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Front Desk Supervisor Jobs (NOW HIRING)

Eastern Sports Management

Front Desk Supervisor

Hampton, VA

$14.75 - $19.25/hr

The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk ...

Choice Hotels

Front Desk Supervisor

Orlando, FL · On-site

$15.75 - $20.50/hr

Description Front Desk Supervisor We have a great opportunity to join our hotel as a Front Desk Supervisor . The Front Desk Supervisor assists the Front Office Manager in overseeing the daily ...

Wentworth By the Sea

Front Desk Supervisor

New Castle, NH · On-site

$17.25 - $22.50/hr

Front Desk Supervisor Wentworth by the Sea is looking for a motivated and organized candidate for the position of Front Desk Supervisor. The Front Desk Supervisor is responsible for making lasting ...

Vacatia

Front Desk Supervisor

Virginia Beach, VA · On-site

$17/hr

Front Desk Supervisor | Join Our Ocean Key Resort Team! Were looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless ...

Crestview Management, LLC

Front Desk Supervisor

Atlanta, GA · On-site

$16.25 - $21.25/hr

Front Desk Supervisor We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee the daily operations of our front desk team. The ideal candidate will ensure excellent ...

Vacatia

Front Desk Supervisor

Virginia Beach, VA · On-site

$17/hr

Front Desk Supervisor | Join Our Ocean Key Resort Team! We're looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless ...

Eastern Sports Management

Front Desk Supervisor

Hampton, VA · On-site

$16.75 - $21.75/hr

The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk ...

Vacatia

Front Desk Supervisor

Virginia Beach, VA · On-site

$17/hr

Front Desk Supervisor | Join Our Ocean Key Resort Team! We're looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless ...

Vacatia

Front Desk Supervisor

Virginia Beach, VA · On-site

$17/hr

Front Desk Supervisor | Join Our Ocean Key Resort Team! We're looking for a Front Desk Supervisor to guide our front desk team and ensure every Owner and guest receives a warm welcome and a seamless ...

Columbia Sussex

Front Desk Supervisor

Cincinnati, OH · On-site

$18 - $21/hr

Front Desk Supervisor Location: Cincinnati, OH, 45202 We are seeking a Front Desk Supervisor to oversee the daily operations of our front desk area. The ideal candidate will have excellent customer ...

Wentworth By the Sea

Front Desk Supervisor

New Castle, NH

$17.25 - $22.50/hr

The Front Desk Supervisor is responsible for making lasting first impressions, by welcoming our guests and setting the tone for their stay. Undertaking various procedural and administrative duties ...

Crestview Management, LLC

Front Desk Supervisor

Cincinnati, OH · On-site

$16.25 - $21/hr

Front Desk Supervisor Location: Cincinnati, OH, 45202 We are seeking a Front Desk Supervisor to oversee the daily operations of our front desk area. The ideal candidate will have excellent customer ...

Comfort Inn Atlanta Downtown

Front Desk Supervisor

Atlanta, GA · On-site

$14.75 - $19/hr

Front Desk Supervisor Department: Front Office Reports To: Front Office Manager / Hotel Manager Job Type: Full-Time Location: Comfort Inn Atlanta Job Summary: The Front Desk Supervisor oversees the ...

Wentworth By the Sea

Front Desk Supervisor

New Castle, NH · On-site

$17.25 - $22.50/hr

The Front Desk Supervisor is responsible for making lasting first impressions, by welcoming our guests and setting the tone for their stay. Undertaking various procedural and administrative duties ...

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Front Desk Supervisor information

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How much do front desk supervisor jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for front desk supervisor in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does a front desk supervisor do?

A Front Desk Supervisor oversees the daily operations of a front desk, typically in hotels, resorts, or office buildings. They manage front desk staff, ensure excellent guest or client service, handle customer complaints, and coordinate check-ins and check-outs. Additionally, they may be responsible for training new employees, monitoring reservations, and maintaining a professional and welcoming environment in the reception area.

What are some common challenges faced by front desk supervisors, and how can they be addressed?

Front Desk Supervisors often encounter challenges such as managing high guest volumes during peak hours, resolving conflicts among team members, and handling difficult guest situations. To address these, strong organizational skills, effective communication, and a calm demeanor are essential. Providing regular training, fostering an open and supportive team environment, and staying adaptable to rapidly changing situations can help supervisors lead their team successfully and maintain high guest satisfaction.

What are the key skills and qualifications needed to thrive as a front desk supervisor, and why are they important?

To thrive as a Front Desk Supervisor, you need strong customer service skills, organizational abilities, and experience in hospitality management, often supported by a diploma or degree in hospitality or related field. Familiarity with property management systems (PMS) like Opera or Maestro, as well as proficiency in Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving skills help you manage staff, resolve guest concerns, and maintain smooth front desk operations. These skills ensure efficient service delivery, guest satisfaction, and effective team coordination in a fast-paced environment.

What is the difference between Front Desk Supervisor vs Front Desk Agent?

AspectFront Desk SupervisorFront Desk Agent
ResponsibilitiesOversees front desk operations, supervises staff, handles escalationsPerforms check-ins, assists guests, manages reservations
CredentialsHigh school diploma; experience in hospitality; leadership skillsHigh school diploma; customer service experience
Work EnvironmentHotel front desk, supervisory settingHotel front desk, customer service role
Common UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry

The main difference is that a Front Desk Supervisor manages and oversees the front desk team and operations, while a Front Desk Agent primarily handles guest check-ins, reservations, and customer service. The supervisor role involves leadership and coordination, whereas the agent role focuses on direct guest interaction.

How to become a front desk supervisor?

To become a front desk supervisor, candidates typically need previous experience in customer service or hospitality roles, along with strong communication and organizational skills. A high school diploma or equivalent is usually required, and some employers prefer candidates with post-secondary education or certifications in hospitality or management. Gaining experience in front desk or reception duties and demonstrating leadership abilities can help advance to a supervisory position.
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Front Desk Supervisor jobs near you
Infographic showing various Front Desk Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,997 per year, or $19.2 per hour.

Front Desk Supervisor

Hampton, VA

Eastern Sports Management
Amusement, Gambling, and Recreation • 11 - 50 employees
Learn more about Eastern Sports Managementexternal

$14.75 - $19.25/hr

Full-time

Re-posted 6 days ago

Eastern Sports Management rating

4.1

Company rating: 4.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

255th of 260 rated facilities management

Job description

The Hampton Virginia Aquaplex is currently accepting applications for Front Desk Supervisor. The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk Supervisor needs to be prepared to answer more complex guest questions regarding services and/or activities available at the property. The Front Desk Supervisor will also coordinate tours of the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Greet guests and provide information about services and activities at the property

  • Provide courteous and friendly service to all guests

  • Resolve guest complaints with or without the assistance of management personnel

  • Complete registration process for services/activities offered at the property

  • Process payments in accordance with property standard procedures

  • Maintain a cash drawer in accordance with property standard procedures

  • Complete shift reports in accordance with property standard procedures

  • Complete and file applicable waivers for participation in activities

  • Operate and teach others the use of front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)

  • Schedule front desk staff to ensure adequate coverage based on forecasted guest levels

  • Train newly hired front desk staff

  • Conduct periodic training on new procedures and policies

  • Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager

What Eastern Sports Management employees say

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Hours and flexibility

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