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68 Hampton Inn Front Desk Agent Jobs Hiring Near You

Hilton Garden Inn Oshkosh

Front Desk Agent

Oshkosh, WI

$14 - $17.50/hr

Hilton Team Travel Rewards Program* We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ...

Home2 Suites by Hilton

Front Desk Agent

Sturtevant, WI

$15 - $16/hr

Home2 Suites by Hilton is an innovative all-suite extended-stay hotel that focuses on providing exceptional accommodations. As a highly skilled Front Desk Agent, you will play a crucial role in ...

Hampton Inn Irvine

Front Desk Agent

Irvine, CA · On-site

$15.25 - $19.25/hr

As a Front Desk Agent, you will be our guests' first point of contact, providing exceptional service that reflects Hilton's commitment to excellence. Your role will involve welcoming guests, managing ...

Hampton Inn Irvine

Front Desk Agent

Irvine, CA · On-site

$15.25 - $19.25/hr

As a Front Desk Agent, you will be our guests' first point of contact, providing exceptional service that reflects Hilton's commitment to excellence. Your role will involve welcoming guests, managing ...

Home2 Suites Green Bay

Front Desk Agent

Green Bay, WI

$17/hr

Hilton Team Travel Rewards Program* We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ...

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Hilton Jobs Information

What are the key skills and qualifications needed to thrive as a Front Desk Agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.

What are some common challenges Front Desk Agents face during peak hours, and how can they effectively manage them?

During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.

What does a Front Desk Agent do?

A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.

What is the difference between Front Desk Agent vs Receptionist?

AspectFront Desk AgentReceptionist
CredentialsHigh school diploma; hospitality/customer service experienceHigh school diploma; administrative skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHotels, hospitality industryVarious industries including healthcare, corporate
Primary ResponsibilitiesCheck-ins/outs, guest inquiries, reservationsAnswer phones, greet visitors, administrative tasks

While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.

Do workers at Hilton get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 60 people who took the Breakroom Quiz between November 2025 and May 2026.

Does Hilton pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
61% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 105 people who took the Breakroom Quiz between November 2025 and May 2026.

At Hilton, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
68% of people say they have to use vacation days when they’re out sick.
Based on data from 81 people who took the Breakroom Quiz between November 2025 and May 2026.

Are part-time workers able to get health insurance from Hilton?

Only some people who work part-time can get health insurance.
62% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 37 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at Hilton?

Most people who work part-time don’t get paid time off.
75% of people who work part-time say they don’t get paid time off
Based on data from 36 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Hilton affordable enough for their workers?

Most people say the health insurance costs are okay.
84% of people say the health insurance costs are okay
Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at Hilton?

Most people get paid time off work.
77% of people say they get paid time off.
Based on data from 112 people who took the Breakroom Quiz between November 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 75% of people with changing schedules find out their shifts one week or less ahead of time.
  • 19% of people with changing schedules find out their shifts two weeks ahead of time.
  • 4% of people with changing schedules find out their shifts three weeks ahead of time.
  • 1% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 68 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers at Hilton worry about hours?

Some people worry about getting enough hours.
36% of people report they worry about getting enough hours.
Based on data from 70 people who took the Breakroom Quiz between November 2025 and May 2026.

Do Hilton workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 222 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for Hilton workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 177 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to get time off at Hilton?

Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 88 people who took the Breakroom Quiz between November 2025 and May 2026.

Do Hilton managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
36% of people say their manager changes their shift schedule at the last minute.
Based on data from 67 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers at Hilton do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
82% of people report that they don’t do extra unpaid work.
Based on data from 66 people who took the Breakroom Quiz between November 2025 and May 2026.

How easy is it to take sick days at Hilton?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 106 people who took the Breakroom Quiz between November 2025 and May 2026.

Is a Hilton job good for students?

Most students say this is a good place to work if you’re studying.
78% of students report this is a good place to work if you’re studying.
Based on data from 41 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at Hilton good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 83 people who took the Breakroom Quiz between May 2025 and May 2026.

Do people at Hilton feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 101 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Hilton get to take their breaks without interruption?

Only some people get breaks without interruption.
36% of people report that their breaks get interrupted.
Based on data from 76 people who took the Breakroom Quiz between November 2025 and May 2026.

Is it stressful to work at Hilton?

Most people feel stressed out here.
68% of people say they often feel stressed out at work.
Based on data from 108 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Hilton enjoy their jobs?

Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 91 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at Hilton recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 113 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get enough training when they start at Hilton?

Some people didn’t get enough training when they started.
43% of people report they didn’t get enough training when they started working here.
Based on data from 106 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get support to advance at Hilton?

Only some people are given support to advance their career here.
In the last year, 43% of people report not being given support to advance their career here.
Based on data from 95 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people think Hilton’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 100 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers feel well informed about how Hilton is doing?

Only some people feel well informed about how the company is doing.
46% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 101 people who took the Breakroom Quiz between November 2025 and May 2026.
What other companies are hiring for Front Desk Agent jobs?
What are the most popular jobs at Hampton Inn?
Infographic showing various Front Desk Agent job openings at Hampton Inn in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Physical job distribution.
Guest Services Agent - Hilton Columbus Downtown

Guest Services Agent - Hilton Columbus Downtown

Hilton

Columbus, OH • On-site

$14.50 - $18.25/hr

Full-time

PTO

Posted 10 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 732 frontline employees who took The Breakroom Quiz

51st of 104 rated hotels

Job description

Nestled in the heart of the Short North Arts District, connected to the Greater Columbus Convention Center, our hotel boasts two towers with 1,000 guest rooms, 75,000 square feet of event space and several unique dining experiences.
The Front Office Team at the Hilton Columbus Downtown is currently seeking a Guest Services Agent (Full-Time) to work at our award-winning property. Bring your talents to the table in a creative, dynamic atmosphere, with teammates that share the same passion for hospitality!
We offer amazing benefits such as worldwide travel discounts, DailyPay, FREE parking or discounted bus pass, shift meals, paid time off starting on your first day, and much more!
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests.
  • Additional earning opportunities through competitive upselling.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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