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Assistant Front Desk Supervisor Jobs (NOW HIRING)

DHS Brand

Front Desk Supervisor

Washington, DC · On-site

$19.25 - $25/hr

Front Desk Supervisor Donohoe Hospitality Services, a prominent leader in the hospitality industry ... Ensure that all hotel policies and procedures are followed. * Assist FOM in the training of ...

Pearl Real Estate

Front Desk Supervisor

Houston, TX · On-site

$17 - $18/hr

The Westin Houston Medical Center Front Desk Supervisor Full-Time Pay Rate: $17.00 to $18.00 per ... Proven experience in a supervisory or assistant management role in a hotel front office setting.

Columbia Sussex

Front Desk Supervisor

Cincinnati, OH · On-site

$18 - $21/hr

Front Desk Supervisor Location: Cincinnati, OH, 45202 We are seeking a Front Desk Supervisor to ... Maintain a clean and organized front desk area * Assist with scheduling and payroll for front desk ...

Crestview Management, LLC

Front Desk Supervisor

Cincinnati, OH · On-site

$16.25 - $21/hr

Front Desk Supervisor Location: Cincinnati, OH, 45202 We are seeking a Front Desk Supervisor to ... Maintain a clean and organized front desk area * Assist with scheduling and payroll for front desk ...

Graves Hospitality

Front Desk Supervisor

Minneapolis, MN · On-site

$21/hr

Ensure proper credit policies are followed. Assist guests with services and requests. Job Requirements: Must have at least 2 years of hotel front desk experience. Front desk supervisory experience ...

Aloft Beachwood

Front Desk Supervisor

Beachwood, OH

$17/hr

Front Desk Supervisor Beachwood, OH Aloft Beachwood is currently seeking a full-time Front Desk ... Supervise and assist staff with basic front desk and guest service functions * Complete necessary ...

Choice Hotels

Front Desk Supervisor

Atlanta, GA · On-site

$16.25 - $21.25/hr

Front Desk Supervisor Department: Front Office Reports To: Front Office Manager / Hotel Manager Job ... Assist in creating staff schedules to ensure adequate coverage. • Uphold company policies ...

Columbia Sussex

Front Desk Supervisor

Anchorage, AK · On-site

$17.50 - $22.50/hr

Front Desk Supervisor Location: Marriott Anchorage Downtown The Front Desk Supervisor is ... Handle guest complaints and resolve issues in a timely manner * Assist with check-in and check-out ...

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Assistant Front Desk Supervisor information

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How much do assistant front desk supervisor jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for assistant front desk supervisor in the United States is $19.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.15 per hour, depending on experience, location, and employer.

What does an Assistant Front Desk Supervisor do?

An Assistant Front Desk Supervisor supports the Front Desk Supervisor in overseeing front desk operations at hotels, resorts, or other hospitality establishments. They help manage front desk staff, ensure excellent customer service, handle guest check-ins and check-outs, and address guest concerns or special requests. Additionally, they may be responsible for scheduling shifts, training new employees, and assisting with administrative tasks. Their role is crucial in maintaining a smooth and welcoming front desk experience for all guests.

How much does a front desk supervisor make?

The average salary for a front desk supervisor in Florida is approximately $35,000 to $45,000 per year, depending on experience, location, and the type of establishment. Salaries can vary based on the size of the hotel or organization and may include benefits such as health insurance and paid time off.

What are some common challenges faced by an Assistant Front Desk Supervisor, and how can they be managed effectively?

Assistant Front Desk Supervisors often encounter challenges such as handling high guest volumes during peak check-in/check-out times, managing guest complaints promptly, and ensuring smooth communication between front desk staff and other departments. Effective management involves strong organizational skills, maintaining a calm demeanor under pressure, and fostering a team-oriented atmosphere. Utilizing technology for task management and regularly training staff on customer service best practices can also help address these challenges and ensure a positive guest experience.

What are the key skills and qualifications needed to thrive as an Assistant Front Desk Supervisor, and why are they important?

To thrive as an Assistant Front Desk Supervisor, you need excellent organizational abilities, customer service experience, and a background in hospitality or a related field. Familiarity with property management systems (PMS), reservation software, and sometimes certifications in hospitality management are commonly required. Strong interpersonal skills, problem-solving abilities, and effective communication help you manage staff and resolve guest concerns efficiently. These competencies ensure smooth front desk operations, enhance guest satisfaction, and support overall team performance in a hospitality environment.

What is afom in a hotel?

In a hotel context, AFOM stands for Accommodation Front Office Management, which involves overseeing guest services, reservations, check-in and check-out processes, and front desk operations. An Assistant Front Desk Supervisor may assist with these tasks, ensuring smooth guest experiences and efficient front desk functions.

What is the difference between Assistant Front Desk Supervisor vs Front Desk Supervisor?

AspectAssistant Front Desk SupervisorFront Desk Supervisor
CredentialsHigh school diploma; hospitality or customer service experienceHigh school diploma; hospitality or customer service experience
Work EnvironmentAssists with daily front desk operations in hotels, resorts, or similar settingsOversees front desk staff and operations in hotels or hospitality venues
ResponsibilitiesSupports supervisor, handles guest inquiries, manages check-ins/outsManages staff, ensures smooth front desk operations, handles escalations

The Assistant Front Desk Supervisor supports the Front Desk Supervisor by assisting with daily operations and guest interactions. The Front Desk Supervisor has broader responsibilities, including managing staff and ensuring overall service quality. Both roles require similar credentials and work in hospitality environments, but the supervisor holds a higher level of oversight and decision-making authority.

What does a front desk supervisor do?

A front desk supervisor oversees the front desk operations in a hospitality or office setting, managing staff, ensuring excellent customer service, and handling guest or client inquiries. They often coordinate check-ins, resolve issues, and ensure smooth daily operations, requiring strong communication and organizational skills.

How much do Marriott front desk supervisors make?

Marriott front desk supervisors typically earn an average salary of around $35,000 to $45,000 per year, depending on location and experience. They often work in a hospitality environment requiring customer service skills and may receive additional benefits such as hotel discounts and health insurance.
What cities are hiring for Assistant Front Desk Supervisor jobs? Cities with the most Assistant Front Desk Supervisor job openings:
What states have the most Assistant Front Desk Supervisor jobs? States with the most job openings for Assistant Front Desk Supervisor jobs include:
Assistant Front Desk Supervisor jobs near you
Infographic showing various Assistant Front Desk Supervisor job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,289 per year, or $19.4 per hour.

Front Desk Supervisor

DHS Brand

Washington, DC • On-site

$19.25 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Front Desk Supervisor

Donohoe Hospitality Services, a prominent leader in the hospitality industry, is seeking a dynamic Front Desk Supervisor at one of our DC/Virginia Metro area hotels. This role offers an exciting opportunity to join a company renowned for its commitment to exceptional guest experiences and operational excellence. We are looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply.

The Front Desk Supervisor is responsible for leading daily front office operations, ensuring seamless guest check-in and check-out, maintaining service excellence standards, coordinating with housekeeping and other departments, and mentoring front desk associates to deliver an exceptional guest experience aligned with brand standards.

Essential Functions:

  • Supervise Front Desk operations.
  • Maintain the highest levels of productivity, employee morale, and guest service.
  • Ensure that all hotel policies and procedures are followed.
  • Assist FOM in the training of employees, including but not limited to guest services, brand standards, hotel policies and procedures, and all POS systems.
  • Check guests in and out of the hotel in accordance with hotel and/or brand standards.
  • Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.
  • Handle the hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
  • Take, modify, and cancel guestroom reservations.
  • Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guests' special requests.
  • Perform cashier duties. Post phone charges and other miscellaneous charges to guest accounts.
  • Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
  • Maintain the cleanliness of the Front Office area.
  • Take, modify, and cancel guestroom reservations.
  • Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel, and/or staff.

Additional Responsibilities:

  • The hotel operates 24 hours a day, 7 days a week. Department schedules must accommodate fluctuating business demands, and employees may be asked to work shifts other than those they prefer or normally work.
  • Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Education and Experience:

  • Previous hotel front desk experience.

Skills and Abilities:

  • Ability to stand for a long period of time.
  • Ability to work in a fast-paced environment.
  • Ability to maintain control and composure in difficult situations and exhibit good judgment.
  • Good communication and interpersonal skills.

Benefits and Perks:

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, which lets you receive your earnings the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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