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Front Desk Supervisor Jobs in Raleigh, NC (NOW HIRING)

Gold's Gym

Front Desk Supervisor

Raleigh, NC · On-site

$29K - $35K/yr

Position Summary The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead ...

Concord Hospitality

Front Desk Supervisor

Raleigh, NC · On-site

$16.50 - $21.50/hr

Description We are hiring a Front Desk Supervisor! Must have open availability to work days, nights, and weekends Marriott Property Management System(PMS) experience is a plus We are looking for ...

Concord Hospitality

Front Desk Supervisor

Durham, NC · On-site

$15.50 - $20/hr

Description As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at ...

Concord Hospitality

Front Desk Supervisor

Durham, NC · On-site

$15.50 - $20/hr

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$16.50 - $21.50/hr

The Front Desk Supervisor roles include: * Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and ...

Catapult

Front Desk Supervisor - Healthcare

Raleigh, NC · On-site

$15 - $19.50/hr

The Front Desk Supervisor roles include: * Managing and supervising the Front Desk operations and staff. * Ensuring that the front desk is gathering and documenting the necessary personal and ...

21c Museum Hotels

Front Desk Agent

Durham, NC

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

AccorHotel

Front Desk Agent

Durham, NC · On-site

$13.75 - $17.50/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and ...

Global Channel Management

Part Time Front Desk

Cary, NC · On-site

$15.25 - $19.50/hr

About the job Part Time Front Desk Part Time Front Desk needs 2 years' experience in a professional office environment required, experience with Oracle Financials preferred. Part Time Front Desk ...

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our ...

White Lodging Careers

Phone Attendant

Raleigh, NC · On-site

$12.75 - $16.25/hr

As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team. Responsibilities: What You'll Do * The phone attendant will ...

White Lodging Services Corporation

Phone Attendant

Raleigh, NC · On-site

$12.75 - $16.25/hr

As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the daily operations of the Front Desk team. Responsibilities: What You'll Do * The phone attendant will ...

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Front Desk Supervisor information

See Raleigh, NC salary details

$8

$16

$25

How much do front desk supervisor jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for front desk supervisor in Raleigh, NC is $16.51, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.17 per hour, depending on experience, location, and employer.

What are some common challenges faced by Front Desk Supervisors, and how can they be addressed?

Front Desk Supervisors often encounter challenges such as managing high guest volumes during peak hours, resolving conflicts among team members, and handling difficult guest situations. To address these, strong organizational skills, effective communication, and a calm demeanor are essential. Providing regular training, fostering an open and supportive team environment, and staying adaptable to rapidly changing situations can help supervisors lead their team successfully and maintain high guest satisfaction.

What are the key skills and qualifications needed to thrive as a Front Desk Supervisor, and why are they important?

To thrive as a Front Desk Supervisor, you need strong customer service skills, organizational abilities, and experience in hospitality management, often supported by a diploma or degree in hospitality or related field. Familiarity with property management systems (PMS) like Opera or Maestro, as well as proficiency in Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving skills help you manage staff, resolve guest concerns, and maintain smooth front desk operations. These skills ensure efficient service delivery, guest satisfaction, and effective team coordination in a fast-paced environment.

What is the difference between Front Desk Supervisor vs Front Desk Agent?

AspectFront Desk SupervisorFront Desk Agent
ResponsibilitiesOversees front desk operations, supervises staff, handles escalationsPerforms check-ins, assists guests, manages reservations
CredentialsHigh school diploma; experience in hospitality; leadership skillsHigh school diploma; customer service experience
Work EnvironmentHotel front desk, supervisory settingHotel front desk, customer service role
Common UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry

The main difference is that a Front Desk Supervisor manages and oversees the front desk team and operations, while a Front Desk Agent primarily handles guest check-ins, reservations, and customer service. The supervisor role involves leadership and coordination, whereas the agent role focuses on direct guest interaction.

What does a Front Desk Supervisor do?

A Front Desk Supervisor oversees the daily operations of a front desk, typically in hotels, resorts, or office buildings. They manage front desk staff, ensure excellent guest or client service, handle customer complaints, and coordinate check-ins and check-outs. Additionally, they may be responsible for training new employees, monitoring reservations, and maintaining a professional and welcoming environment in the reception area.
More about Front Desk Supervisor jobs
What are popular job titles related to Front Desk Supervisor jobs in Raleigh, NC? For Front Desk Supervisor jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Front Desk Supervisor jobs in Raleigh, NC look for? The top searched job categories for Front Desk Supervisor jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Front Desk Supervisor jobs? Cities near Raleigh, NC with the most Front Desk Supervisor job openings:
Front Desk Supervisor jobs near you
Infographic showing various Front Desk Supervisor job openings in Raleigh, NC as of July 2026, with employment types broken down into 60% Full Time, 36% Part Time, and 4% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,349 per year, or $16.5 per hour.

Front Desk Supervisor

Gold's Gym of the Carolinas and Florida

Raleigh, NC • On-site

$15.25 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 13 days ago

Job description

Position Summary
The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management.

Primary Responsibilities
Leadership and Culture
• Set the tone for a professional, energetic, and welcoming front desk environment.
• Lead by example in all member, guest, and staff interactions.
• Create a culture of accountability, urgency, and performance.
• Build strong member relationships and deliver a consistent club experience.
Front Desk Operations
• Ensure smooth and efficient check-in processes at all times.
• Maintain a clean, organized, and professional front desk area.
• Resolve member concerns promptly and escalate issues when needed.
• Ensure policies and procedures are followed consistently by all front desk staff.
Staffing and Scheduling
• Build and manage weekly schedules for front desk and Kids Club coverage.
• Ensure shifts are properly staffed and coverage gaps are addressed quickly.
• Assist with hiring, onboarding, and training new front desk team members.
• Monitor attendance, punctuality, and overall team accountability.

Sales and Revenue Performance
• Drive Dollar Per Check-In (DPC) performance on a daily basis.
• Coach the team on supplement sales, retail sales, and booking opportunities.
• Execute promotions and maintain visible tracking of sales performance.
• Support revenue growth through consistent front desk sales behaviors.
Personal Training Lead Generation
• Drive consistent booking of fitness assessments for all new and existing members.
• Train and hold front desk staff accountable to achieving a high booking percentage.
• Partner with the Fitness Manager to improve booking.
• Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff.

Inventory and Retail Management
• Manage supplement and retail inventory levels and maintain accurate counts.
• Place orders for supplements, retail items, and operational supplies as needed.
• Ensure product displays are organized, stocked, and merchandised appropriately.
• Minimize shrinkage and maintain inventory accountability.
Kids Club Oversight
• Oversee Kids Club staffing, scheduling, safety, and daily operations.
• Ensure cleanliness, compliance, and proper supervision standards are maintained.
• Address parent concerns professionally and support a positive family experience.
Facility Standards and Daily Execution
• Enforce daily cleaning and operational checklists for front desk areas.
• Ensure laundry, towel stock, and front-end presentation standards are maintained.
• Support communication of maintenance issues and follow-up on operational needs.
Communication and Reporting
• Communicate daily goals, expectations, and updates to the front desk team.
• Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage.
• Collaborate with the General Manager and Fitness Manager on performance and priorities.

Schedule
Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM
Friday: 10:00 AM - 4:00 PM or Saturday: 8:00 AM - 2:00 PM
Friday and Saturday shifts alternate weekly with the Fitness Manager
Compensation & Benefits
•        Free Education and Credits towards CECs
•        Discounts on Certifications
•        Commission & Bonus Structure
•        Free Gold's Gym Membership to our locations
•        20% Employee Discount on clothing and products
•        Medical Benefits
•        401k
•        7 Paid Holidays + Vacation Pay
•        Growth Opportunities Across Our Expanding Gold's Gym Network
**Relocation assistance not provided**
Gold's Gym is redefining strength - in our members, our team, and our leaders. If you have the drive, discipline, and leadership to develop high-performing teams and deliver measurable results, we want you to lead our fitness department.