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Hotel Desk Jobs in Raleigh, NC (NOW HIRING)

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

HYATT Hotels

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...

21c Museum Hotels

Front Desk Agent

Durham, NC

$13.75 - $17.50/hr

We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Reports To: Front Desk Supervisor ...

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...

HYATT Hotels

Front Desk Clerk

Raleigh, NC · On-site

$13.50 - $16.75/hr

Front Desk Clerk Or Guest Services Clerk As a Front Desk Clerk or Guest Services Clerk at Concord ... Stay knowledgeable about the hotel brand, travel programs, and special offers * Communicate guest ...

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Hotel Desk information

See Raleigh, NC salary details

$8

$13

$17

How much do hotel desk jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for hotel desk in Raleigh, NC is $13.95, according to ZipRecruiter salary data. Most workers in this role earn between $12.16 and $14.95 per hour, depending on experience, location, and employer.

What are some common challenges hotel desk staff face during peak seasons, and how can they manage them?

During peak seasons, Hotel Desk staff often encounter high guest volumes, increased check-in and check-out activity, and more frequent guest requests. This can lead to longer wait times and heightened stress. To manage these challenges, it's important to prioritize tasks, remain calm under pressure, and communicate clearly with both guests and team members. Utilizing the hotel's reservation and management systems efficiently and collaborating closely with housekeeping and maintenance ensures smooth guest experiences even during the busiest times.

What is the difference between Hotel Desk vs Front Desk Agent?

AspectHotel DeskFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma or equivalent; hospitality certifications
Work EnvironmentHotel lobby, reception areaHotel lobby, reception area
Primary ResponsibilitiesGuest check-in/out, reservations, guest inquiriesGuest check-in/out, reservations, guest inquiries
Employer/Industry UsageHotels, resorts, hospitality industryHotels, resorts, hospitality industry

Both roles involve guest service at the hotel front desk, handling reservations, check-ins, and guest inquiries. The term "Hotel Desk" is often used broadly to describe the reception area, while "Front Desk Agent" specifically refers to the staff performing these duties. They are similar in credentials, environment, and industry usage, with the main difference being terminology preference.

What is a hotel desk clerk?

Hotel desk clerks, also known as front desk agents or receptionists, are responsible for welcoming guests, checking them in and out, answering questions, handling reservations, and providing information about the hotel and local area. They play a key role in customer service by addressing guest concerns and ensuring a pleasant stay. Hotel desk clerks may also handle payments, coordinate with housekeeping, and manage room assignments.

What are the key skills and qualifications needed to thrive as a hotel desk clerk, and why are they important?

To thrive as a Hotel Desk Clerk, you need strong customer service skills, organizational abilities, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS), reservation software, and basic office equipment is commonly required. Attention to detail, problem-solving, and effective communication are essential soft skills for excelling in guest interactions. These competencies ensure smooth front desk operations, guest satisfaction, and efficient handling of daily hotel activities.

Is a hotel desk job a hard job?

A hotel desk job involves customer service, administrative tasks, and problem-solving, which can be physically and mentally demanding during busy periods or night shifts. It requires good communication skills, multitasking ability, and often involves working irregular hours, but the difficulty varies based on individual experience and work environment.

What are popular job titles related to Hotel Desk jobs in Raleigh, NC?

For Hotel Desk jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Hotel Desk jobs in Raleigh, NC look for?

The top searched job categories for Hotel Desk jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Hotel Desk jobs?

Cities near Raleigh, NC with the most Hotel Desk job openings:

Hotel Desk jobs near you
Infographic showing various Hotel Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $29,017 per year, or $14 per hour.

Front Desk Agents-Renaissance Raleigh Hotel

Concord Hospitality

Raleigh, NC • On-site

$13.75 - $17.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Concord Hospitality rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

19th of 108 rated hotels

Job description

Front Desk Agent

Renaissance Raleigh North Hills Hotel is looking for Front Desk Agents!! Full Time position (1) Shift: Must have a flexible work schedule to include working nights, weekends, and holidays. We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you! Role Responsibilities: As a Front Desk Clerk, you have the responsibility to give our guests the best hospitality experience they can have by: Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in a timely manner Post guest charges, collect payments, and follow all cash handling procedures. Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures

Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefits package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord-managed hotels, plus training & development and career advancement opportunities. Why Renaissance Raleigh? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on the property to stay engaged with our associates and show you we care about you. You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now! If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Behaviors: Preferred Innovative: Consistently introduces new ideas and demonstrates original thinking Functional Expert: Considered a thought leader on a subject Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations: Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Goal Completion: Inspired to perform well by the completion of tasks Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Experience: Preferred 1-2 years: Experienced with face to face Customer Service is a must

What Concord Hospitality employees say

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