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Hotel Reservations Jobs in Raleigh, NC (NOW HIRING)

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

... hotel reservations, credit policies, and emergency procedures. • Familiarity with culinary terminology and beverage service standards a plus. • Flexible schedule availability, including nights ...

Concord Hospitality

Phone Operator

Durham, NC · On-site

$14.75 - $18.25/hr

... hotel reservations, credit policies, and emergency procedures. • Familiarity with culinary terminology and beverage service standards a plus. • Flexible schedule availability, including nights ...

Crown Hotel & Travel Management

Front Desk Agent

Garner, NC · On-site

$12.75 - $16/hr

Hotel Career Opportunities Embark on an exciting hotel career with Crown Hotel & Travel Management ... Receiving accommodation reservations from visitors * Taking the details of all arriving guests ...

RRI West Management LLC

Hotel Front Desk

Raleigh, NC · On-site

$16 - $17/hr

Make, change, and monitor reservations; review and report rate availability; update and monitor room status. * Inform Hotel Management of any possible sales leads or events in the area. * Maintain ...

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All JobsHotel Reservations JobsHotel Reservations Jobs in Raleigh, NC

Hotel Reservations information

See Raleigh, NC salary details

$10

$16

$21

How much do hotel reservations jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for hotel reservations in Raleigh, NC is $16.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a hotel reservation?

Hotel reservations refer to the process of booking a room or accommodation at a hotel for a specific period in advance. This can be done directly through the hotel's website, over the phone, via email, or through third-party booking platforms. Making a reservation ensures that a room will be available for you upon arrival, and often allows you to select room types and specify preferences. It is recommended to confirm your reservation details, such as dates, rates, and cancellation policies, before your stay.

How to become a hotel reservations agent?

To become a hotel reservations agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with reservation systems like Opera or Fidelio is beneficial, and some employers may require customer service experience or relevant certifications. The role often involves working in a fast-paced environment, including evenings and weekends.

What is the difference between Hotel Reservations vs Front Desk Agent?

AspectHotel ReservationsFront Desk Agent
Primary RoleHandling reservation bookings and managing guest reservationsAssisting guests during check-in/check-out and providing services
Work EnvironmentOffice or reservation center, often remote or call-basedFront desk of the hotel, face-to-face guest interaction
CredentialsCustomer service skills, reservation system knowledgeCustomer service skills, hospitality training
Industry UsageHotels, travel agencies, online booking platformsHotels, resorts, hospitality industry

While both roles are essential in the hospitality industry, Hotel Reservations focuses on managing bookings and reservations, often remotely, whereas Front Desk Agents handle guest check-ins, check-outs, and on-site guest services. Understanding these differences helps job seekers find the right position in the hospitality sector.

What are the key skills and qualifications needed to thrive in hotel reservations, and why are they important?

To excel in Hotel Reservations, you need strong customer service skills, attention to detail, and familiarity with reservation protocols, often supported by a high school diploma or equivalent. Proficiency with property management systems (PMS) such as Opera or Cloudbeds, and basic knowledge of online booking platforms, is typically required. Outstanding communication, problem-solving abilities, and a calm demeanor under pressure help professionals stand out in this role. These skills are crucial for ensuring guest satisfaction, maximizing occupancy, and handling booking issues efficiently.

What are some common challenges faced by hotel reservations agents, and how can they be managed effectively?

Hotel reservations agents often face challenges such as handling high call volumes during peak seasons, managing overbookings, and addressing last-minute changes or cancellations. Effective communication and strong organizational skills are essential for managing these situations smoothly. Agents typically collaborate closely with front desk staff and housekeeping to ensure accurate room assignments and guest satisfaction. Utilizing reservation management software and following established protocols can also help reduce errors and improve efficiency.
What are the most commonly searched types of Hotel Reservations jobs in Raleigh, NC? The most popular types of Hotel Reservations jobs in Raleigh, NC are:
What are popular job titles related to Hotel Reservations jobs in Raleigh, NC? For Hotel Reservations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Hotel Reservations jobs in Raleigh, NC look for? The top searched job categories for Hotel Reservations jobs in Raleigh, NC are:
Hotel Reservations jobs near you
Infographic showing various Hotel Reservations job openings in Raleigh, NC as of August 2026, with employment types broken down into 55% Full Time, and 45% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,271 per year, or $17 per hour.

Hotel Front Desk Staff

Platinum Hospitality Group LLC

Durham, NC • On-site

$11 - $14/hr

Full-time

Re-posted 17 days ago

Job description

We are seeking a Hotel Front Desk Staff to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. You are a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Previous customer service experience is required.

Responsibilities:

  • Greet guests upon entry of hotel to provide positive first impression.
  • Assist guests with the arrival and departure from hotel.
  • Take hotel reservations via telephone confirming guest information, room selection, price, and guarantee method.
  • Understand the importance of responding quickly to guest needs and complaints.
  • Maintain sincere interest in providing stellar customer care.
  • Ability to process information quickly and accurately.
  • Communicate pertinent guest information to designated departments.

​Qualifications:

  • Previous experience in customer service, front desk service, or other related fields
  • Ability to build rapport with guests
  • Strong organizational skills
  • Excellent written and verbal communication skills