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Apartment Complex Front Desk Jobs in Raleigh, NC

Driftwood Hospitality Management

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest ... Assists other Front Desk Personnel when need. * Perform any related duties as requested by ...

Driftwood Hospitality Management

Front Desk Agent

Durham, NC · On-site

$13.50 - $17/hr

Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest ... Assists other Front Desk Personnel when need. * Perform any related duties as requested by ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC

$15 - $16/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to ...

Stratton Amenities

Front Desk Concierge

Raleigh, NC · On-site

$15 - $19.50/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

Responsibilities include: -Monitoring incoming issues that are resolved by the front line Help Desk ... complex issues that include replicating, isolating and identifying a root cause while providing ...

Extra Space

Assistant Store Manager

Raleigh, NC · On-site

$15.25 - $16.25/hr

... Front Desk Agent, Leasing Agent, Rental Agent (i.e.car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales ...

Extra Space

Assistant Store Manager

Durham, NC · On-site

$15 - $16/hr

... Front Desk Agent, Leasing Agent, Rental Agent (i.e.car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales ...

Stratton Amenities

Lead Concierge

Raleigh, NC · On-site

$20/hr

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to ...

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All JobsApartment Complex Front Desk JobsApartment Complex Front Desk Jobs in Raleigh, NC

Apartment Complex Front Desk information

See Raleigh, NC salary details

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How much do apartment complex front desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for apartment complex front desk in Raleigh, NC is $15.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.83 per hour, depending on experience, location, and employer.

What are the main responsibilities of an apartment complex front desk staff member?

An Apartment Complex Front Desk staff member is responsible for greeting residents and visitors, answering questions, managing mail and package deliveries, and assisting with maintenance requests. They often handle phone calls, coordinate with property management, and help enforce building security policies. Their role is essential in providing excellent customer service and ensuring the smooth operation of the apartment complex's daily activities.

What are the key skills and qualifications needed to thrive as an apartment complex front desk attendant, and why are they important?

To excel as an Apartment Complex Front Desk attendant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with property management software, telephone systems, and security protocols is typically required. Outstanding customer service, problem-solving abilities, and effective communication set top performers apart in this role. These skills ensure efficient operations, resident satisfaction, and a safe, welcoming environment within the apartment complex.

What are some common challenges faced by front desk staff at an apartment complex, and how can they be managed?

Front desk staff at apartment complexes often encounter challenges such as handling resident complaints, managing high visitor traffic, and juggling multiple tasks simultaneously. Effective communication skills, strong organizational habits, and a calm demeanor are essential for resolving issues efficiently and maintaining a welcoming environment. Many front desk roles also rely on teamwork, working closely with property managers, maintenance staff, and security to ensure smooth daily operations. Training and support from management can further help staff navigate these challenges and provide excellent service to residents.

What is the difference between Apartment Complex Front Desk vs Leasing Agent?

AspectApartment Complex Front DeskLeasing Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, real estate license often preferred
Work EnvironmentFront desk, lobby, reception areaOffice, leasing office, property tours
Employer & IndustryProperty management companies, apartment complexesReal estate agencies, property management firms
Common Search & ComparisonYesYes

The Apartment Complex Front Desk primarily handles guest reception, inquiries, and administrative tasks at the building lobby, focusing on resident services. In contrast, a Leasing Agent actively promotes and manages lease agreements, conducts property tours, and seeks new tenants. While both roles require customer service skills and work within property management environments, the Front Desk role is more administrative, whereas the Leasing Agent is sales-oriented.

What are popular job titles related to Apartment Complex Front Desk jobs in Raleigh, NC? For Apartment Complex Front Desk jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Apartment Complex Front Desk jobs in Raleigh, NC look for? The top searched job categories for Apartment Complex Front Desk jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Apartment Complex Front Desk jobs? Cities near Raleigh, NC with the most Apartment Complex Front Desk job openings:
Apartment Complex Front Desk jobs near you
Infographic showing various Apartment Complex Front Desk job openings in Raleigh, NC as of August 2026, with employment types broken down into 50% Full Time, 42% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $31,674 per year, or $15.2 per hour.

Front Desk Supervisor

Driftwood Hospitality Management

Durham, NC • On-site

$16.25 - $21/hr

Full-time

Medical, Life, Retirement, PTO

Posted 11 days ago

Driftwood Hospitality Management rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Provides guidance and leadership as the Front Desk Supervisor ensuring consistent quality customer service is delivered..
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
  • Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement.
  • Greets guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.
  • Promptly complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, and coupons as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowance. Requires standing and continual mobility throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make changes and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using a positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and the other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
  • Manage Third Party Internet billing and arrivals. Prepare group arrivals. Prepare pre-arrival packets as requested/required. Anticipate flow of arrivals and take necessary steps to ensure smooth check in/out.
  • Train new agents in daily duties including cash handling procedures, use of CRM Toolbox, organization of hotel. Ensure compliance with all brand standards. Coordinate and track successful completion of training on PMS system.
  • Monitor and track time and attendance of associates. Reinforce attendance policy with staff; recommend progressive discipline procedures associates who are not in compliance with standard.
  • Take actions to ensure high Associate Satisfaction scores as measured by the Associate Opinion Survey. Work with other supervisory and management staff to address all areas to ensure consistent quality work environment.
  • Be familiar and able to perform duties on all shifts, including Night Audit and PBX.
  • Manager on Duty (MOD) in absence of Front Office Manager
  • Turns in all lost and found items and all guest room keys.
  • Adheres to all company policies and procedures.
  • Follows safety and security procedures and rules.
  • Knows department fire prevention and emergency procedures.
  • Utilizes protective equipment.
  • Reports unsafe conditions to management.
  • Reports accidents, injuries, near-misses, property damage or loss to management.
  • Provides for a safe work environment by following all safety and security procedures and rules.
  • All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
  • Assists other Front Desk Personnel when need.
  • Perform any related duties as requested by management.

KNOWLEDGE, SKILLS & ABILITIES
  • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
  • Two years combined prior front desk and supervisor experience.
  • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
  • Ability to read, listens, and communicates effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

PHYSICAL DEMANDS
  • Ability to stand and move throughout front office and continuously performs essential job functions.
  • Standing 95% of shift
  • Lifting up to 25 pounds maximum.
  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

Benefits
  • 401(k)
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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