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Client Experience Specialist Jobs (NOW HIRING)

SmartAsset

Client Experience Specialist

New York, NY · Remote

$60K/yr

As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client ...

Aging At Home Caregiving

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Client Experience Specialist

Solana Beach, CA · On-site

$22 - $25/hr

What The Client Experience Specialist Will Do For Our For Staff and Internal Clients * Coordinate hiring, lead orientation, coaching, and ongoing professional development for caregivers. * Ensure ...

Connection

Client Experience Specialist

Austin, TX · Remote

$22.84 - $28.89/hr

As a Client Experience Specialist , you'll play a critical role in delivering an exceptional customer experience by ensuring orders are processed accurately, efficiently, and on time. You'll be the ...

Aging At Home Caregiving

Be Seen First

Client Experience Specialist

Solana Beach, CA · On-site

$22 - $25/hr

What The Client Experience Specialist Will Do For Our For Staff and Internal Clients * Coordinate hiring, lead orientation, coaching, and ongoing professional development for caregivers. * Ensure ...

Casaplex, LLC

Client Experience Specialist

Kensington, MD · On-site

$50K - $60K/yr

What You Have 3+ years of solid experience in client/customer service, preferably in the Audio/Video industry. Passion in providing first class service that is evident in your prompt response and ...

NerdsToGo

Client Experience Specialist

Knoxville, TN · On-site

$15 - $25/hr

Experience in a client-facing role is highly desirable, as it demonstrates your ability to interact effectively with customers and understand their needs. Work Environment This position is based in ...

NerdsToGo Inc

Client Experience Specialist

Knoxville, TN · On-site

$15 - $25/hr

Preferred Qualifications Experience in a client-facing role is highly desirable, as it demonstrates your ability to interact effectively with customers and understand their needs. Work Environment ...

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Client Experience Specialist information

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How much do client experience specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client experience specialist in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a client experience specialist do?

A Client Experience Specialist is responsible for ensuring clients have a positive and seamless experience with a company or service. They act as the main point of contact for clients, addressing inquiries, resolving issues, and gathering feedback to improve services. Their goal is to build strong client relationships, increase satisfaction, and foster loyalty, often working closely with sales, support, and product teams. By understanding client needs and expectations, they help tailor solutions and enhance the overall customer journey.

Do client experience specialist jobs require a degree?

Client Experience Specialist jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, customer service experience, and familiarity with CRM tools are important for the role.

What are the key skills and qualifications needed to thrive as a client experience specialist, and why are they important?

To thrive as a Client Experience Specialist, you need strong interpersonal communication, problem-solving abilities, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and ticketing systems is typically required, along with any relevant certifications in customer experience or service excellence. Exceptional listening skills, empathy, and adaptability help you build rapport and respond effectively to client needs. These skills are crucial for ensuring client satisfaction, loyalty, and positive brand reputation.

How does a client experience specialist typically collaborate with other departments to resolve client issues?

Client Experience Specialists work closely with teams such as sales, product development, and technical support to ensure client concerns are addressed promptly and effectively. They often act as the liaison between the client and internal departments, communicating feedback and advocating for the client's needs. This collaboration may involve attending cross-functional meetings, documenting client issues, and following up until a satisfactory resolution is achieved. Building strong relationships with colleagues in other departments is key to providing seamless client experiences.
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Client Experience Specialist jobs near you
Infographic showing various Client Experience Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.

Client Experience Specialist

Strategic Legal Practices

Los Angeles, CA • On-site

$19.25 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

ABOUT THE ROLE
We are seeking a highly motivated and client-centric individual to join our team as a Client Experience Specialist. In this essential role, you will serve as the face of our firm - managing client outreach, handling sensitive communications with professionalism and care, and de-escalating complex situations with confidence and empathy. You will be responsible for maintaining meticulous attention to detail across all client records, email correspondence, and phone interactions, while building strong, lasting relationships that reflect our commitment to excellence. If you thrive in a dynamic environment and are passionate about delivering world-class client communication, we encourage you to apply.
Key Responsibilities
  • Serve as primary point of contact for inbound client communications, including high-value and complex legal matters
  • Conduct proactive outreach for engagement, updates, and satisfaction
  • De-escalate sensitive or high-stress situations professionally
  • Manage high-volume email and phone correspondence
  • Build strong, lasting client relationships
  • Maintain accurate, detailed client records with strict data integrity
  • Gather client feedback to identify trends and improvement areas
  • Collaborate with internal teams for seamless service delivery

Requirements
Qualifications
  • Bachelor's degree or equivalent experience
  • Proven client-facing experience, preferably in a law firm or professional services setting
  • Demonstrated ability to de-escalate difficult situations under pressure
  • Strong written and verbal communication skills, including professional email and phone correspondence
  • Exceptional attention to detail
  • Strong interpersonal and problem-solving skills; able to manage competing priorities
  • Proficiency in Microsoft Office Suite
  • Bilingual in English and Spanish (required)

Preferred
  • Experience with confidential or legally sensitive matters
  • Familiarity with legal intake or case management systems
  • CRM/advanced technology platform experience

Benefits
We're committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:
  • 401(k) with Employer Match - Plan for your future with confidence and company support.
  • Health, Dental, and Vision Insurance - Comprehensive coverage to keep you and your family healthy.
  • Short-Term, Long-Term Disability & Life Insurance - Financial protection for life's unexpected events.
  • Paid Parking - Convenient and covered, so you can focus on your day.
  • Generous Paid Time Off - Ample time to rest, recharge, and take care of personal matters.
  • Employee Referral Program - Earn rewards for introducing talented individuals to our team.
  • Employee Assistance Program (EAP) - Confidential resources for personal and professional support.
  • Employee Discount Program - Access to exclusive savings on a variety of products and services

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