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Front Desk Hotels Jobs in Raleigh, NC (NOW HIRING)

HYATT Hotels

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...

Courtyard by Marriott

Hotel Front Desk

Chapel Hill, NC · On-site

$15/hr

Front Office Manager Job purpose To consistently and professionally perform all front desk duties ... Although the pandemic challenged Atma Hotels over the last year, putting people first remains our ...

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC · On-site

$12 - $14/hr

Hotel Front Desk Agent We are searching for an enthusiastic, service-focused hotel front desk agent ... Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of ...

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC

$14/hr

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest ... Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of ...

21c Museum Hotels

Front Desk Agent

Durham, NC

$13.75 - $17.50/hr

We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Reports To: Front Desk Supervisor ...

21c Museum Hotel Durham

Front Desk Agent

Durham, NC · On-site

$13 - $16.25/hr

Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of ... Responds to telephone and in-person inquiries regarding reservations, hotel information and guest ...

21c Museum Hotels

Front Desk Agent

Durham, NC · On-site

$60K - $65K/yr

Provide information about local attractions, transportation, hotel/office services * Maintain records, complete logs/reports, ensure front desk area is well kept and presentable * Coordinate with ...

HYATT Hotels

Front Desk Clerk

Raleigh, NC · On-site

$13.50 - $16.75/hr

Front Desk Clerk Or Guest Services Clerk As a Front Desk Clerk or Guest Services Clerk at Concord ... Stay knowledgeable about the hotel brand, travel programs, and special offers * Communicate guest ...

Concord Hospitality

Front Desk Agent

Raleigh, NC · On-site

$16/hr

Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being ...

Shri Hotels

Hotel Front Desk Clerk

Smithfield, NC · On-site

$11.25 - $13.75/hr

Description We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints ...

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Front Desk Hotels information

See Raleigh, NC salary details

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How much do front desk hotels jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for front desk hotels in Raleigh, NC is $15.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $16.83 per hour, depending on experience, location, and employer.

What is a front desk hotel staff member responsible for?

Front desk hotel staff are responsible for greeting guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. They serve as the primary point of contact for guests during their stay, ensuring a positive experience. Additionally, they handle administrative tasks such as processing payments, coordinating with housekeeping, and providing information about hotel amenities and local attractions.

What are the biggest challenges front desk hotel staff typically face during busy seasons, and how can they effectively manage them?

During peak travel seasons, Front Desk Hotel staff often encounter high guest volumes, frequent check-ins and check-outs, and occasional overbookings. Managing these challenges requires excellent organizational skills, the ability to stay calm under pressure, and effective communication with guests and other hotel departments. Being proactive with problem-solving and using hotel management software efficiently can help streamline operations and ensure guest satisfaction even during the busiest times.

What are the key skills and qualifications needed to thrive as a front desk hotel clerk, and why are they important?

To thrive as a Front Desk Hotel Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with hospitality experience often preferred. Familiarity with property management systems (PMS), reservation software, and basic office equipment is typically required. Exceptional customer service, problem-solving abilities, and clear verbal communication distinguish top performers in this role. These skills and qualities are vital for ensuring guest satisfaction, smooth operations, and a positive first impression of the hotel.

What is the difference between Front Desk Hotels vs Receptionist?

AspectFront Desk HotelsReceptionist
CredentialsHigh school diploma, hospitality trainingHigh school diploma, customer service skills
Work EnvironmentHotels, hospitality industryOffices, various industries
Employer & Industry UsageHotels, resorts, hospitality businessesCorporate offices, clinics, hotels
Common Search & ComparisonYesYes

Front Desk Hotels specifically refers to hotel reception staff responsible for guest check-in, reservations, and customer service within the hospitality industry. Receptionist is a broader role found across multiple industries, including healthcare, corporate, and hospitality, with similar duties but less industry-specific focus. While both roles involve customer interaction and administrative tasks, Front Desk Hotels positions are tailored to the hotel environment, requiring hospitality-specific skills and knowledge.

How to work in front desk hotels?

To work as a front desk hotel employee, candidates typically need good communication and customer service skills, along with basic computer proficiency. A high school diploma or equivalent is usually required, and some positions may require previous experience or relevant certifications. The role involves handling guest check-ins and check-outs, managing reservations, and addressing guest inquiries in a fast-paced environment.

Is front desk hotel staff a hard job?

Front desk hotel staff roles can be demanding as they require strong customer service skills, multitasking, and handling guest inquiries or complaints. The job often involves working flexible hours, including nights, weekends, and holidays, and requires the ability to stay calm under pressure. Physical stamina and basic computer skills are also important for managing reservations and check-ins.

What does a front desk hotel worker do?

A front desk hotel worker, often called a front desk clerk or receptionist, is responsible for checking guests in and out, managing reservations, providing information about the hotel and local area, and handling guest inquiries or complaints. They typically use hotel management software and need good communication and customer service skills. The role often requires working flexible hours, including nights and weekends.

What front desk jobs pay the most?

Senior front desk roles such as hotel managers or front office managers typically offer the highest pay within front desk jobs, often earning higher salaries due to increased responsibilities and experience requirements. These positions may require management skills, industry certifications, and extensive customer service experience. Compensation varies by location and hotel size but generally exceeds entry-level front desk clerk wages.

What are popular job titles related to Front Desk Hotels jobs in Raleigh, NC?

For Front Desk Hotels jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Front Desk Hotels jobs in Raleigh, NC look for?

The top searched job categories for Front Desk Hotels jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Front Desk Hotels jobs?

Cities near Raleigh, NC with the most Front Desk Hotels job openings:

Front Desk Hotels jobs near you
Infographic showing various Front Desk Hotels job openings in Raleigh, NC as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,674 per year, or $15.2 per hour.

Front Desk Agent

HYATT Hotels

Raleigh, NC • On-site

$16/hr

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Hyatt Hotels rating

7.1

Company rating: 7.1 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

23rd of 108 rated hotels

Job description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by:

  • Assisting guests efficiently, courteously and professionally at all times.
  • Maintaining a high level of service and hospitality.
  • Promptly and effectively dealing with guest concerns or issues and see all are met to satisfaction in timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
  • Be a great communicator to various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.

Starting wage: $16/hour

MUST have open availability, including mornings, evenings, weekends and holidays, as our hotel operates 24 hours a day, 7 days a week, 365 days a year.

We are also looking to cross-train our front desk staff to work in the small lobby bar during evening shifts as needed. Candidates must be at least 21 years old and willing to cross-train at the bar. No experience necessary. Pay will remain at the starting hourly rate, with the opportunity to earn additional tips.

Education and Experience: Previous hotel experience preferred but not required.

Physical Requirements: Prolonged periods standing at the front desk, up to 8 hours at a time.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only): We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Hyatt Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hyatt logo

About Hyatt

Sourced by ZipRecruiter

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues. As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1957

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