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How much do experience specialist receptionist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for experience specialist receptionist in the United States is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Experience Specialist Receptionist vs Customer Service Representative?

AspectExperience Specialist ReceptionistCustomer Service Representative
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentFront desk, reception area, corporate or healthcare settingsCall centers, retail, corporate offices
Employer & IndustryHospitals, hotels, corporate officesRetail, telecommunications, finance
Search & Comparison IntentCustomer experience, front desk rolesCustomer support, client interaction

The Experience Specialist Receptionist and Customer Service Representative roles both focus on customer interaction and require strong communication skills. However, the Experience Specialist Receptionist typically works at the front desk in healthcare, hospitality, or corporate environments, handling in-person guest experiences. In contrast, Customer Service Representatives often work in call centers or retail settings, primarily managing phone or online inquiries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What jobs can you get with experience as an experience specialist receptionist?

Experience as an experience specialist receptionist can prepare you for roles such as front desk supervisor, administrative assistant, customer service representative, or office manager. These positions often require strong communication, organization, and customer service skills, and may involve using office management software or scheduling tools.
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Experience Specialist Receptionist jobs near you
Infographic showing various Experience Specialist Receptionist job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,976 per year, or $17.3 per hour.

Experience Specialist/Receptionist

UnityPoint Health

South Sioux City, NE • On-site

$14.75 - $19.75/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Greet patients and visitors, creating a welcoming environment

  • Check patients in and out, verify and update personal and insurance information, and manage patient appointments using the electronic health record system

  • Answer phone calls, respond to inquiries, and coordinate with clinical staff to manage patient flow and minimize wait times

UnityPoint Health rating

7.3

Company rating: 7.3 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

303rd of 898 rated healthcare providers

Job description

Overview
UnityPont Clinic
Experience Specialist/Receptionist
South Sioux Family Medicine Clinic
South Sioux City, NE
Monday-Friday 8AM-5PM
Full-time + benefits
As an Experience Specialist/Receptionist, you are the first point of contact for patients and visitors, playing a vital role in creating a welcoming and professional environment. You will manage front desk responsibilities while ensuring a smooth and positive experience for everyone who enters the clinic. Your role blends administrative support with exceptional customer service to support the overall efficiency and reputation of our healthcare team.
Why UnityPoint Health?
At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:
  • Expect paid time off, parental leave, 401K matching and an employee recognition program.
  • Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
  • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
  • Greet patients and visitors with warmth and professionalism, creating a welcoming environment
  • Check patients in and out, verify personal and insurance information, and update records as needed
  • Schedule, confirm, and manage patient appointments using the clinic's electronic health record (EHR) system
  • Answer incoming phone calls, respond to inquiries, and direct calls to the appropriate departments
  • Collect and process payments, issue receipts, and assist with billing questions
  • Monitor the waiting area to ensure cleanliness, comfort, and an organized flow of traffic
  • Coordinate with clinical staff to manage patient flow and minimize wait times
  • Perform general administrative duties such as data entry, filing, faxing, and scanning documents

Qualifications
  • High School Diploma or GED required
  • 1+ year of customer service or front desk experience preferred (healthcare setting is a plus)
  • Excellent interpersonal, communication, and problem-solving skills
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Basic proficiency in computer systems and software, including Microsoft Office and scheduling platforms
  • Professional appearance and demeanor
  • Bilingual skills are a plus
  • For positions within UnityPoint Clinic, team members may be required to work at or to float to other locations to support optimized staffing

What UnityPoint Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UnityPoint Health logo

About UnityPoint Health

Sourced by ZipRecruiter

At UnityPoint Health, we provide care in nine regions throughout Illinois, Iowa, and Wisconsin. As the nation's fourth largest nondenominational health system in America, UnityPoint Health keeps people at the center of all we do. We are looking for dynamic and talented individuals to join our team. You'll find opportunities for every sized dream.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1995

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