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Front Desk Specialist Jobs (NOW HIRING)

Action Inc.

Front Desk Specialist

Gloucester, MA · On-site

$24 - $25.62/hr

Action Inc. is looking for a Front Desk Specialist to be the welcoming first point of contact at our Main Office. In this vital role, you'll greet visitors with warmth and professionalism, provide ...

SNOHC

Medical Front Desk Specialist

North Las Vegas, NV · On-site

$15 - $18/hr

Vision insurance Medical Front Desk SpecialistSouthern Nevada Family Medicine is seeking a highly professional and experienced Medical Front Desk Specialist to join our clinical operations team. This ...

Action Inc.

Front Desk Specialist

Gloucester, MA

$17.50 - $22.25/hr

Action Inc. is looking for a Front Desk Specialist to be the welcoming first point of contact at our Main Office. In this vital role, you'll greet visitors with warmth and professionalism, provide ...

Family & Children's Services

Front Desk Specialist

Tulsa, OK · On-site

$13.50 - $17.25/hr

The Front Desk Specialist will be the first point of contact for clients, guests, and employees, providing exceptional service while managing front desk operations efficiently. Responsibilities ...

Action Inc.

Front Desk Specialist

Gloucester, MA · On-site

$24 - $25.62/hr

Action Inc. is looking for a Front Desk Specialist to be the welcoming first point of contact at our Main Office. In this vital role, you'll greet visitors with warmth and professionalism, provide ...

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Front Desk Specialist information

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How much do front desk specialist jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for front desk specialist in the United States is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a front desk specialist?

To thrive as a Front Desk Specialist, you need excellent customer service, organizational abilities, and basic administrative skills, often supported by a high school diploma or equivalent. Familiarity with office software, phone systems, and reservation or scheduling platforms is typically required. Strong interpersonal skills, a friendly demeanor, and the ability to multitask make someone stand out in this role. These skills are crucial for creating a positive first impression, efficiently managing front desk operations, and ensuring smooth communication within the organization.

What are some common challenges front desk specialists face, and how can they effectively manage them?

Front Desk Specialists often encounter challenges such as managing multiple tasks simultaneously, handling difficult guests, and maintaining accurate records. Effective time management and prioritization skills are essential to ensure smooth front desk operations. Building strong communication and conflict-resolution skills can help address guest concerns professionally, while staying organized and familiar with the property’s systems helps prevent errors. Collaborating closely with housekeeping, maintenance, and management teams also supports a seamless guest experience.

What is the difference between Front Desk Specialist vs Receptionist?

AspectFront Desk SpecialistReceptionist
CredentialsHigh school diploma; customer service skills; sometimes certification in office administrationHigh school diploma; strong communication skills
Work EnvironmentHealthcare facilities, corporate offices, hotelsMedical offices, hotels, corporate reception areas
Job ResponsibilitiesGreeting visitors, scheduling appointments, managing phone calls, administrative supportWelcoming visitors, answering phones, basic administrative tasks

While both roles involve greeting visitors and handling calls, a Front Desk Specialist often has more specialized responsibilities, such as appointment scheduling and administrative support, especially in healthcare or corporate settings. Receptionists typically focus on front-line customer service and basic administrative duties. The roles overlap in customer interaction but differ in scope and industry-specific tasks.

What is a front desk specialist?

A front desk specialist is an administrative professional responsible for greeting visitors, answering phones, managing appointments, and performing clerical tasks in settings such as offices, clinics, or hotels. They often use computer software like Microsoft Office and require good communication and organizational skills.
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Front Desk Specialist jobs near you
Infographic showing various Front Desk Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $35,899 per year, or $17.3 per hour.

Supervisor, Front Desk

Family & Children's Services

Tulsa, OK • On-site

$14.50 - $19/hr

Full-time

PTO

Re-posted 15 days ago

Job description

Front Desk Supervisor will provide direct supervision to front desk specialists. Provide coordination of front desk staff and responsibilities to ensure consistent workflows and processes. Responsible for establishing with each staff member a culture of excellence and a continuous process improvement plan for each desk in order to optimize coverage, customer service, client registration and eligibility, and EHR accurate data entry. Maximize collections on program service billing and ensure accurate and timely collection of fees. Ensure applicable policies and procedures are in place, and that staff are trained and following business practices accordingly.
1. Employee Supervision and Staffing:
  1. Supervise and manage Front Desk staff in accordance with the agency's policies and procedures, ethical and confidentiality standards, and applicable laws.
  2. Manage employees work hours and timesheets, PTO requests, coverage needs in accordance with established policies and procedures; promptly address time management concerns with employees.
  3. Responsible for effective and sufficient front desk coverage at all times; assign front desk floater staff accordingly as PTO, call ins, and vacancies occur.
  4. Plan and direct daily work of front desk staff.
  5. Collaborate with Manager of Front Desk Operations on staffing, onboarding, and training requirements.
  6. Participate in recruiting, interviewing, and hiring processes for Front Desk Specialists to fill vacancies.
  7. Monitor optimal and minimal staffing numbers for each front desk; collaborate with Manager of Front Desk Operations on recommendations to support staffing needs.
  8. Collaborate with Manager of Front Desk Operations on defining performance expectations.
  9. Monitor front desk processes and procedures for accuracy and timeliness.
  10. Address client complaints, staff complaints and resolve problems timely.
  11. Provide regular one on one meetings with front desk staff, coach employees, and conduct performance reviews.
  12. Serve as back up Front Desk Specialist if unable to fill vacancies with existing staff.
  13. Hold and monitor attendance of front desk staff meetings as needed to enhance communication and build camaraderie and collaborative problem-solving.

2. Employee Onboarding and Training
  1. With the Manager of Front Desk Operations and HR & Training department, develop and ensure a comprehensive onboarding and mentoring system for Front Desk Specialist new hires.
  2. With the Manager of Front Desk Operations, facilitate any new hire concerns during the first 90 days of employment; Recommend any changes to the onboarding processes and trainings.
  3. Ensure Front Desk Specialists are adequately trained, ensuring additional trainings as needed. Ensure Front Desk Specialist Floaters are adequately cross-trained at all other assigned sites and can provide effective coverage as required.

3. EHR Responsibilities
  1. Trained to provide, and participate in, MyAvatar Implementation and Training Team (MITT) duties and responsibilities.
  2. Provide EHR functionality training for Front Desk Specialist new hires.
  3. Provide on-site consultation and problem solving expertise within the electronic health record system for front desk specialists, work closely with other MITT members to identify and utilize the full potential of the EHR system.
  4. Maximize the use of the EHR system for best customer service practice to both clients and office staff.
  5. Participate in all relevant EHR system training; accept and promote use of system to professional staff and assists with issues for a positive outcome.
  6. Protect clients' rights by maintaining confidentiality of personal and financial information.

4. Front Desk Operations
  1. Provide input to Manager of Front Desk Operations regarding consistent front desk procedures and processes:
    • Telephone Operations
    • Front desk workflow
    • Client and public engagement
    • EHR and client record responsibilities
    • Financial operations and cash management
  2. Ensure phone/customer service protocols are posted and followed at all front desk stations.
  3. Ensure timeliness of opening all charts into EHR.
  4. Ensure Scheduler management: manage clinical/doctors' schedules, review daily service flow, coordinate with program management to maximize appointment times and ensure optimal use of EHR scheduler.
  5. Resolve front desk concerns, problems, and coordinate interdepartmental solutions in timely manner.
  6. Identify and immediately communicate to Manager concerns regarding safety, customer service, client complains, and noncompliance activities of agency policies and procedures.
  7. Ensure maintenance of a comfortable, clean, orderly waiting room.
    • Ample magazine subscriptions,
    • Calm, appropriate atmosphere
    • Literature (books) and games for children and adults.
    • Television stations tuned to appropriate channels at appropriate volumes
  8. Manage and order supplies for specific programs, if applicable.
  9. Knowledgeable of front desk staff responsibilities so as to cover when staff absences require it.

5. Financial Operations
  1. Review daily financial registries; ensure submission of all forms and fees to the finance department daily.
  2. Ensure safety and security of all agency monies (i.e. petty cash funds and assigned agency credit cards) with highest integrity by training staff on, monitoring adherence to and personally following all established policies on front desk cash handling and reconciliation procedures.
  3. Monitor correct payor source assignments in the electronic system and financial status of patients.
  4. Ensure all services reported are captured and entered into EHR system according to protocol. Audit EHR system "End of Business Day" reports to ensure accuracy in day-to-day functions.
  5. Ensure that front desk staff follow processes and procedures to maximize collections.

6. Other
  1. Support program and administrative needs such as chart audits and interoffice mail pickup and delivery as requested.

QUALIFICATIONS
EDUCATION:
  • Must be a high school graduate or have HS equivalent
  • Associate's degree preferred

EXPERIENCE:
  • Requires 3 to 5 years of supervisory experience, preferably with oversight of staff at multiple locations.

PERFORMANCE COMPETENCIES:
  • Trauma Informed
  • Co-Occuring Capable
  • Recovery Oriented
  • Culturally Competent

KNOWLEDGE/SKILLS/ABILITIES:
  • Ability to manage a multi-line telephone system and other communication technologies.
  • Some knowledge of bookkeeping required.
  • Must possess computer skills in Microsoft Office.

CERTIFICATIONS/LICENSES:
  • Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

SAFETY SENSITIVE JOB CLASSIFICATION:
This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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