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Virtual Chat Agent Jobs in Raleigh, NC (NOW HIRING)

H&R Block

Block Advisor Tax Advisor

Durham, NC · On-site

Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax ...

H&R Block

Block Advisor Tax Advisor

Raleigh, NC · On-site

Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax ...

H&R Block

Block Advisor Tax Advisor

Cary, NC · On-site

Comfort working with virtual tools - video conferencing and chat * Experience working in a fast ... Preferred Qualifications * CPA or Enrolled Agent certification * Experience completing business tax ...

All JobsVirtual Chat Agent JobsVirtual Chat Agent Jobs in Raleigh, NC

Virtual Chat Agent information

See Raleigh, NC salary details

$5

$16

$24

How much do virtual chat agent jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for virtual chat agent in Raleigh, NC is $16.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.65 per hour, depending on experience, location, and employer.

What Does a Virtual Chat Agent Do?

As a virtual chat agent, you provide customer service via a chat app. You use a computer to communicate with each customer to elicit the information you need, answer their questions, and otherwise assist the customer to help resolve any issues. You typically log the details of each communication or create a ticket that the customer can use to track their inquiry. For some roles, your duties may include providing technical support. If you do not know how to respond to an inquiry, you transfer the customer to a more-senior agent or technician. Some virtual chat agents also have sales responsibilities and help customers complete transactions.

What are Virtual Chat Agents?

Virtual Chat Agents are customer service professionals who interact with customers through online chat platforms to answer questions, resolve issues, and provide information about products or services. They typically work remotely and handle multiple chat conversations simultaneously, offering support via company websites, apps, or social media channels. Virtual Chat Agents use strong communication and problem-solving skills to ensure customers receive timely and accurate assistance, often using scripts and resources provided by their employer.

What job makes 10000 a month without a degree?

A Virtual Chat Agent can potentially earn around $10,000 per month through high-volume client accounts, tips, or performance bonuses, especially in freelance or independent contractor roles. Success often depends on experience, communication skills, and the ability to handle multiple clients efficiently, with some agents working full-time or managing multiple accounts to reach this income level.

How much do online chat agents make?

Online chat agents typically earn between $12 and $20 per hour, depending on experience, employer, and location. Some roles offer additional benefits or performance-based bonuses, and proficiency with chat software and communication skills can influence pay rates.

How do I become a virtual chat agent?

To become a virtual chat agent, you typically need strong communication skills, basic computer literacy, and the ability to handle multiple chats simultaneously. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or familiarity with chat platforms and tools. Training is often provided by the employer to familiarize new agents with company policies and software.

What are the key skills and qualifications needed to thrive as a Virtual Chat Agent, and why are they important?

To thrive as a Virtual Chat Agent, you need excellent written communication, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is typically required. Strong problem-solving abilities, patience, and the ability to multitask help agents deliver outstanding service and resolve issues efficiently. These skills ensure prompt, clear, and helpful customer interactions, which are critical for customer satisfaction and company reputation.

What is the difference between Virtual Chat Agent vs Customer Service Representative?

AspectVirtual Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote, online chat platformsIn-office or remote, phone and in-person interactions
Industry UsageCustomer support via live chat for various industriesCustomer support via phone, email, or in-person for diverse sectors
Search & Comparison IntentFocuses on online chat support rolesBroader customer service roles including phone and face-to-face

The Virtual Chat Agent primarily handles customer inquiries through online chat platforms remotely, focusing on digital communication. In contrast, a Customer Service Representative may work in various settings, including in-person or over the phone, providing broader support. Both roles require similar credentials but differ mainly in communication channels and work environment.

How to make 1000 a week remote?

A virtual chat agent can earn $1,000 a week by working multiple shifts, increasing hourly rates through specialized skills, or handling a high volume of chats. Building experience, improving communication skills, and working for reputable companies with competitive pay can help achieve this income level. Consistent scheduling and efficient use of chat tools are also important factors.

What are some common challenges Virtual Chat Agents face when handling multiple customer inquiries simultaneously?

Virtual Chat Agents often manage several customer conversations at once, which requires strong multitasking and organizational skills. A key challenge is maintaining accuracy and providing timely, personalized responses without sacrificing the quality of customer service. To succeed, agents typically use chat management software and quick-reference resources to ensure they can address inquiries efficiently. Staying calm under pressure and developing effective time management strategies are essential for thriving in this fast-paced environment.
More about Virtual Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Raleigh, NC? The most popular types of Chat Agent jobs in Raleigh, NC are:
What are popular job titles related to Virtual Chat Agent jobs in Raleigh, NC? For Virtual Chat Agent jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Virtual Chat Agent jobs in Raleigh, NC look for? The top searched job categories for Virtual Chat Agent jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Virtual Chat Agent jobs? Cities near Raleigh, NC with the most Virtual Chat Agent job openings:
Virtual Chat Agent jobs near you
Infographic showing various Virtual Chat Agent job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $34,630 per year, or $16.6 per hour.

CCaaS Implementation Engineer, AI.bot focus

Technical Source

Raleigh, NC • Remote

Full-time

Posted 28 days ago

Job description

Job Title: CCaaS AI Deployment Engineer (AI.bot Implementation)
Team: Customer Experience / Virtual Agent – Professional Services
Level: Mid-Level
Openings: 3

About the Company

We are a global leader in unified communications and customer experience solutions. Our platform powers video, voice, chat, and contact center capabilities for organizations of all sizes, helping them connect teams, engage customers, and deliver modern, AI-driven experiences across channels.

Our customer experience and virtual agent products enable organizations to automate and enhance customer interactions through intelligent chat and voice bots integrated into existing contact center and business systems.

Role Summary

We are hiring three Mid-Level Deployment Engineers to focus on hands-on implementation work for smaller mid-market customers. These roles are distinct from senior, enterprise-focused positions and are designed for engineers who execute strongly and are progressing into AI solution delivery, but are not yet at a senior/principal level.

You will configure, deploy, and manage workflows and AI bot configurations for real-world client use cases, such as automating customer service calls and digital support interactions. Ideal candidates have a solid engineering background and hands-on experience with conversational AI / CX tooling (for example, platforms like Cognigy, Cyara, Glean or similar), showing a clear progression from implementation engineering into AI-powered solutions. Prior experience in implementation architecture (high-level design of implementations and integrations) is also a strong fit for this role, provided candidates are comfortable remaining hands-on.

Key Responsibilities

  • Implementation & Configuration

    • Implement and configure AI chat and voice bots for mid-market customers based on defined requirements and solution designs.
    • Set up workflows, routing logic, and interaction flows to support use cases such as:
      • Automating customer service and support calls
      • Handling common inquiries via chat or messaging
      • Integrating with existing systems (CRM, ticketing, knowledge bases, contact center platforms)
    • Configure channels, platform settings, and integrations according to best practices and implementation standards.

  • Workflow & Bot Management

    • Build and maintain bot dialogs, intents, flows, and automation rules using low-code/no-code or configuration-based tools.
    • Tune and optimize workflows and configurations based on testing, analytics, and customer feedback.
    • Implement business rules, escalation paths, and seamless handoff logic to live agents.

  • Technical Delivery

    • Translate solution designs from senior engineers, solution architects, or implementation architects into working configurations.
    • Execute deployment tasks such as:
      • Environment/tenant setup and initial configuration
      • Connecting data sources, APIs, and supporting tools (where required)
      • Configuration-focused troubleshooting and issue resolution
    • Participate in functional and user acceptance testing, and resolve issues related to workflows, routing, and bot behavior.

  • Customer & Cross-Functional Collaboration

    • Work directly with customer stakeholders (often in collaboration with project managers or senior engineers) to validate behavior, gather configuration details, and support deployment and go-live.
    • Partner with Professional Services project managers, sales engineers, and support teams to ensure smooth deployments and clean handoffs to ongoing operations.
    • Document implementation details, configuration decisions, and procedures for future maintenance and enhancements.

Required Qualifications

  • Engineering / Architecture Background

    • Previous experience in an engineering or implementation-focused role (e.g., deployment engineer, implementation engineer, systems engineer, or software engineer involved in solution delivery).
    • Prior experience in implementation architecture (e.g., designing how systems, integrations, and workflows fit together for customer deployments) is a strong plus, as long as candidates are comfortable in a hands-on configuration role.
    • Strong technical problem-solving skills and comfort working with complex, configuration-driven SaaS platforms.

  • Implementation Experience

    • Hands-on experience implementing or configuring:
      • Conversational AI, virtual agents, or chatbots, and/or
      • Contact center, IVR, or telephony solutions, and/or
      • Other enterprise CX platforms where workflows and integrations are key.
    • Ability to convert business/functional requirements into concrete configuration tasks and detailed implementation steps.

  • AI / CX Tooling Exposure

    • Experience with one or more tools or platforms in the conversational AI / CX ecosystem (for example, platforms like Cognigy, Cyara, Glean, or comparable technologies).
    • Familiarity with concepts like intents, flows, routing, NLU/NLP, and automation in customer service contexts.
    • Demonstrated interest in further developing skills in AI-powered customer experience solutions.

  • Technical Skills

    • Comfort using web-based admin consoles and configuration interfaces.
    • Familiarity with:
      • Basic API and webhook concepts
      • Data and systems integration principles (able to follow implementation guides and collaborate with more technical teams)
    • Ability to read and apply technical documentation in real-world deployments.

  • Soft Skills

    • Strong organizational skills, with the ability to manage multiple mid-market implementations in parallel.
    • Clear, concise written and verbal communication, especially when documenting configuration decisions and explaining system behavior to non-technical stakeholders.
    • Collaborative, low-ego working style; open to guidance from senior team members and effective in cross-functional teams.

Ideal Background & Profile

  • Approximately 2–5 years of experience in implementation or deployment engineering, ideally in enterprise SaaS, contact center, or CX environments.
  • A career path that shows progression from general implementation engineering into AI and automation-focused work, potentially including a stint in implementation architecture, without being overly senior.
  • Experience working with customers in the mid-market segment, balancing standardization with tailored configuration.
  • Motivated to grow into more advanced AI solution delivery while maintaining a strong hands-on, execution-focused role.