem-solving, and empathy help you understand clients' needs and deliver actionable insights. These skills ensure you can effectively enhance customer journeys, drive satisfaction, and support business growth.

What does a customer experience consultant do?

A customer experience consultant analyzes and improves how customers interact with a company's products or services. They gather feedback, identify pain points, and develop strategies to enhance customer satisfaction and loyalty, often using data analysis and communication skills. Their work helps businesses create positive, consistent customer experiences across multiple channels.
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Customer Experience Consultant jobs near you
Infographic showing various Customer Experience Consultant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $97,525 per year, or $46.9 per hour.

Customer Experience Consultant

Maersk

Charlotte, NC • On-site

Full-time

Posted 10 days ago

Maersk rating

6.8

Company rating: 6.8 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

244th of 364 rated logistics

Job description

Are you an experienced logistics professional with a passion for delivering exceptional customer experiences?

Maersk is seeking a Customer Experience Consultant to join our team in Madrid. This is an exciting opportunity for a customer-focused individual with a strong background in logistics, freight forwarding, or supply chain operations who enjoys building relationships, solving problems, and driving service excellence.

As a Customer Experience Consultant, you will be the primary point of contact for customers, ensuring a seamless end-to-end experience while collaborating closely with internal stakeholders to deliver outstanding results.

Key Responsibilities:

  • Manage and coordinate end-to-end shipment activities for customers.

  • Serve as the main point of contact for customer enquiries and issue resolution.

  • Build and maintain strong relationships with customers and internal stakeholders.

  • Drive customer satisfaction through proactive communication and problem-solving.

  • Identify opportunities to improve service delivery and customer retention.

  • Partner with Operations and Commercial teams to ensure a seamless customer experience.

  • Monitor service performance and escalate issues where appropriate.

What We're Looking For:

  • Proven experience within logistics, freight forwarding, supply chain, or transportation.

  • Strong customer-facing experience in a service-oriented environment.

  • Excellent stakeholder management and relationship-building skills.

  • Fluent in Spanish and English.

  • Ability to manage multiple priorities in a fast-paced environment.

  • Proactive, solutions-focused mindset with a strong customer-first approach.

  • Strong communication and problem-solving skills.

Why Join Maersk?

At Maersk, you will join a global leader in integrated logistics and become part of a diverse, collaborative team dedicated to creating exceptional customer experiences. We offer career development opportunities, international exposure, and the chance to make a meaningful impact on customers and the business.

If you're an experienced logistics professional looking to take the next step in your customer experience career, we'd love to hear from you.

Apply today.

#rpo

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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