ZipRecruiter

Log In

1

Front Desk Agent Jobs (NOW HIRING)

Hotel Indigo Dallas Downtown

Front Desk Agent

Henrico, VA · On-site

$13 - $16.25/hr

Front Desk Agent We are looking to add an upbeat, enthusiastic Front Desk Agent to provide excellent service and create a memorable experience for our guests, with availability to work 3-11 p.m ...

Krishna Ventures LLC

Front Desk Agent

Panama City Beach, FL · On-site

$14 - $16/hr

The Front Desk Agent will assist guests with inquiries, problems, and complaints. The Front Desk Agent will be responsible for receiving guests' payments and for balancing the cash at end of shift.

Apply Early

Best Western Plus

Front Desk Agent

Sulphur, LA

$13 - $16.25/hr

Join Our Team as a Front Desk Agent at Best Western Plus, Sulphur, LA! Are you a customer service-oriented individual who thrives in a fast-paced environment? Do you enjoy interacting with people and ...

YOTEL

Front Desk Agent

Boston, MA · On-site

$15.50 - $19.50/hr

Front Desk Agent Position Overview: The Front Desk Agent is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel.

General Hotels

Front Desk Agent

Indianapolis, IN · On-site

$13.50 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

HYATT Hotels

Front Desk Agent

Waco, TX · On-site

$15/hr

Join our dynamic team at Hyatt Place Waco South as a Full-Time Front Desk Agent! This onsite position offers the exciting opportunity to be the friendly face that greets our guests, providing ...

Hyatt Place Waco South

Front Desk Agent

Waco, TX · On-site

$15/hr

Join our dynamic team at Hyatt Place Waco South as a Full-Time Front Desk Agent! This onsite position offers the exciting opportunity to be the friendly face that greets our guests, providing ...

General Hotels

Front Desk Agent

Lafayette, IN · On-site

$13.75 - $17.25/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

General Hotels

Front Desk Agent

Shelbyville, KY · On-site

$13.25 - $16.75/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels

Front Desk Agent

Jeffersonville, IN · On-site

$13.75 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels

Front Desk Agent

Munster, IN · On-site

$14 - $17.50/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

Imprint Hospitality

Front Desk Agent

Montpelier, VT · On-site

$14.50 - $18.25/hr

Front Desk Agent We are seeking a Front Desk Agent to join our team. The Front Desk Agent will be responsible for providing exceptional customer service to our guests while efficiently and ...

General Hotels

Front Desk Agent

Franklin, TN · On-site

$14 - $17.75/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels

Front Desk Agent

Lafayette, LA · On-site

$13.50 - $17.25/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

next page

Showing results 1-20

All JobsFront Desk Agent Jobs

Front Desk Agent information

See salary details

$9

$15

$20

How much do front desk agent jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for front desk agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What does a Front Desk Agent do?

A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.

What is the difference between Front Desk Agent vs Receptionist?

AspectFront Desk AgentReceptionist
CredentialsHigh school diploma; hospitality/customer service experienceHigh school diploma; administrative skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHotels, hospitality industryVarious industries including healthcare, corporate
Primary ResponsibilitiesCheck-ins/outs, guest inquiries, reservationsAnswer phones, greet visitors, administrative tasks

While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.

What do you do as a front desk agent?

A front desk agent is responsible for greeting and checking in guests, managing reservations, answering inquiries, and providing information about the property or services. They often use computer systems to handle bookings and may perform administrative tasks, ensuring a smooth guest experience during their shift, which can include working evenings, weekends, or holidays.

What are some common challenges Front Desk Agents face during peak hours, and how can they effectively manage them?

During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.

What Is a Front Desk Agent?

Front desk agents staff the front desk of a hotel and are often the first people to greet incoming guests. They register new guests and process final bills when guests check out of a room. Depending on the size of the hotel, the front desk agent may also be responsible for answering phone calls, making room reservations, carrying guest bags to rooms, and answering complaints. Since this is a job in the hospitality industry, people in this position may work nights, weekends, and holidays.

What does a front office agent do?

A front desk agent is responsible for greeting and checking in guests, managing reservations, handling customer inquiries, and providing information about the property or services. They often use computer systems to manage bookings and may handle phone calls, payments, and administrative tasks in a hospitality environment.

Can a shy person be a receptionist?

A front desk agent or receptionist can be a shy person, as the role often involves greeting visitors, answering phones, and managing administrative tasks. Success in the position depends on communication skills and comfort with interpersonal interactions, which can be developed over time with experience and training.

What are the key skills and qualifications needed to thrive as a Front Desk Agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.

What front desk jobs pay the most?

Senior front desk roles such as hotel front desk managers or administrative managers typically offer higher salaries, often exceeding $50,000 annually. Factors like location, experience, and additional responsibilities can influence pay, with specialized skills or certifications potentially increasing earning potential.
More about Front Desk Agent jobs
What cities are hiring for Front Desk Agent jobs? Cities with the most Front Desk Agent job openings:
What are the most commonly searched types of Front Desk Agent jobs? The most popular types of Front Desk Agent jobs are:
Who are the top companies hiring for Front Desk Agent jobs? The top employers for Front Desk Agent jobs are:
What states have the most Front Desk Agent jobs? States with the most job openings for Front Desk Agent jobs include:
What job categories do people searching Front Desk Agent jobs look for? The top searched job categories for Front Desk Agent jobs are:
What are popular job titles related to Front Desk Agent jobs? For Front Desk Agent jobs, the most frequently searched job titles are:
Front Desk Agent jobs near you

Front Desk Agent

Hotel Indigo Dallas Downtown

Henrico, VA • On-site

$13 - $16.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Front Desk Agent

We are looking to add an upbeat, enthusiastic Front Desk Agent to provide excellent service and create a memorable experience for our guests, with availability to work 3–11 p.m. shifts.

Benefits for the Front Desk Agent:

  • Health, dental and vision insurance (full-time employees)
  • Paid Time Off (full-time and part-time employees)
  • 401K plan with company match (full-time and part-time employees)
  • Hotel discounts (full-time and part-time employees)
  • Paid holidays (full-time employees)
  • Early access to earned wages

Responsibilities:

  • The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner
  • Provide information about our hotel, available rooms, rates, and amenities
  • Assist guests and resolve guest challenges to ensure 100% guest satisfaction
  • Accurately conduct all cash handling and credit card processing activities
  • Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures
  • Perform any other job related duties as assigned

Desirable Qualifications for the Ideal Front Desk Agent:

  • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like OnQ or Opera
  • Customer service experience
  • Excellent communication and organizational skills

SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply