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Front Desk Supervisor Jobs (NOW HIRING)

Comfort Inn Atlanta Downtown

Front Desk Supervisor

Atlanta, GA · On-site

$14.75 - $19/hr

Front Desk Supervisor Department: Front Office Reports To: Front Office Manager / Hotel Manager Job Type: Full-Time Location: Comfort Inn Atlanta Job Summary: The Front Desk Supervisor oversees the ...

SHAMIN HOTELS MASTER

FRONT DESK SUPERVISOR

Smithfield, VA · On-site

$18 - $20/hr

Front Desk Supervisor Company: Shamin Hotels Reports To: Front Office Manager, AGM, and General Manager Department: Operations Employment Type: Full-Time Job Summary: The Front Desk Supervisor is ...

Hilton

Front Desk Supervisor

Lincolndale, NY

$17.50 - $22.50/hr

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. What will I ...

Columbia Sussex

Front Desk Supervisor

Phoenix, AZ · On-site

$16 - $20.75/hr

Front Desk Supervisor Location: Phoenix, AZ, 85008 Job Overview We are seeking a dedicated and proactive Front Desk Supervisor to lead our front desk team in Phoenix, AZ. The ideal candidate will be ...

Columbia Sussex

Front Desk Supervisor

Anchorage, AK · On-site

$17.50 - $22.50/hr

Front Desk Supervisor Location: Marriott Anchorage Downtown The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk ...

voagny

Front Desk Supervisor

New York, NY

$18.50 - $24/hr

Front Desk Supervisor The Front Desk Supervisor coordinates the operation of the program during the assigned shift. New Hope Shelter is a program that provides comprehensive services and safe ...

Elite Sports Clubs

Front Desk Supervisor

Milwaukee, WI

$16.75 - $21.75/hr

Front Desk Supervisor Join our team if you love creating memorable experiences and being part of a vibrant community! At Elite Sports Clubs, we bring people together through fitness, sports, and fun ...

voagny

Front Desk Supervisor

New York, NY

$18.50 - $24/hr

Front Desk Supervisor The Front Desk Supervisor coordinates the operation of the program during the assigned shift. New Hope Shelter is a program that provides comprehensive services and safe ...

Spearfish Canyon Lodge

Front Desk Supervisor

Lead, SD

$20 - $25/hr

Essential Functions as Front Desk Supervisor: Maintain professional, calm, and organized appearance and demeanor reflective of the business image. Maintain a friendly, inviting, and approachable ...

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Front Desk Supervisor information

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$10

$19

$29

How much do front desk supervisor jobs pay per hour?

As of May 30, 2026, the average hourly pay for front desk supervisor in the United States is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Front Desk Supervisor, and why are they important?

To thrive as a Front Desk Supervisor, you need strong customer service skills, organizational abilities, and experience in hospitality management, often supported by a diploma or degree in hospitality or related field. Familiarity with property management systems (PMS) like Opera or Maestro, as well as proficiency in Microsoft Office, is typically required. Exceptional communication, leadership, and problem-solving skills help you manage staff, resolve guest concerns, and maintain smooth front desk operations. These skills ensure efficient service delivery, guest satisfaction, and effective team coordination in a fast-paced environment.

What are some common challenges faced by Front Desk Supervisors, and how can they be addressed?

Front Desk Supervisors often encounter challenges such as managing high guest volumes during peak hours, resolving conflicts among team members, and handling difficult guest situations. To address these, strong organizational skills, effective communication, and a calm demeanor are essential. Providing regular training, fostering an open and supportive team environment, and staying adaptable to rapidly changing situations can help supervisors lead their team successfully and maintain high guest satisfaction.

What does a Front Desk Supervisor do?

A Front Desk Supervisor oversees the daily operations of a front desk, typically in hotels, resorts, or office buildings. They manage front desk staff, ensure excellent guest or client service, handle customer complaints, and coordinate check-ins and check-outs. Additionally, they may be responsible for training new employees, monitoring reservations, and maintaining a professional and welcoming environment in the reception area.

What is the difference between Front Desk Supervisor vs Front Desk Agent?

AspectFront Desk SupervisorFront Desk Agent
ResponsibilitiesOversees front desk operations, supervises staff, handles escalationsPerforms check-ins, assists guests, manages reservations
CredentialsHigh school diploma; experience in hospitality; leadership skillsHigh school diploma; customer service experience
Work EnvironmentHotel front desk, supervisory settingHotel front desk, customer service role
Common UsageHotels, resorts, hospitality industryHotels, motels, hospitality industry

The main difference is that a Front Desk Supervisor manages and oversees the front desk team and operations, while a Front Desk Agent primarily handles guest check-ins, reservations, and customer service. The supervisor role involves leadership and coordination, whereas the agent role focuses on direct guest interaction.

More about Front Desk Supervisor jobs
What cities are hiring for Front Desk Supervisor jobs? Cities with the most Front Desk Supervisor job openings:
What are the most commonly searched types of Front Desk Supervisor jobs? The most popular types of Front Desk Supervisor jobs are:
Who are the top companies hiring for Front Desk Supervisor jobs? The top employers for Front Desk Supervisor jobs are:
What states have the most Front Desk Supervisor jobs? States with the most job openings for Front Desk Supervisor jobs include:
What job categories do people searching Front Desk Supervisor jobs look for? The top searched job categories for Front Desk Supervisor jobs are:
Front Desk Supervisor jobs near you
Infographic showing various Front Desk Supervisor job openings in the United States as of May 2026, with employment types broken down into 48% Full Time, 50% Part Time, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $39,997 per year, or $19.2 per hour.
Front Desk Supervisor

Front Desk Supervisor

EASTERN SPORTS MANAGEMENT

Hampton, VA • On-site

$16/hr

Part-time

Posted 24 days ago

Eastern Sports Management rating

4.1

Company rating: 4.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

204th of 208 rated facilities management

Job description

Description
The Hampton Virginia Aquaplex is currently accepting applications for Front Desk Supervisor. The Front Desk Supervisor is the leader of the Front Desk Staff. The Front Desk Staff is the first point of contact for guests and is expected to provide excellent guest service. The Front Desk Supervisor needs to be prepared to answer more complex guest questions regarding services and/or activities available at the property. The Front Desk Supervisor will also coordinate tours of the property.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Greet guests and provide information about services and activities at the property
  • Provide courteous and friendly service to all guests
  • Resolve guest complaints with or without the assistance of management personnel
  • Complete registration process for services/activities offered at the property
  • Process payments in accordance with property standard procedures
  • Maintain a cash drawer in accordance with property standard procedures
  • Complete shift reports in accordance with property standard procedures
  • Complete and file applicable waivers for participation in activities
  • Operate and teach others the use of front desk technology (e.g. multi-line phone systems, barcode scanners, webcams, windows-based workstations, etc.)
  • Schedule front desk staff to ensure adequate coverage based on forecasted guest levels
  • Train newly hired front desk staff
  • Conduct periodic training on new procedures and policies
  • Perform other duties and responsibilities as needed, required, or assigned by supervisory personnel (first line supervisor, department head, Manager on Duty, etc.) and/or the General Manager

Requirements
  • Maintain strict confidentiality regarding guest information
  • Display strong verbal communication skills
  • Display professionalism in appearance and interaction with guests
  • Detail oriented and possess outstanding organizational skills
  • Ability to remain calm and focused in a high-volume, fast-paced environment
  • Ability to work in difficult and stressful environments
  • Ability to prioritize and perform multiple tasks simultaneously
  • Ability to remain calm and professional in emergency situations
  • Availability to work evenings, weekends, and holidays if necessary

QUALIFICATIONS
Education and/or Experience: Six (6) months front desk experience is required. Prior supervisory experience is preferred.
Language Skills: Ability to communicate services and activities offered in English. Other language skills are desirable.
Mathematical Skills: Calculate job-related numerical problems with or without technology (computer programs, calculators, etc.)
Computer Skills: Use of a windows-based workstation and peripheral equipment (cameras, barcode scanners, scanners, printers, etc.) is required.
Physical Demands:
Standing: Constantly (>66%)
Sitting: Frequently (33-66%)
Walking/Running: Occasionally (<33%)
Bending/stooping: Occasionally (<33%)
Reaching/twisting: Occasionally (<33%)
Lifting/pushing/pulling: Occasionally (up to 25 lbs) (<33%)
Hearing: Constantly (>66%)
Talking/shouting: Constantly (>66%)
Seeing: Constantly (>66%)
Work Environment:
The Front Desk Supervisor is normally indoors in a temperature and humidity-controlled environment. The noise level in the work environment is usually loud.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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