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Hotel Desk Jobs in Raleigh, NC (NOW HIRING)

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC

$14/hr

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure ...

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC · On-site

$12 - $14/hr

Hotel Front Desk Agent We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and ...

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC · On-site

$11.25 - $13.75/hr

Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints ...

Courtyard by Marriott

Hotel Front Desk

Chapel Hill, NC · On-site

$15/hr

Front Office Manager Job purpose To consistently and professionally perform all front desk duties in accordance with hotel and brand standards. Responsibilities * Report to work on time and in proper ...

SREE Hotels LLC

Hotel Front Desk Associate

Raleigh, NC · On-site

$13.50 - $17.50/hr

Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing ...

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Hotel Desk information

See Raleigh, NC salary details

$8

$13

$17

How much do hotel desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hotel desk in Raleigh, NC is $13.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $14.95 per hour, depending on experience, location, and employer.

What are some common challenges hotel desk staff face during peak seasons, and how can they manage them?

During peak seasons, Hotel Desk staff often encounter high guest volumes, increased check-in and check-out activity, and more frequent guest requests. This can lead to longer wait times and heightened stress. To manage these challenges, it's important to prioritize tasks, remain calm under pressure, and communicate clearly with both guests and team members. Utilizing the hotel's reservation and management systems efficiently and collaborating closely with housekeeping and maintenance ensures smooth guest experiences even during the busiest times.

What is the difference between Hotel Desk vs Front Desk Agent?

AspectHotel DeskFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotel lobby, reception areaHotel lobby, reception area
Primary ResponsibilitiesGuest check-in/out, reservations, guest inquiriesGuest check-in/out, reservations, guest inquiries
Employer/Industry UsageHotels, resorts, hospitality industryHotels, resorts, hospitality industry

Both roles involve guest service at the hotel front desk, handling reservations, check-ins, and guest inquiries. The term "Hotel Desk" is often used broadly to describe the reception area, while "Front Desk Agent" specifically refers to the staff performing these duties. They are similar in credentials, environment, and industry usage, with the main difference being terminology preference.

What is a hotel desk clerk?

Hotel desk clerks, also known as front desk agents or receptionists, are responsible for welcoming guests, checking them in and out, answering questions, handling reservations, and providing information about the hotel and local area. They play a key role in customer service by addressing guest concerns and ensuring a pleasant stay. Hotel desk clerks may also handle payments, coordinate with housekeeping, and manage room assignments.

What are the key skills and qualifications needed to thrive as a hotel desk clerk, and why are they important?

To thrive as a Hotel Desk Clerk, you need strong customer service skills, organizational abilities, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is commonly required. Attention to detail, problem-solving, and effective communication are essential soft skills for excelling in guest interactions. These competencies ensure smooth front desk operations, guest satisfaction, and efficient handling of daily hotel activities.

Is a hotel desk job a hard job?

A hotel desk job involves customer service, administrative tasks, and problem-solving, which can be physically and mentally demanding during busy periods or night shifts. It requires good communication skills, multitasking ability, and often involves working irregular hours, but the difficulty varies based on individual experience and work environment.

What are popular job titles related to Hotel Desk jobs in Raleigh, NC?

For Hotel Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Hotel Desk jobs in Raleigh, NC look for?

The top searched job categories for Hotel Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Hotel Desk jobs?

Cities near Raleigh, NC with the most Hotel Desk job openings:

Hotel Desk jobs near you
Infographic showing various Hotel Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $29,017 per year, or $14 per hour.

Hotel Front Desk Clerk

Shri Hotels

Smithfield, NC

$14/hr

Full-time

Re-posted 6 days ago

Job description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:

$12 - $14 hourly


Responsibilities:
  • Mitigate customer complaints as needed
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations

About Company

Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of select-service properties located throughout North Carolina.

Our portfolio features a diverse range of assets across renowned brands such as Marriott, Hilton, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.