How to be a good front desk agent?

The best front desk agents are friendly and want to ensure that guests are satisfied with their hotel stay. Be attentive and helpful when a guest asks for something. Study the workings of your facility so that you can answer questions guests may have during their stay. Answer the phones promptly and ensure that the front lobby area is kept clean at all times. Handle complaints with patience and work with the customer to resolve the issue as quickly as possible.