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Hotel Reservations Jobs (NOW HIRING)

The Jefferson Hotel

Reservations Supervisor

Richmond, VA

$17.50 - $18.50/hr

The Jefferson Hotel, a renowned luxury property in Richmond, VA, is seeking an experienced and service-focused Reservations Supervisor to help lead the daily operations of our Reservations Department ...

Appellation Healdsburg

Reservations Agent

Healdsburg, CA · On-site

$21/hr

Inspired by its name, this new hotel brand brings together the best of local elements in a new way ... The Reservations Agent at Appellation Healdsburg serves as the voice of our property, creating the ...

White Lodging Careers

Reservations Agent

Saratoga, WY · On-site

$15 - $18.75/hr

If you're a Reservations Agent, hotel reservations specialist, hospitality sales professional, or call center representative with hospitality experience looking for remote hotel reservations jobs ...

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Hotel Reservations information

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How much do hotel reservations jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for hotel reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a hotel reservation?

Hotel reservations refer to the process of booking a room or accommodation at a hotel for a specific period in advance. This can be done directly through the hotel's website, over the phone, via email, or through third-party booking platforms. Making a reservation ensures that a room will be available for you upon arrival, and often allows you to select room types and specify preferences. It is recommended to confirm your reservation details, such as dates, rates, and cancellation policies, before your stay.

How to become a hotel reservations agent?

To become a hotel reservations agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with reservation systems like Opera or Fidelio is beneficial, and some employers may require customer service experience or relevant certifications. The role often involves working in a fast-paced environment, including evenings and weekends.

What is the difference between Hotel Reservations vs Front Desk Agent?

AspectHotel ReservationsFront Desk Agent
Primary RoleHandling reservation bookings and managing guest reservationsAssisting guests during check-in/check-out and providing services
Work EnvironmentOffice or reservation center, often remote or call-basedFront desk of the hotel, face-to-face guest interaction
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, hospitality training
Industry UsageHotels, travel agencies, online booking platformsHotels, resorts, hospitality industry

While both roles are essential in the hospitality industry, Hotel Reservations focuses on managing bookings and reservations, often remotely, whereas Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Understanding these differences helps job seekers find the right position in the hospitality sector.

What are the key skills and qualifications needed to thrive in hotel reservations, and why are they important?

To excel in Hotel Reservations, you need strong customer service skills, attention to detail, and familiarity with reservation protocols, often supported by a high school diploma or equivalent. Proficiency with property management systems (PMS) such as Opera or Cloudbeds, and basic knowledge of online booking platforms, is typically required. Outstanding communication, problem-solving abilities, and a calm demeanor under pressure help professionals stand out in this role. These skills are crucial for ensuring guest satisfaction, maximizing occupancy, and handling booking issues efficiently.

What are some common challenges faced by hotel reservations agents, and how can they be managed effectively?

Hotel reservations agents often face challenges such as handling high call volumes during peak seasons, managing overbookings, and addressing last-minute changes or cancellations. Effective communication and strong organizational skills are essential for managing these situations smoothly. Agents typically collaborate closely with front desk staff and housekeeping to ensure accurate room assignments and guest satisfaction. Utilizing reservation management software and following established protocols can also help reduce errors and improve efficiency.
More about Hotel Reservations jobs

What cities are hiring for Hotel Reservations jobs?

Cities with the most Hotel Reservations job openings:

What are the most commonly searched types of Hotel Reservations jobs?

The most popular types of Hotel Reservations jobs are:

What states have the most Hotel Reservations jobs?

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Hotel Reservations jobs near you
Infographic showing various Hotel Reservations job openings in the United States as of August 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservations Supervisor

The Jefferson Hotel

Richmond, VA

$17.50 - $18.50/hr

Full-time

Re-posted 9 days ago

Job description

The Jefferson Hotel, a renowned luxury property in Richmond, VA, is seeking an experienced and service-focused Reservations Supervisor to help lead the daily operations of our Reservations Department, under the direction of the Revenue Manager. This role is responsible for supervising reservation activity, supporting and training team members, and ensuring a seamless guest experience from the initial booking through arrival. The ideal candidate is detail-oriented, guest-minded, and thrives in a fast-paced, collaborative environment where accuracy, communication, and service excellence are essential.

This position requires flexibility, including the ability to work weekends and holidays. Schedules and days off vary weekly depending on hotel occupancy.

Key Requirements

  • Availability: Must be available to work any day of the week, including weekends and holidays. Must be flexible to work any time between: 8:30 AM – 9:00 PM, with daily schedules subject to change
  • Experience: Previous hotel reservations or front office experience required; supervisory experience preferred.
  • Leadership: Ability to supervise, train, and support Reservations Agents while maintaining department standards.
  • Communication: Strong verbal and written communication skills with a professional, guest-focused approach.
  • Detail-Oriented: High level of accuracy in reservation processing, inventory management, and reporting.
  • Systems Knowledge: Comfort working with multiple interfacing systems and reporting issues as needed. Knowledge of Infor a plus.

Duties & Responsibilities

  • Oversee the daily operations of the Reservations Department and supervise Reservations Agents.
  • Train new reservations team members and support ongoing development and performance standards.
  • Assist with incoming reservation calls, email inquiries, and processing online reservations.
  • Resolve guest concerns and complaints related to reservations in a prompt and professional manner.
  • Manage daily arrivals and ensure all guest preferences and special requests are communicated and fulfilled.
  • Monitor all interfacing systems and report technical issues to the IT Manager.
  • Process Travel Agent commissions and complete OTA reconciliations accurately and timely.
  • Input and manage group room block reservations in coordination with the Revenue Manager and Sales Department.
  • Manage group block inventory and ensure accuracy of room counts and availability.
  • Assist with management of online rates and room availability in the absence of the Revenue Manager.
  • Support forecasting and sales reporting responsibilities when the Revenue Manager is unavailable.
  • Maintain cross-training as a Front Desk Agent to assist operations as needed.
  • Uphold The Jefferson Hotel’s service standards in all guest and internal interactions.

Qualifications

  • Prior experience in hotel reservations, front office, or related hospitality operations required.
  • Supervisory or leadership experience preferred.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.
  • Proficiency with hotel reservation systems and Microsoft Office; familiarity with revenue or distribution systems preferred.
  • Professional demeanor, reliability, and ability to work collaboratively across departments.

Why Work Here

At The Jefferson Hotel, you’ll be part of a team dedicated to delivering gracious, personalized service in one of Richmond’s most iconic hospitality environments. We foster a supportive and professional workplace where teamwork, attention to detail, and guest satisfaction are valued. Team members enjoy opportunities for growth and development, along with competitive pay, employee meals, parking, and uniforms provided.

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