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Client Experience Specialist Jobs (NOW HIRING)

Rock Hill Ford

Client Experience Specialist

Rock Hill, SC

$15.50 - $19.50/hr

Client Experience Specialist Full-Time | On-Site Location: Rock Hill Ford Do you have a passion for helping people, solving problems, and creating memorable experiences? Do you thrive in a fast-paced ...

Rock Hill Ford

Client Experience Specialist

Rock Hill, SC · On-site

$15.50 - $19.50/hr

Client Experience Specialist Full-Time | On-Site Location: Rock Hill Ford Do you have a passion for helping people, solving problems, and creating memorable experiences? Do you thrive in a fast-paced ...

Rock Hill Ford

Client Experience Specialist

Rock Hill, SC · On-site

$15.50 - $19.50/hr

Client Experience Specialist Full-Time | On-Site Location: Rock Hill Ford Do you have a passion for helping people, solving problems, and creating memorable experiences? Do you thrive in a fast-paced ...

Rock Hill Ford

Client Experience Specialist

Rock Hill, SC

$14.75 - $18.50/hr

Client Experience Specialist Full-Time | On-Site Location: Rock Hill Ford Do you have a passion for helping people, solving problems, and creating memorable experiences? Do you thrive in a fast-paced ...

Personalis, Inc

Client Experience Specialist

Fremont, CA

$63K - $76K/yr

As a Client Experience Specialist, you will be at the forefront of our commitment to providing excellent service as we grow our diagnostic business. You will play a key role in supporting the company ...

Personalis, Inc

Client Experience Specialist

Fremont, CA · On-site

$63K - $76K/yr

As a Client Experience Specialist, you will be at the forefront of our commitment to providing excellent service as we grow our diagnostic business. You will play a key role in supporting the company ...

Kriskadecor INC

Client Experience Specialist

Miami, FL · On-site

$40K - $52K/yr

Kriskadecor, an international leader in custom decorative solutions for high-end interiors and architecture, is looking for a dynamic and detail-oriented Client Experience Specialist / Sales ...

Drake and Associates

Client Experience Specialist

Mequon, WI

$15.75 - $19.75/hr

About This Opportunity The Client Experience Specialist will be responsible for a variety of operational, administrative, and client service functions that support the overall success and continued ...

Kriskadecor INC

Client Experience Specialist

Miami, FL · On-site

$40K - $52K/yr

Kriskadecor, an international leader in custom decorative solutions for high-end interiors and architecture, is looking for a dynamic and detail-oriented Client Experience Specialist / Sales ...

Fidelity Investments

Client Experience Specialist

Durham, NC · On-site

$17.25 - $21.50/hr

As a Client Experience Specialist, you will be the primary point of contact for any service-related activities for Giving Account Holders, Financial Advisors and Non-Profit Organizations affiliated ...

Fidelity Investments

Client Experience Specialist

Durham, NC · On-site

$17.25 - $21.50/hr

As a Client Experience Specialist, you will be the primary point of contact for any service-related activities for Giving Account Holders, Financial Advisors and Non-Profit Organizations affiliated ...

Airshare

Client Experience Specialist

Overland Park, KS · On-site

$17.25 - $21.75/hr

The Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. Responsibilities include managing ...

OTR Solutions

Client Experience Specialist

Roswell, GA · On-site

$16.25 - $20.50/hr

As a Client Experience Specialist at OTR Solutions, you will champion the full journey our client's experience across all digital and communications touchpoints. Positioned within the Marketing org ...

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How much do client experience specialist jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for client experience specialist in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a Client Experience Specialist do?

A Client Experience Specialist is responsible for ensuring clients have a positive and seamless experience with a company or service. They act as the main point of contact for clients, addressing inquiries, resolving issues, and gathering feedback to improve services. Their goal is to build strong client relationships, increase satisfaction, and foster loyalty, often working closely with sales, support, and product teams. By understanding client needs and expectations, they help tailor solutions and enhance the overall customer journey.

What are the key skills and qualifications needed to thrive as a Client Experience Specialist, and why are they important?

To thrive as a Client Experience Specialist, you need strong interpersonal communication, problem-solving abilities, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and ticketing systems is typically required, along with any relevant certifications in customer experience or service excellence. Exceptional listening skills, empathy, and adaptability help you build rapport and respond effectively to client needs. These skills are crucial for ensuring client satisfaction, loyalty, and positive brand reputation.

How does a Client Experience Specialist typically collaborate with other departments to resolve client issues?

Client Experience Specialists work closely with teams such as sales, product development, and technical support to ensure client concerns are addressed promptly and effectively. They often act as the liaison between the client and internal departments, communicating feedback and advocating for the client's needs. This collaboration may involve attending cross-functional meetings, documenting client issues, and following up until a satisfactory resolution is achieved. Building strong relationships with colleagues in other departments is key to providing seamless client experiences.
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Client Experience Specialist jobs near you
Infographic showing various Client Experience Specialist job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.
Client Experience Specialist

Client Experience Specialist

AmTrust Financial Services, Inc.

Alpharetta, GA • On-site

$16.75 - $21/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago

Job description

Overview
The Client Experience Specialist reports to the Manager, Client Experience and is a member of AmTrust's Client Experience team. The Client Experience Specialist is responsible for client support throughout the life of the policy. The Client Experience Specialist (CXS)'s goal is to support the Client Experience team to support Sales, Underwriting and Claims to drive retention and growth by creating loyal and satisfied clients while improving loss cost and experience mods.
This position interacts with various agencies/policyholders to facilitate resolution of service issues and ensure timely responsiveness and communication. The CXS is expected to work with the various departments to address and resolve matters appropriately. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.
Responsibilities
  • React timely to issues/concerns that an agency or large insured or Client Experience Manager has identified
  • Ability to navigate client needs in AmTrust organization to direct to the right resource
  • Complete and provide ongoing assistance to agents and large insureds for Claims Lite and AmTrust Online portal registration and training
  • Address any payments and/or premium collections questions or concerns
  • Address any PAYO and Easypay set up needs
  • Ensure all premium audit inquiries are addressed or escalated as appropriate.
  • Coordinate deductibles as needed
  • LC follow up and coordination as needed
  • Provide agent rating training and troubleshooting
  • Appropriate documentation of all CXS activities in SalesForce and appropriate communication with CXM on all client related activities
  • Provide Panels/Posters/Talispoint as requested by insureds or per service plan
  • Manage automation of Welcome emails/video thru general support email
  • Respond to questions in general support that pertain to specialist capabilities, escalate as needed
  • Ensure an elevated experience for our agents and insureds to support new business and retention.
  • The CXS is a brand representative to the client, and they must advocate why choosing AmTrust is most valuable to the client needs at all times.
  • Learn and understand the insured and agent profile to provide and coordinate best services to internal and external partners.
  • Communication/Collaboration
  • Performs other functionally related duties as needed.

Qualifications
  • Minimum 3+ years relevant experience in claims, underwriting, sales, or other insurance related function
  • Knowledge of, and experience with, workers compensation and/or property & casualty insurance products and principles
  • Exceptional communication skills, both oral and written; professional telephone etiquette
  • Ability to manage multiple tasks simultaneously
  • Must be detail oriented, organized, and possess strong interpersonal skills
  • Knowledge of Microsoft Applications and the ability to learn new software programs

Preferred:
  • Bachelor's degree

What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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