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Front Desk Supervisor Jobs in Raleigh, NC (NOW HIRING)

Sage Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Front Desk Supervisor Sage Hospitality Group is set to hire a Front Desk Supervisor to join us at the soon-to-open, Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$15 - $19.50/hr

The Front Desk Supervisor roles include: * Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

The Front Desk Supervisor roles include: * Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

The Front Desk Supervisor roles include: * Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and ...

Sage Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$19 - $21/hr

Sage Hospitality Group is set to hire a Front Desk Supervisor to join us at the soon-to-open, Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we passionately strive to be the ...

Sage Hospitality Group

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Sage Hospitality Group is set to hire a Front Desk Supervisor to join us at the soon-to-open, Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we passionately strive to be the ...

Sage Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Sage Hospitality Group is set to hire a Front Desk Supervisor to join us at the soon-to-open, Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we passionately strive to be the ...

Sage Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$19/hr

Sage Hospitality Group is set to hire a Front Desk Supervisor to join us at the soon-to-open, Indigo Raleigh in North Carolina! As part of Sage Hospitality Group, we passionately strive to be the ...

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

Ennismore LLC

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

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All JobsFront Desk Supervisor JobsFront Desk Supervisor Jobs in Raleigh, NC

Front Desk Supervisor information

See Raleigh, NC salary details

$8

$16

$25

How much do front desk supervisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for front desk supervisor in Raleigh, NC is $16.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.17 per hour, depending on experience, location, and employer.

What does a front desk supervisor do?

A Front Desk Supervisor oversees the daily operations of a front desk, typically in hotels, resorts, or office buildings. They manage front desk staff, ensure excellent guest or client service, handle customer complaints, and coordinate check-ins and check-outs. Additionally, they may be responsible for training new employees, monitoring reservations, and maintaining a professional and welcoming environment in the reception area.

What are some common challenges faced by front desk supervisors, and how can they be addressed?

Front Desk Supervisors often encounter challenges such as managing high guest volumes during peak hours, resolving conflicts among team members, and handling difficult guest situations. To address these, strong organizational skills, effective communication, and a calm demeanor are essential. Providing regular training, fostering an open and supportive team environment, and staying adaptable to rapidly changing situations can help supervisors lead their team successfully and maintain high guest satisfaction.

What are the key skills and qualifications needed to thrive as a front desk supervisor, and why are they important?

To thrive as a Front Desk Supervisor, you need strong customer service skills, organizational abilities, and experience in hospitality management, often supported by a diploma or degree in hospitality or related field. Familiarity with property management systems (PMS) like Opera or Maestro, as well as proficiency in Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving skills help you manage staff, resolve guest concerns, and maintain smooth front desk operations. These skills ensure efficient service delivery, guest satisfaction, and effective team coordination in a fast-paced environment.

What is the difference between Front Desk Supervisor vs Front Desk Agent?

AspectFront Desk SupervisorFront Desk Agent
ResponsibilitiesOversees front desk operations, supervises staff, handles escalationsPerforms check-ins, assists guests, manages reservations
CredentialsHigh school diploma; experience in hospitality; leadership skillsHigh school diploma; customer service experience
Work EnvironmentHotel front desk, supervisory settingHotel front desk, customer service role
Common UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry

The main difference is that a Front Desk Supervisor manages and oversees the front desk team and operations, while a Front Desk Agent primarily handles guest check-ins, reservations, and customer service. The supervisor role involves leadership and coordination, whereas the agent role focuses on direct guest interaction.

How to become a front desk supervisor?

To become a front desk supervisor, candidates typically need previous experience in customer service or hospitality roles, along with strong communication and organizational skills. A high school diploma or equivalent is usually required, and some employers prefer candidates with post-secondary education or certifications in hospitality or management. Gaining experience in front desk or reception duties and demonstrating leadership abilities can help advance to a supervisory position.
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Front Desk Supervisor jobs near you
Infographic showing various Front Desk Supervisor job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,349 per year, or $16.5 per hour.

Front Desk Supervisor

Gold's Gym of the Carolinas and Florida

Raleigh, NC • On-site

$16.50 - $21.50/hr

Other

Retirement

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Benefits:

401(k)

Employee discounts

Your Mission:

As our Front Desk Supervisor, you're not just the first face members see—you set the entire tone of the club. You're the energy, the organization, and the leadership that keeps our front-end operations running smoothly and profitably. From sales to service, you're the quarterback of the front desk team, owning the member experience while driving performance in retail, memberships, and personal training appointments

What You'll Do:

Leadership & Operations

• Lead by example—create a welcoming, energized, and polished front desk environment. • Know members by name. Make them feel seen, heard, and valued. • Train and hold Front Desk Associates accountable to club procedures and daily expectations. • Monitor reports, sales goals, and retention metrics. Stay on top of expired cards, alerts, and account issues. • Execute and coach retail sales, booking strategies, and performance goals. • Create and run weekly front desk promotions tied to Dollar Per Check-in (DPC) goals. • Maintain visual sales boards to motivate and track staff performance. • Order and manage retail inventory and supply needs. • Ensure the front desk runs efficiently and members receive quick, accurate assistance.

Operations & Upkeep

• Perform daily/weekly/monthly inventory checks and submit reports. • Keep tanning beds cleaned and ready—absolutely no dirty equipment. • Maintain laundry duties—ensure fresh towels are always stocked. • Ensure all equipment issues are logged and communicated to the GM. • Enforce daily cleaning checklists and accountability standards for all front desk staff. Communication & Coordination • Communicate daily with your team on goals, expectations, and updates. • Collaborate closely with the General Manager on scheduling, memberships, and daily priorities. • Ensure smooth hand-offs between shifts and consistent operational performance. Schedule: • 40–50 hours per week • Shifts may vary based on club needs and events

Dress to Impress:

• Business professional: khaki or black pants, tucked-in collared shirt, or official staff polo provided

Benefits

Free Gold's Gym Membership to all our locations in the Carolinas!

20% Employee Discount on Clothing and Products

401K benefits

Ability to earn extra income in commissions and bonuses

Qualifications

High school diploma or equivalent required

Excellent customer service skills are required

Ability to communicate effectively with both staff and members

Ability to communicate effectively verbally, non-verbally and in writing is required

Understanding of basic accounting principles is required

Understanding of basic cash processing procedures is required

Functional computer skills are required

Ability to multi-task

Must be able to work a flexible work schedule to include holidays and weekends

Must be able to lift 25 lbs repeatedly and stand for extended periods of time

Uphold Gold’s Gym mission and values

Comply with all Gold’s Gym policies and procedures

Gold’s Gym is growing and looking for new team members to help us redefine strength. We’ll challenge your skills, talents and abilities and reward your every success.

Apply