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Experience Specialist Jobs (NOW HIRING)

UnityPoint Health

Experience Specialist

Waterloo, IA

  • Medical

  • Dental

  • Retirement

  • PTO

Waterloo, IA - Women's Center Part-time, 28 hours per week, 1st shift The Experience Specialist is responsible for basic patient experience, ensuring a seamless experience for patients and visitors.

UnityPoint Health

Experience Specialist

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

PRN as needed Monday-Friday 7:00 am - 4:00 pm The Experience Specialist NE is responsible for basic patient experience, ensuring a seamless experience for patients and visitors. The role extends a ...

Sensei Wellness Holdings Inc.,

$33.55/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Experience Specialist Department: Operations Reports to: Operations Manager FLSA Classification: Hourly, Non-Exempt Supervises: None Created / Updated: January 2026 Starting Hourly Rate: $33.55 per ...

UnityPoint Health

Experience Specialist

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

Overview Waterloo, IA - Women's Center Part-time, 28 hours per week, 1st shift The Experience Specialist is responsible for basic patient experience, ensuring a seamless experience for patients and ...

VIO Med Spa

Guest Experience Specialist

Woodbridge, VA · On-site

$17/hr

Guest Experience Specialist Department: Spa Operations Reports to: Spa Manager Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an ...

Renasant

Customer Experience Specialist

Lawrenceville, GA · On-site

$16.25 - $20.50/hr

Customer Experience Specialist Job ID 2025-14899 Job Locations US-GA-Lawrenceville Overview The Customer Experience Specialist will work closely with other team members, in a professional call center ...

Blyss Journeys

Customer Experience Specialist

Reno, NV · On-site

$17.75 - $22.25/hr

About the job Customer Experience Specialist We are looking for a Customer Experience Specialist who is passionate about providing excellent service and helping clients organize personalized service ...

Neural Claim System

Be Seen First

Customer Experience Specialist

Chandler, AZ · On-site

$18 - $26/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Experience Specialist - Neural Claim System (NCS) Hybrid Remote - Chandler, AZ (Onsite Training / Work from Home After Training) $18.00-$26.00 per hour (Based on Experience) Monday-Friday ...

AWTB

Client Experience Specialist

Huntsville, AL · On-site

$17 - $21.25/hr

About the job Client Experience Specialist Description: Join our dynamic travel team! As a Client Experience Specialist , youll help travelers plan and enjoy seamless, stress-free trips while work ...

Travel With Me

Client Experience Specialist

$18.25 - $22.75/hr

Client Experience Specialist Huntsville, Alabama, United States Join our dynamic travel team! As a Client Experience Specialist, you'll help travelers plan and enjoy seamless, stress-free trips while ...

Marriott

Guest Experience Specialist

Miami, FL · On-site

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ...

Uncle Mike's

Customer Experience Specialist

Appleton, WI · On-site

$17 - $21.25/hr

  • PTO

Customer Experience Specialist At Uncle Mike's, we believe every visit should feel warm, welcoming, and memorable. Our Customer Experience Specialists are the friendly faces of our bakery, focused on ...

Uncle Mike's

Customer Experience Specialist

De Pere, WI · On-site

$17 - $21.50/hr

  • PTO

Customer Experience Specialist At Uncle Mike's, we believe every visit should feel warm, welcoming, and memorable. Our Customer Experience Specialists are the friendly faces of our bakery, focused on ...

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Experience Specialist information

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$48

How much do experience specialist jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for experience specialist in the United States is $23.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $28.85 per hour, depending on experience, location, and employer.

What is an experience specialist?

An Experience Specialist is a professional who focuses on enhancing customer interactions and ensuring positive experiences with a company’s products, services, or environments. Their responsibilities often include greeting customers, addressing inquiries, resolving issues, and providing personalized recommendations. Experience Specialists may work in retail, hospitality, or customer service settings, aiming to build brand loyalty and satisfaction. They play a key role in representing the company's values and creating memorable experiences for every customer.

What does an experience specialist do?

As an Experience Specialist, your day-to-day tasks usually involve greeting customers, identifying their needs, and providing personalized product or service recommendations. You'll often facilitate product demonstrations, resolve customer concerns, and ensure a positive, welcoming environment. Collaboration is key—you'll work closely with sales associates, managers, and support teams to deliver seamless customer experiences. This role also requires staying updated on product knowledge and company promotions to effectively assist and engage customers.

What are the key skills and qualifications needed to thrive as an experience specialist?

To thrive as an Experience Specialist, you need strong customer service skills, problem-solving abilities, and often a background in hospitality, retail, or a related field. Familiarity with customer relationship management (CRM) systems, point-of-sale (POS) platforms, and sometimes certifications in customer experience are typically required. Excellent communication, empathy, and adaptability help you engage customers, resolve issues, and create memorable experiences. These skills ensure high customer satisfaction and loyalty, which are critical for the success and reputation of any service-oriented organization.

What is the difference between Experience Specialist vs Customer Experience Coordinator?

AspectExperience SpecialistCustomer Experience Coordinator
Required CredentialsTypically a bachelor's degree in marketing, communications, or related field; customer service experienceSimilar educational background; focus on customer service and communication skills
Work EnvironmentCorporate events, brand activations, retail settingsCustomer service centers, retail stores, event venues
Employer & Industry UsageMarketing agencies, retail brands, hospitalityRetail companies, service providers, hospitality industry
Common Search & Comparison IntentUnderstanding roles in customer engagement and brand experienceFocusing on customer service and experience management

The main difference between an Experience Specialist and a Customer Experience Coordinator lies in their focus areas. Experience Specialists often work on creating engaging brand experiences through events and activations, while Customer Experience Coordinators primarily manage ongoing customer interactions and satisfaction. Both roles require strong communication skills and a background in customer service, but their environments and specific responsibilities differ based on industry needs.

How to become an Experience Specialist?

To become an Experience Specialist, candidates typically need a background in customer service, hospitality, or related fields, along with strong communication and interpersonal skills. Relevant experience can be gained through roles in customer support, event planning, or client relations, and some employers may prefer candidates with certifications in customer experience or related areas. A bachelor's degree is often preferred but not always required, depending on the company.

What cities are hiring for Experience Specialist jobs?

Cities with the most Experience Specialist job openings:

Who are the top companies hiring for Experience Specialist jobs?

The top employers for Experience Specialist jobs are:

What states have the most Experience Specialist jobs?

States with the most job openings for Experience Specialist jobs include:

What are popular job titles related to Experience Specialist jobs?

For Experience Specialist jobs, the most frequently searched job titles are:

Experience Specialist jobs near you
Infographic showing various Experience Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,851 per year, or $24 per hour.

Experience Specialist

Sensei Wellness Holdings Inc.,

Lanai City, HI • On-site

$33.55/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 14 days ago

Job description

Job Title: Experience Specialist
Department: Operations
Reports to: Operations Manager
FLSA Classification: Hourly, Non-Exempt
Supervises: None
Created / Updated: January 2026
Starting Hourly Rate: $33.55 per hour ($69,778.00) Dependent on commensurate experience
POSITION OVERVIEW
The Experience Specialist is a key ambassador of the Sensei guest journey, responsible for delivering seamless, personalized service from pre-arrival through departure. This role manages daily guest flow, welcomes and checks inguests, supports itinerary building, and executes real-time changes with precision and care. Working cross-functionally with all departments, the Experience Specialist ensures accurate scheduling, clear communication, and proactive problem-solving to create a smooth and elevated experience for every guest. By anticipating needs and supporting both guests and internal teams, this position plays a vital role in creating a smooth, thoughtful, and elevated wellness experience for every guest.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
On Property Guest Support
  • Primary On-Property Guest Contact - Serves as the dedicated point of contact for guests throughout their stay, delivering warm, personalized service from check-in to departure. Manages real-time itinerary adjustments, fulfills special requests, and provides thoughtful recommendations on dining, activities, and resort offerings. Receives guest handoff from the Pre-Arrival Team 72 hours prior to arrival to ensure a seamless experience and proactively resolves issues to uphold the highest standards of service.
  • Guest Welcome & Check-In - Welcome guests with warmth and professionalism, executing seamless check-in and check-out of appointments in accordance with established protocols and standards
  • Itinerary Management - Build, update, and fine-tune guest itineraries throughout their stay, ensuring alignment with their state intentions, preferences, and adherence to established protocols and standards.

Room Only & External Wellness Requests
  • Room Only Booking Requests (LEP) - Manage wellness service booking requests from Four Seasons Lāna'i Experiences Planners (LEP) for Sensei room-only guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
  • Manele VIP Booking Requests - Manage wellness service booking requests from Four Seasons Executive Assistants for Four Seasons Manele Beach Resort VIP guests. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
  • Island Club Booking Requests - Manage wellness service booking requests from Island Club Members. Monitor the LEP inbox and ensure requests are answered within 24 hours and the inbox is cleared by noon and 3:00pm daily. Follow all established scheduling procedures and booking protocols.
  • Internal Space Reservation Requests - Manage internal wellness space reservation requests. Confirm bookings are handled promptly and in compliance with established scheduling protocols.

Guest Experience Support
  • Sensei Knowledge Resource - Serve as a trusted source of information, confidently responding to guest questions and requests across a wide range of topics including, but not limited to: The Sensei Way, Sensei Wellness Packages, The Weekly Activity Calendar, Guide, Spa and Wellness Services and confidently speak to various Guide and Practitioner specialties and modalities, Sensei by Nobu menu and In Room Dining Menu, Four Seasons, Love Lāna'i and Island Activities, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety.
  • Service Recovery & Empowerment - Proactively resolve guest issues and empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot and resolve issues, while upholding the highest level of service.
  • Billing & Reporting: Ensure accurate guest service charges, billing, and reporting, addressing transaction disputes as needed.
  • Interdepartmental Collaboration: Manages interdepartmental communication between Sensei Pre-Arrival Specialists (PAS), the Sensei Property Pre-Arrival Experience Specialist, Sensei Leadership Team, Four Seasons Reservations, Four Seasons Retreat Hosts, Four Seasons Lāna'i Experience Planners (LEP) to inform, update and follow-up on guest needs.
  • Brand Representation - Serve as a brand ambassador for Sensei's philosophy and uphold Sensei values in daily practices.
  • Professional & Welcoming Demeanor - Demonstrates warmth, sincerity, and professionalism in all verbal and nonverbal guest interactions.
  • Professional Appearance - Maintain impeccable grooming, hygiene, and wear uniform and proper footwear as directed.
  • Guest Privacy & Safety - Maintain confidentiality and security of all guest information and follow all safety procedures and policies.
  • Workspace Organization - Maintain a clean, organized, and professional workspace at all times.
  • Administrative Tasks - Complete clerical tasks such as filing, mailing, photocopying, and supply organization as needed.
  • Facilities & Maintenance Reporting - Immediately report equipment malfunctions, safety hazards, supply needs, and injuries to a supervisor.
  • Training & Compliance - Successfully complete all required training and certifications. Adhere to all company and departmental policies.
  • Leadership - Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers.
  • Customer Service - Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner.
  • Teamwork - Develop and promote teamwork and cooperation among co-workers
  • Safety - Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
  • Other Duties as Assigned - Support supervisors and operations as needed.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must relocate to the island of Lāna'i,
Education and/or Experience
  • Bachelor's Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred.
  • Experience working in the medical and/or wellness industry at a front desk or control desk.
  • Hospitality experience for a luxury brand in reservations, call center or hotel concierge.

Required Technical / Other Skills and Abilities
  • Ability to effectively communicate verbally and in writing with guests and co-workers.
  • Strong understanding of guest experience.
  • High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
  • Ability to proactively sell products and services.
  • Good organizational skills and the ability to pay close attention to detail with minimal supervision.
  • Must be able to have flexible hours and work evenings, weekends and holidays.

Required Licenses/Certifications
  • None

PHYSICAL REQUIREMENTS
The physical requirements described on the attached "Physical Requirements of Position" chart are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See attached "Physical Requirements of the Position."
CONFIDENTIAL INFORMATION
This position has access to confidential information - (customer personal data, credit cards, medical records)
COMPANY FUNDS
This position has no access to company funds
About Sensei
Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus' philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lāna'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu. In this location, Sensei is operating as well as world-class fitness, movement, nutrition, meditative, enrichment, bodywork, teaching, and body assessment facilities. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.
Traits We Value
  • Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus' teachings and writings
  • Collaborative mentality and the ability to recognize how to get things done as a team
  • Self-confidence and composure to accept critique, process it, and apply the learnings to improve
  • Resourceful and adaptable, understanding that a big idea can come from anywhere
  • Open to learning, developing new skills and professional experiences
  • Loves a good challenge
  • A strong sense of curiosity
  • Embraces feedback and constantly seeks to improve
  • Collaborative and knows how to get things done as part of a team

Compensation & Benefits
  • Competitive salary
  • Medical, dental, and vision insurance
  • 401k and FSA plans
  • Wellness benefit
  • Employee events and recognition programs
  • Employee discount on services

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.

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