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Front Desk Supervisor Jobs (NOW HIRING)

Gulph Creek Hotels

Front Desk Supervisor

Baltimore, MD · On-site

$17 - $21.75/hr

Front Desk Supervisor We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Residence Inn by Marriott Baltimore White Marsh! The Front Desk Supervisor is ...

voagny

Front Desk Supervisor

Brooklyn, NY · On-site

$17.50 - $22.50/hr

Front Desk Supervisor The Front Desk Supervisor coordinates the operation of the program during the assigned shift. Stockholm Family Residence is a transitional family shelter residents learn ...

ADERO Scottsdale Resort

Front Desk Supervisor

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Front Desk Supervisor The Front Desk Supervisor plays a pivotal role in ensuring the smooth and efficient operation of the front office in a hospitality environment. This position is responsible for ...

voagny

Front Desk Supervisor

Brooklyn, NY · On-site

$17.50 - $22.50/hr

Front Desk Supervisor The Front Desk Supervisor coordinates the operation of the program during the assigned shift. Stockholm Family Residence is a transitional family shelter residents learn ...

Columbia Sussex

Front Desk Supervisor

Phoenix, AZ · On-site

$16 - $20.75/hr

Front Desk Supervisor Location: Phoenix, AZ, 85008 Job Overview We are seeking a dedicated and proactive Front Desk Supervisor to lead our front desk team in Phoenix, AZ. The ideal candidate will be ...

Crestview Management, LLC

Front Desk Supervisor

Phoenix, AZ · On-site

$16 - $20.75/hr

Front Desk Supervisor Location: Phoenix, AZ, 85008 Job Overview We are seeking a dedicated and proactive Front Desk Supervisor to lead our front desk team in Phoenix, AZ. The ideal candidate will be ...

Columbia Sussex

Front Desk Supervisor

Arlington, VA · On-site

$22 - $24/hr

Front Desk Supervisor Location: Arlington, VA 22203 Job Summary We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Arlington ...

Crestview Management, LLC

Front Desk Supervisor

Phoenix, AZ · On-site

$17 - $21.75/hr

Front Desk Supervisor Location: Phoenix, AZ, 85008 Job Overview We are seeking a dedicated and proactive Front Desk Supervisor to lead our front desk team in Phoenix, AZ. The ideal candidate will be ...

Hotels Unlimited

Front Desk Supervisor

Eatontown, NJ · On-site

$18 - $19/hr

Front Desk Supervisor The Sheraton Hotel of Eatontown is seeking a highly motivated candidate for the position of Front Desk Supervisor to join our award-winning team. The Sheraton Hotel of Eatontown ...

Marriott North Charleston

Front Desk Supervisor

Atlanta, GA · On-site

$16.25 - $21.25/hr

The purpose of a Front Desk Supervisor is to assure the overall success of the hotel by meeting or exceeding the guest expectation for service. The Front Desk Supervisor position is a PM position ...

Crestview Management, LLC

Front Desk Supervisor

Arlington, VA · On-site

$19.50 - $25.25/hr

Front Desk Supervisor Location: Arlington, VA 22203 Job Summary We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Arlington ...

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Front Desk Supervisor information

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How much do front desk supervisor jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for front desk supervisor in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What does a front desk supervisor do?

A Front Desk Supervisor oversees the daily operations of a front desk, typically in hotels, resorts, or office buildings. They manage front desk staff, ensure excellent guest or client service, handle customer complaints, and coordinate check-ins and check-outs. Additionally, they may be responsible for training new employees, monitoring reservations, and maintaining a professional and welcoming environment in the reception area.

What are some common challenges faced by front desk supervisors, and how can they be addressed?

Front Desk Supervisors often encounter challenges such as managing high guest volumes during peak hours, resolving conflicts among team members, and handling difficult guest situations. To address these, strong organizational skills, effective communication, and a calm demeanor are essential. Providing regular training, fostering an open and supportive team environment, and staying adaptable to rapidly changing situations can help supervisors lead their team successfully and maintain high guest satisfaction.

What are the key skills and qualifications needed to thrive as a front desk supervisor, and why are they important?

To thrive as a Front Desk Supervisor, you need strong customer service skills, organizational abilities, and experience in hospitality management, often supported by a diploma or degree in hospitality or related field. Familiarity with property management systems (PMS) like Opera or Maestro, as well as proficiency in Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving skills help you manage staff, resolve guest concerns, and maintain smooth front desk operations. These skills ensure efficient service delivery, guest satisfaction, and effective team coordination in a fast-paced environment.

What is the difference between Front Desk Supervisor vs Front Desk Agent?

AspectFront Desk SupervisorFront Desk Agent
ResponsibilitiesOversees front desk operations, supervises staff, handles escalationsPerforms check-ins, assists guests, manages reservations
CredentialsHigh school diploma; experience in hospitality; leadership skillsHigh school diploma; customer service experience
Work EnvironmentHotel front desk, supervisory settingHotel front desk, customer service role
Common UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry

The main difference is that a Front Desk Supervisor manages and oversees the front desk team and operations, while a Front Desk Agent primarily handles guest check-ins, reservations, and customer service. The supervisor role involves leadership and coordination, whereas the agent role focuses on direct guest interaction.

How to become a front desk supervisor?

To become a front desk supervisor, candidates typically need previous experience in customer service or hospitality roles, along with strong communication and organizational skills. A high school diploma or equivalent is usually required, and some employers prefer candidates with post-secondary education or certifications in hospitality or management. Gaining experience in front desk or reception duties and demonstrating leadership abilities can help advance to a supervisory position.
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Front Desk Supervisor jobs near you
Infographic showing various Front Desk Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,997 per year, or $19.2 per hour.

Front Desk Supervisor

Baltimore, MD • On-site

Gulph Creek Hotels
Hospitality Services • 501 - 1,000 employees
Learn more about Gulph Creek Hotelsexternal

$17 - $21.75/hr

Other

Re-posted 5 days ago

Job description

Front Desk Supervisor

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at the Residence Inn by Marriott Baltimore White Marsh!

The Front Desk Supervisor is primarily responsible for the success of the Front Desk Operations, for ensuring that guest satisfaction and quality standards are met and for managing all areas within the Front Desk, Guest Services, Reservations and PBX according to brand standards. The Front Desk Supervisor is also charged with displaying exemplary performance for staff to follow.

Seeking an individual with Leadership and supervisor experience.

Essential Duties And Responsibilities

Guest Service

  • Maintains guest service as the driving philosophy of the operation
  • Personally demonstrates a commitment to guest service in responding promptly to guests' needs
  • Committed to making every guest is satisfied
  • Meets or exceeds guest satisfaction measures
  • Ensures hotel standards and services contribute to the delivery of consistent guest service
  • Implements and demonstrates the Gulph Creek Hotels pillars on a daily basis.

Front Desk Operations

  • Lead by example by responding to guest requests and concerns in a way that ensures customer satisfaction and repeat business
  • Complete thorough research to resolve customer complaints in the most effective and efficient manner possible
  • Use previous experience, good judgment, and the Gulph Creek Pillars to guide your decision making. Be prepared to revise your approach as new information is discovered
  • Meets or exceeds guest satisfaction measures
  • Exceptional Service skills and standards
  • Direct daily activities at the Front Desk, Guest Services, Night Audit, PBX and Reservations
  • Schedule according to the needs of the operation, ensuring proper coverage primary PM Shift
  • Handles collection efforts of all in-house balances and notifies management of potential liabilities
  • Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
  • Serve as Manager-on-Duty
  • Comply with all standards and regulations to encourage safe and efficient hotel operations
  • Attend regular stand-up and staff meetings
  • Establish and maintain professional demeanor and standards of performance of all Front Office staff
  • Maintain regular attendance in compliance with company policy and be available to work on a regular basis
  • Maintain high standards of personal appearance and grooming in accordance with company policy
  • Approach all encounters with guests and employees in a friendly, service-oriented manner
  • Remain calm and alert in emergency situations, ensuring guest and team safety
  • Assist with covering shifts to ensure proper coverage, if needed
  • Must be able to work weekends and holidays
  • Flexible work schedule & primary schedule 8am-4pm and 4pm-12am
Gulph Creek Hotels logo

About Gulph Creek Hotels

Sourced by ZipRecruiter

For over 20 years, Gulph Creek Hotels has provided the highest quality in hotel management for hotel owners and outstanding service for guests. We provide operations, marketing, financial expertise and guidance for hospitality properties. Our portfolio extends the range of service and amenities in our capabilities to develop and manage successful properties. What do we believe? Our commitment is to the individual at every level. We create amazing experiences for our guests. We instill our standards and values in our team members. We shape the culture at the hotels we manage. And we provide leadership and customization to our partners as the premier hotel management company.

Industry

Hospitality services

Company size

501 - 1,000 Employees

Headquarters location

Wayne, PA, US

Year founded

1995

Social media

Facebook

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