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Front Desk Agent Jobs (NOW HIRING)

Courtyard by Marriott

Front Desk Agent

Auburn, AL

$12 - $15.25/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and ...

Home2 Suites

Front Desk Agent

Columbus, GA

$12.75 - $16/hr

Front Desk Agent We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and ...

Troon Golf

Front Desk Agent

Scottsdale, AZ

$14.50 - $18.25/hr

Front Desk Agent Sereno Canyon is excited to announce the exceptional career opportunity of Front Desk Agent. Qualified candidates will thrive in a hospitality environment and be highly focused on ...

Cannery Pier Hotel and Spa

Front Desk Agent

Jacksonville, FL

$13.25 - $16.75/hr

Front Desk Agent Embassy Suites by Hilton Jacksonville Baymeadows is looking for an attentive, engaging, and service-oriented Front Desk Agent to join our team! As Front Desk Agent you will represent ...

VP Management LLC

Front Desk Agent

Charleston, WV

$10/hr

Hotel Front Desk Agent We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent ...

General Hotels Corporation

Front Desk Agent

Shelbyville, KY · On-site

$13.25 - $16.75/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

Avid Fort Stockton

Front Desk Agent

Lincoln, NE

$12.50 - $15.75/hr

Hotel Front Desk Agent We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent ...

AtWork!

Front Desk Agent

Cedar Park, TX

$15 - $17/hr

Front Desk Agent We are currently seeking dependable, professional, and customer-focused Front Desk Agents to join our team in the North Austin area. The ideal candidate will provide exceptional ...

New

Comfort Inn At The Park Mill

Front Desk Agent

Fort Mill, SC · On-site

$12.50 - $15.75/hr

Front Desk Agent Overview The front desk agent must be able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely ...

Aloft Omaha Aksarben Village

Front Desk Agent

Omaha, NE

$13.75 - $17.25/hr

Hotel Front Desk Agent We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent ...

Avid Fort Stockton

Front Desk Agent

Omaha, NE

$13.75 - $17.25/hr

Hotel Front Desk Agent We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent ...

Choice Hotels

Front Desk Agent

Charleston, SC

$13.25 - $16.75/hr

Front Desk Agent Overview The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely ...

General Hotels Corporation

Front Desk Agent

Bedford, IN · On-site

$12.75 - $16/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

General Hotels

Front Desk Agent

Lafayette, IN

$13.75 - $17.25/hr

The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ...

Comfort Inn Charleston Downtown

Front Desk Agent

Charleston, SC · On-site

$13.25 - $16.75/hr

Front Desk Agent Overview The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely ...

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How much do front desk agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for front desk agent in the United States is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.31 per hour, depending on experience, location, and employer.

What Is a Front Desk Agent?

Front desk agents staff the front desk of a hotel and are often the first people to greet incoming guests. They register new guests and process final bills when guests check out of a room. Depending on the size of the hotel, the front desk agent may also be responsible for answering phone calls, making room reservations, carrying guest bags to rooms, and answering complaints. Since this is a job in the hospitality industry, people in this position may work nights, weekends, and holidays.

What are the key skills and qualifications needed to thrive as a Front Desk Agent, and why are they important?

To thrive as a Front Desk Agent, you need strong customer service skills, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro, and proficiency in using multi-line phone systems, are typically required. Excellent communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure smooth guest experiences, efficient operations, and positive brand representation in hospitality settings.

What are some common challenges Front Desk Agents face during peak hours, and how can they effectively manage them?

During peak check-in and check-out periods, Front Desk Agents often handle high volumes of guests, manage multiple requests simultaneously, and resolve unexpected issues such as overbookings or special accommodations. Effective time management, clear communication, and a calm, professional demeanor are essential in these situations. Many agents rely on prioritizing urgent tasks, utilizing hospitality software efficiently, and collaborating closely with housekeeping and management teams to ensure smooth operations and guest satisfaction.

What does a Front Desk Agent do?

A Front Desk Agent is responsible for greeting guests, checking them in and out of hotels or facilities, handling reservations, and providing information about the property and local area. They manage phone calls, respond to guest requests, and resolve any issues during a guest’s stay. Their role is crucial in creating a positive first impression and ensuring a smooth, pleasant experience for all guests.

What is the difference between Front Desk Agent vs Receptionist?

AspectFront Desk AgentReceptionist
CredentialsHigh school diploma; hospitality/customer service experienceHigh school diploma; administrative skills
Work EnvironmentHotels, resorts, hospitality settingsOffices, clinics, corporate environments
Employer & IndustryHotels, hospitality industryVarious industries including healthcare, corporate
Primary ResponsibilitiesCheck-ins/outs, guest inquiries, reservationsAnswer phones, greet visitors, administrative tasks

While both roles involve front-facing customer service, a Front Desk Agent primarily works in hospitality settings managing guest services, reservations, and check-ins. A Receptionist typically handles administrative duties in office environments, greeting visitors and managing communications. The roles share customer service skills but differ in industry focus and specific responsibilities.

More about Front Desk Agent jobs
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Front Desk Agent jobs near you
Infographic showing various Front Desk Agent job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,583 per year, or $15.7 per hour.
Front Desk Agent

Front Desk Agent

Courtyard by Marriott

Auburn, AL

$12 - $15.25/hr

Other

Posted 24 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,127 frontline employees who took The Breakroom Quiz

51st of 105 rated hotels

Job description

Front Desk Agent

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities
  • Manage reservations and check guests in and out using a computerized system
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Assist with organizing and setting up events and meetings
  • Handle guest complaints and concerns with grace and professionalism
  • Perform light cleaning duties, such as wiping down counters and restocking supplies
  • Other duties as assigned
Qualifications
  • Previous experience as a front desk agent or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Flexibility to work evenings, weekends, and holidays as needed
Perks
  • Competitive salary
  • Employee discounts on hotel rooms and amenities
  • Opportunities for advancement within the company
  • Professional development opportunities
  • Positive and supportive work environment

What Marriott International employees say

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