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Hotel Reservations Jobs (NOW HIRING)

The Mark Hotel

Hotel Reservations Agent

Manhattan, NY · On-site

$33.53/hr

We are currently looking for a Hotel Reservations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: * Report to the Reservations Manager ...

The Mark

Hotel Reservations Agent

Manhattan, NY · On-site

$33.53/hr

We are currently looking for a Hotel Reservations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented: * Report to the Reservations Manager ...

Mr. C Miami - Coconut Grove

Hotel Reservations Agent

Miami, FL · On-site

$15.25 - $19.25/hr

Block special request reservations * Communicate hotel products and services to guests * Use suggestive selling techniques to up sell hotel rooms according to hotel standard procedures * Coordinates ...

Full House Resorts

Hotel Reservations (GSCA)

Rising Sun, IN · On-site

$15 - $18.75/hr

Hotel Reservations (GSCA) Essential Job Functions: * Provide superior service to all customers. * Answer and assist all calls presented within the Guest Services, PBX and Front Desk areas. * Accurate ...

Mr C Coconut Grove

Hotel Reservations Agent

Miami, FL · On-site

$17/hr

Block special request reservations * Communicates hotel products and services to guests * Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures

Full House Resorts

Hotel Reservations (GSCA)

Rising Sun, IN · On-site

$15 - $18.75/hr

Accurate reservations input into property reservations system. * Accurate checking in and checking out/posting of hotel guests. * Responsible for the daily maximization and occupancy and rate goals.

Rising Star Casino

Hotel Reservations (GSCA)

Rising Sun, IN · On-site

$15 - $18.75/hr

Accurate reservations input into property reservations system. * Accurate checking in and checking out/posting of hotel guests. * Responsible for the daily maximization and occupancy and rate goals.

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Hotel Reservations information

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How much do hotel reservations jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for hotel reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are hotel reservations?

Hotel reservations refer to the process of booking a room or accommodation at a hotel for a specific period in advance. This can be done directly through the hotel's website, over the phone, via email, or through third-party booking platforms. Making a reservation ensures that a room will be available for you upon arrival, and often allows you to select room types and specify preferences. It is recommended to confirm your reservation details, such as dates, rates, and cancellation policies, before your stay.

What is the difference between Hotel Reservations vs Front Desk Agent?

AspectHotel ReservationsFront Desk Agent
Primary RoleHandling reservation bookings and managing guest reservationsAssisting guests during check-in/check-out and providing services
Work EnvironmentOffice or reservation center, often remote or call-basedFront desk of the hotel, face-to-face guest interaction
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, hospitality training
Industry UsageHotels, travel agencies, online booking platformsHotels, resorts, hospitality industry

While both roles are essential in the hospitality industry, Hotel Reservations focuses on managing bookings and reservations, often remotely, whereas Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Understanding these differences helps job seekers find the right position in the hospitality sector.

What are the key skills and qualifications needed to thrive in Hotel Reservations, and why are they important?

To excel in Hotel Reservations, you need strong customer service skills, attention to detail, and familiarity with reservation protocols, often supported by a high school diploma or equivalent. Proficiency with property management systems (PMS) such as Opera or Cloudbeds, and basic knowledge of online booking platforms, is typically required. Outstanding communication, problem-solving abilities, and a calm demeanor under pressure help professionals stand out in this role. These skills are crucial for ensuring guest satisfaction, maximizing occupancy, and handling booking issues efficiently.

What are some common challenges faced by hotel reservations agents, and how can they be managed effectively?

Hotel reservations agents often face challenges such as handling high call volumes during peak seasons, managing overbookings, and addressing last-minute changes or cancellations. Effective communication and strong organizational skills are essential for managing these situations smoothly. Agents typically collaborate closely with front desk staff and housekeeping to ensure accurate room assignments and guest satisfaction. Utilizing reservation management software and following established protocols can also help reduce errors and improve efficiency.
More about Hotel Reservations jobs
What cities are hiring for Hotel Reservations jobs? Cities with the most Hotel Reservations job openings:
What are the most commonly searched types of Hotel Reservations jobs? The most popular types of Hotel Reservations jobs are:
What states have the most Hotel Reservations jobs? States with the most job openings for Hotel Reservations jobs include:
Hotel Reservations jobs near you
Infographic showing various Hotel Reservations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Hotel Reservations Agent

Hotel Reservations Agent

The Mark Hotel

Manhattan, NY • On-site

$33.53/hr

Full-time

Posted 27 days ago

Job description

$33.53 per hour.
We are currently looking for a Hotel Reservations Agent who is passionate about providing the highest level of service, a great communicator, and detail oriented:
  • Report to the Reservations Manager and provide support with all Reservations duties
  • Handle all telephone inquiries with prompt courtesy, while applying the hotel's selling strategy and selling technique, in order to achieve budgeted goals and maximize revenue
  • Successfully complete a room reservation for any given time period knowing the types of accommodations, rates and special services are available. In addition, the ability to properly code and audit all reservations by market segment, company, source, origin, travel agent, etc.
  • Process internal reservations, management reservations, reservations from the GDS, house/comp requests, travel agent rates and emails
  • Handle high volume of phone calls and email correspondence
  • Must have a positive attitude and strong attention to detail
  • Must be willing to leave desk at times to visit other departments of hotel, guestrooms and guests upon arrival
  • Send pre-arrival emails to all guests
  • Must be flexible with scheduling.
  • Ensure and provide flawless, upscale, professional and high class guest service experiences
  • Respond to guests needs and anticipate their unstated ones
  • Actively listen and resolve guests' complaints
  • Oversee and coordinate all arrivals
  • Provide wellness calls to in-house guests
  • Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery
  • Promote all amenities, conveniences and programs offered
  • Arrange food and beverage amenities for guests upon arrival and throughout visit. Tailor per guest preferences
  • Work closely with all operational departments of hotel
Requirements:
  • At least 1 year prior experience in the guest service industry, preferably in a luxury property.
  • Knowledge of computers and various programs such as Microsoft Word and Excel.
  • Knowledge of Opera is preferred.
  • Highly motivated with excellent communication skills.
  • A creative problem solver
  • Passionate about guest service and satisfaction
  • Extremely organized and able to prioritize in a busy environment
  • Bachelors Degree preferred

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