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Client Engagement Specialist Jobs (NOW HIRING)

Homebird

Client Engagement Specialist

Kansas City, MO · On-site

$50K - $75K/yr

Client Engagement Specialist We're looking for a friendly, energetic, and motivated Client Engagement Specialist to join our team. This is a phone-based position focused on connecting with home ...

Homebird

Client Engagement Specialist

Kansas City, MO · On-site

Client Engagement Specialist We're looking for a friendly, energetic, and motivated Client Engagement Specialist to join our team. This is a phone-based position focused on connecting with home ...

Care Resource

CLIENT ENGAGEMENT SPECIALIST

Miami, FL · On-site

$20/hr

JOB SUMMARY The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical ...

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How much do client engagement specialist jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for client engagement specialist in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.16 per hour, depending on experience, location, and employer.

What is a client engagement specialist?

A Client Engagement Specialist is a professional responsible for building and maintaining strong relationships between a company and its clients. They ensure clients are satisfied with products or services, address any concerns, and work to improve overall client experience. Their duties often include onboarding new clients, responding to inquiries, collecting feedback, and collaborating with internal teams to meet client needs. By doing so, they help drive customer retention and loyalty, which are crucial for a company’s success.

What are the key skills and qualifications needed to thrive as a client engagement specialist?

To thrive as a Client Engagement Specialist, you need strong interpersonal communication, customer service expertise, and a background in business or marketing, often demonstrated by a relevant degree or prior experience. Familiarity with CRM systems, email marketing platforms, and data analytics tools is typically required to manage and track client interactions effectively. Outstanding problem-solving abilities, empathy, and adaptability set top performers apart in this role. These skills are essential for building lasting client relationships, ensuring satisfaction, and driving business growth.

How does a client engagement specialist typically collaborate with sales and account management teams?

Client Engagement Specialists play a key role in bridging communication between clients and internal teams. They often work closely with sales to understand client needs, support onboarding, and ensure a seamless handoff after deals close. Collaboration with account managers is frequent, as engagement specialists help address client concerns, gather feedback, and proactively identify opportunities for additional value. This team-oriented environment requires strong interpersonal skills and the ability to manage multiple stakeholders to achieve client satisfaction and retention goals.

What is the difference between Client Engagement Specialist vs Customer Service Representative?

AspectClient Engagement SpecialistCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, and online communication platformsCall centers, retail, or online support channels
Employer & Industry UsageUsed in industries like finance, tech, and consulting to build long-term client relationshipsCommon across retail, telecom, and service industries for immediate customer support

The main difference is that a Client Engagement Specialist focuses on developing ongoing relationships and strategic engagement with clients, often involving personalized communication and account management. In contrast, a Customer Service Representative primarily handles immediate customer inquiries and resolves issues. Both roles require strong communication skills, but the engagement specialist role emphasizes relationship-building and retention strategies.

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Client Engagement Specialist jobs near you
Infographic showing various Client Engagement Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 11% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $48,515 per year, or $23.3 per hour.

Client Engagement Specialist

Valley Community Services Board

Staunton, VA • On-site

$26.06 - $38.67/hr

Other

Medical, Retirement, PTO

Posted 5 days ago

Job description

Client Engagement Specialist Front Desk Are you organized, detail-oriented, and looking for meaningful work where you can help people connect with the services they need? Valley Community Services Board is seeking a Client Engagement Specialist to support front desk operations at our Sangers Lane location. As one of the first points of contact for individuals accessing Valley CSB services, you'll help create a welcoming experience while ensuring clients receive timely, accurate information and assistance. In this role, you'll balance client check-ins, phone support, appointment scheduling, registration, and other administrative responsibilities in a busy behavioral health environment. This position is a great fit for someone who enjoys helping others, pays close attention to details, and can confidently manage multiple priorities throughout the day. Why Join Valley CSB? We offer benefits designed to support your work, well-being, and future: Starting pay of $26.06 - $38.67 per hour, dependent upon experience.$2,500 sign-on bonus.$350 monthly retention stipend.Health insurance starting as low as $40 per month for individual coverage, with family and dependent plans available.14 paid holidays.Accrue up to 20 days of paid time off (PTO) per year beginning in your first year, available for use as it is accrued.Participation in the Virginia Retirement System (VRS).Professional development assistance provided at no cost. What You'll Do As a Client Engagement Specialist, you'll help clients navigate the administrative side of accessing behavioral health services while supporting the clinical and administrative teams that serve them. Responsibilities include: Welcome and assist clients at the front desk, complete appointment check-ins, monitor the lobby, collect payments, and respond to questions.Answer and route incoming calls, including connecting individuals with urgent or crisis needs to Emergency Services according to agency procedures.Schedule, confirm, reschedule, and cancel Same Day Access and Outpatient Behavioral Health appointments.Complete client registrations and accurately maintain demographic, contact, insurance, and financial information in the electronic health record (EHR).Help identify individuals who may be eligible for Medicaid and connect them with assistance and available resources.Coordinate intake scheduling with appropriately credentialed providers based on insurance and established workflows.Administer client urine drug screens and provide other administrative support as needed.Document client contacts, outreach, and scheduling activities accurately and promptly.Communicate effectively with clients, staff, and outside organizations to help support continuity of care.Maintain confidentiality and follow applicable DBHDS, DMAS, HIPAA, 42 CFR Part 2, and agency requirements. The Impact You'll Have Accessing behavioral health services can involve appointments, paperwork, insurance questions, referrals, and unfamiliar processes. As a Client Engagement Specialist, you'll help make those steps easier to navigate. Your work at the front desk will help ensure clients feel welcomed, receive accurate information, and get connected with the right services and staff. Behind the scenes, your organization and attention to detail will help our clinical teams provide timely, coordinated care. If you're organized, dependable, and enjoy helping people while keeping a busy office running smoothly, we'd like to hear from you.

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