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Client Experience Specialist Jobs (NOW HIRING)

Personalis, Inc

Client Experience Specialist

Fremont, CA

$63K - $76K/yr

As a Client Experience Specialist, you will be at the forefront of our commitment to providing excellent service as we grow our diagnostic business. You will play a key role in supporting the company ...

Personalis, Inc

Client Experience Specialist

Fremont, CA · On-site

$63K - $76K/yr

As a Client Experience Specialist, you will be at the forefront of our commitment to providing excellent service as we grow our diagnostic business. You will play a key role in supporting the company ...

Ultimate LLC

Client Experience Specialist

Anoka, MN · On-site

$18 - $20/hr

Client Experience Specialist Ramsey, MN $18-$20/hr Monday-Friday, 8:00 AM-5:00 PM (overtime opportunities available) 100% Onsite Temp-to-Hire (Conversion after 480 hours) About the Company A growing ...

Kriskadecor INC

Client Experience Specialist

Miami, FL · On-site

$40K - $52K/yr

Kriskadecor, an international leader in custom decorative solutions for high-end interiors and architecture, is looking for a dynamic and detail-oriented Client Experience Specialist / Sales ...

Keel Point, LLC

Client Experience Specialist

Huntsville, AL · On-site

$17.50 - $22/hr

OVERVIEWWe are seeking a warm, proactive and service-driven Client Experience Specialist to join our team in our Huntsville, AL office. In this role, you'll create exceptional experiences for clients ...

Keel Point, LLC

Client Experience Specialist

Huntsville, AL · On-site

$17.50 - $22/hr

OVERVIEW We are seeking a warm, proactive and service-driven Client Experience Specialist to join our team in our Huntsville, AL office. In this role, you'll create exceptional experiences for ...

Kriskadecor INC

Client Experience Specialist

Miami, FL · On-site

$40K - $52K/yr

Kriskadecor, an international leader in custom decorative solutions for high-end interiors and architecture, is looking for a dynamic and detail-oriented Client Experience Specialist / Sales ...

Keel Point

Client Experience Specialist

Huntsville, AL · On-site

$17 - $21.25/hr

OVERVIEW We are seeking a warm, proactive and service-driven Client Experience Specialist to join our team in our Huntsville, AL office. In this role, you'll create exceptional experiences for ...

AWTB

Client Experience Specialist (remote)

$18.25 - $22.75/hr

About the job Client Experience Specialist (remote) Description: Join our dynamic travel team! As a Client Experience Specialist , youll help travelers plan and enjoy seamless, stress-free trips ...

Travel With Me

Client Experience Specialist (remote)

$18.25 - $22.75/hr

Client Experience Specialist (Remote) Birmingham, Alabama, United States About the Job Join our dynamic travel team! As a Client Experience Specialist , you'll help travelers plan and enjoy seamless ...

Airshare

Client Experience Specialist

Leawood, KS · On-site

$17.25 - $21.75/hr

The Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. Responsibilities include managing ...

Expert Institute

Client Experience Specialist

Milwaukee, WI · On-site

$17.50 - $22/hr

Client Experience Specialist Expert Institute is #1 technology platform connecting litigation attorneys with expert witnesses. We are pioneers and disruptors in the legal space. Simply put, we pair ...

AIRSHARE

Client Experience Specialist

Overland Park, KS · On-site

$17.25 - $21.75/hr

The Client Experience Specialist is an integral member of our operations team dedicated to creating and fostering outstanding relationships with each of our clients. Responsibilities include managing ...

DecisionHR

Client Experience Specialist

Saint Petersburg, FL · On-site

$16.75 - $21/hr

Company Value Statements Choose Your Attitude Make Someone's Day Be Present Have Fun Summary/Objective The Client Experience Specialist I is a hands-on client service professional and primary point ...

LA LAW FIRM

Client Experience Specialist

Los Angeles, CA · On-site

$19.25 - $24/hr

ABOUT THE ROLE We are seeking a highly motivated and client-centric individual to join our team as a Client Experience Specialist. In this essential role, you will serve as the face of our firm ...

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Client Experience Specialist information

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How much do client experience specialist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client experience specialist in the United States is $20.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.39 per hour, depending on experience, location, and employer.

What does a client experience specialist do?

A Client Experience Specialist is responsible for ensuring clients have a positive and seamless experience with a company or service. They act as the main point of contact for clients, addressing inquiries, resolving issues, and gathering feedback to improve services. Their goal is to build strong client relationships, increase satisfaction, and foster loyalty, often working closely with sales, support, and product teams. By understanding client needs and expectations, they help tailor solutions and enhance the overall customer journey.

Do client experience specialist jobs require a degree?

Client Experience Specialist jobs typically do not require a specific degree, but employers often prefer candidates with a high school diploma or equivalent. Relevant skills such as communication, customer service experience, and familiarity with CRM tools are important for the role.

What are the key skills and qualifications needed to thrive as a client experience specialist, and why are they important?

To thrive as a Client Experience Specialist, you need strong interpersonal communication, problem-solving abilities, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) software and ticketing systems is typically required, along with any relevant certifications in customer experience or service excellence. Exceptional listening skills, empathy, and adaptability help you build rapport and respond effectively to client needs. These skills are crucial for ensuring client satisfaction, loyalty, and positive brand reputation.

How does a client experience specialist typically collaborate with other departments to resolve client issues?

Client Experience Specialists work closely with teams such as sales, product development, and technical support to ensure client concerns are addressed promptly and effectively. They often act as the liaison between the client and internal departments, communicating feedback and advocating for the client's needs. This collaboration may involve attending cross-functional meetings, documenting client issues, and following up until a satisfactory resolution is achieved. Building strong relationships with colleagues in other departments is key to providing seamless client experiences.
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Client Experience Specialist jobs near you
Infographic showing various Client Experience Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $42,903 per year, or $20.6 per hour.

Client Experience Specialist

Personalis, Inc

Fremont, CA

$63K - $76K/yr

Full-time

Posted 23 days ago

Job description

At Personalis, we are transforming the active management of cancer through breakthrough personalized testing. We aim to drive a new paradigm for cancer management, guiding care from biopsy through the life of the patient. Our highly sensitive assays combine tumor-and-normal profiling with proprietary algorithms to deliver advanced insights even as cancer evolves over time. Our products are designed to detect minimal residual disease (MRD) and recurrence at the earliest timepoints, enable selection of targeted therapies based on ultra-comprehensive genomic profiling, and enhance biomarker strategy for drug development. Personalis is based in Fremont, California.

Hybrid - Onsite on Monday & Tuesday
Openings Availabile:

- Mon - Fri: 7:00am - 4:00pm
- Mon - Fri: 8:00am - 5:00pm

Summary:

As a Client Experience Specialist, you will be at the forefront of our commitment to providing excellent service as we grow our diagnostic business. You will play a key role in supporting the company's clinical testing operations by ensuring a seamless experience for both patients and oncology offices. Our client experience specialists are instrumental in managing the intake, coordination and follow up of test orders. You will be responsible for communicating with patients, physician's offices and pathology labs, as well as collaborating closely with key stakeholders including laboratory operations, clinical staff, patient billing and commercial functions. 

The ideal candidate will demonstrate strong communication and organizational skills, as well as a commitment to delivering high quality service in a fast paced, patient centered environment. If you are passionate about improving the customer experience and thrive in a dynamic environment, we invite you to apply for the position of Client Experience Specialist.

Responsibilities:

  • Manage inbound and outbound communication with patients, physicians offices and pathology labs using Salesforce/Service Cloud (CRM).

  • Follow up with physicians offices to gather missing test requisition form information and document interactions ensuring accurate and complete case management and resolution. 

  • Coordinate timely procurement of tissue samples required for testing. 

  • Manage patient mobile phlebotomy appointments and specimen collection logistics.

  • Provide support to patients by addressing questions and concerns regarding clinical testing.

  • Communicate efficiently and clearly with customers regarding the status of testing and reporting.

  • Collaborate with internal teams including accessioning, laboratory operations and clinical staff to ensure patient reports are delivered within expected turnaround times. 

  • Partner with the clinical sales team to provide customer support and address inquiries.

  • Work closely with the billing team to obtain patient medical records and insurance. 

  • Monitor and resolve any service related issues, proactively escalating to management as needed.

  • Ensure accurate and complete data entry into Salesforce, LIMS (Laboratory Information Management Systems) and the clinical ordering portal. 

  • Contribute to continuous improvement efforts and participate in special projects or initiatives as assigned. 

Requirements:

  • Bachelor of Science or related degree is preferred. A minimum of 0-3 years of experience in a physician/patient facing role is required.

  • Excellent verbal and written communication skills.

  • Exceptional organizational and time management skills. 

  • Ability to manage multiple priorities in a results driven setting. 

  • Strong attention to detail and accuracy of information.

  • Familiarity with clinical workflows, diagnostic testing or laboratory operations is a plus. 

  • Prior experience with Salesforce/Service Cloud, LIMS and G Suite preferred.

The hiring range for this position is $63,000 to $76,000 per year, which may factor in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Our full-time regular positions also include an annual performance-based bonus (or a sales incentive plan) and long-term incentive units (equity) provided as part of our compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Personalis is an equal opportunity employer and is committed to the full inclusion of all individuals. As part of this commitment, Personalis will ensure that persons with disabilities are provided with reasonable accommodations. If you need an accommodation to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your recruiter know, if/when they contacts you.

Protecting Our Candidates: At Personalis, we value your security. Please note that all official correspondence from our team will come exclusively from @personalis.com email addresses. We will never ask for personal financial information or conduct interviews over text or chat platforms. If you receive a suspicious request, it is likely a scam. We are committed to a safe recruitment experience and actively work with authorities to investigate and prosecute cyber crimes targeting our community.

Personalis is an Equal Opportunity for Employer/Minorities/Females/Veterans/Disabilities. 

#LI-KK1  #LI-Hybrid

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