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2Nd Shift Chat Agent Jobs in Raleigh, NC (NOW HIRING)

Schedule: 40 hours/week - 2nd shift. 3:00pm - 11:30pm Please note: training will be done on 1st ... AI agent role is to help speed up your hiring process by answering questions, confirming basic ...

Utility Worker

Raleigh, NC · On-site

$15.45/hr

California CPRA Authorized Agent Designation Form Responsibilities MV Transportation is hiring a second shift Utility/Bus Cleaners . In this role, you will provide sanitation services for our fleet ...

Night Shift

Raleigh, NC · On-site

$12/hr

So what does a member of our Crew Team get to do?? • Chat with customers and help them download ... second language after 90 days • McDPerks discount programs for brands like Target, Amazon ...

Night Shift

Knightdale, NC · On-site

$12/hr

So what does a member of our Crew Team get to do?? • Chat with customers and help them download ... second language after 90 days • McDPerks discount programs for brands like Target, Amazon ...

... email/chat within agreed SLA. (25%) * Adhere to quality standards (voice and accent, tech ... shift/escalation processes to escalate complex problems to appropriate support specialists or 2nd ...

Production Operator

Moncure, NC · On-site

$23.92/hr

PRODUCTION OPERATOR 2nd shift(2:00 pm to 10:00 pm) LOCATION: Moncure/Pittsboro, North Carolina ... Chat with Max For assistance with searching through our current job openings or for more ...

PRODUCTION OPERATOR 2nd shift(2:00 pm to 10:00 pm) LOCATION: Moncure/Pittsboro, North Carolina ... Chat with Max For assistance with searching through our current job openings or for more ...

Sunday crew

Zebulon, NC · On-site

$12/hr

So what does a member of our Crew Team get to do?? • Chat with customers and help them download ... second language after 90 days • McDPerks discount programs for brands like Target, Amazon ...

Sunday crew

Knightdale, NC · On-site

$12/hr

So what does a member of our Crew Team get to do?? • Chat with customers and help them download ... second language after 90 days • McDPerks discount programs for brands like Target, Amazon ...

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2Nd Shift Chat Agent information

See Raleigh, NC salary details

$5

$16

$24

How much do 2nd shift chat agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for 2nd shift chat agent in Raleigh, NC is $16.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the 2nd shift chat agent position, and why are they important?

To thrive as a 2Nd Shift Chat Agent, you need strong written communication skills, proficiency in multitasking, and familiarity with customer service principles, typically supported by a high school diploma or equivalent. Experience with chat platforms, CRM systems, and ticketing software is often required, and some employers may value relevant customer service certifications. Attention to detail, patience, and problem-solving abilities are key soft skills that help agents excel in resolving customer inquiries efficiently. These skills are vital for maintaining high customer satisfaction and effective support, especially during later shifts when independent judgment and reliability are essential.

What is a 2nd shift chat agent?

A 2nd Shift Chat Agent is responsible for assisting customers through online chat support during the second shift, typically in the afternoon and evening hours. Their duties include answering inquiries, resolving issues, and providing product or service information in a timely and professional manner. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently.

What are the typical daily responsibilities of a 2nd shift chat agent?

As a 2Nd Shift Chat Agent, your main responsibilities include assisting customers via chat, troubleshooting issues, answering questions about products or services, and logging interactions in company systems. You may handle multiple conversations at once while adhering to quality and response time standards set by your employer. Since this role is during second shift hours, you might also address escalated issues that occur after standard business hours, requiring both initiative and independence. Additionally, you’ll likely collaborate virtually with team members and supervisors to ensure smooth handoffs and updates on ongoing customer cases.

What are the most commonly searched types of Chat Agent jobs in Raleigh, NC? The most popular types of Chat Agent jobs in Raleigh, NC are:
What are popular job titles related to 2Nd Shift Chat Agent jobs in Raleigh, NC? For 2Nd Shift Chat Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching 2Nd Shift Chat Agent jobs in Raleigh, NC look for? The top searched job categories for 2Nd Shift Chat Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for 2Nd Shift Chat Agent jobs? Cities near Raleigh, NC with the most 2Nd Shift Chat Agent job openings:

CORE LAB GENERALIST - Med Tech or MT or Medical Laboratory Scientist or MLS or Medical Laboratory Te

KA Recruiting Inc.

Durham, NC • On-site

Full-time

Re-posted 27 days ago


Job description

This world-class, Level I Trauma, 300-bed hospital is looking for a MT/MLS or MLT to work the 2nd shift (Monday-Friday: 3:00pm-11:30pm). This is a full-time, permanent, generalist position.

Qualifications

- Associate’s or Bachelor’s degree in Chemical, Physical, Biological or Clinical Laboratory Science

- Generalist experience (Chemistry, Hematology, Urinalysis, Coag)

 

Interested? Apply here, or reach out to Caroline via email (caroline@ka-recruiting.com) or phone (617-746-2746). You can also schedule a time to chat using this link: https://calendly.com/caroline-ka-recruiting. 

REF #CQ1090

Be sure to check out all of our jobs at http://jobs.ka-recruiting.com. We look forward to working with you!