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Homebird

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Client Engagement Specialist

Kansas City, MO · On-site

$50K - $75K/yr

Client Engagement Specialist We're looking for a friendly, energetic, and motivated Client Engagement Specialist to join our team. This is a phone-based position focused on connecting with home ...

Care Resource

CLIENT ENGAGEMENT SPECIALIST

Miami, FL · On-site

$20/hr

JOB SUMMARY The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical ...

Care Resource

CLIENT ENGAGEMENT SPECIALIST

Miami, FL · On-site

JOB SUMMARY The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical ...

Care Resource

CLIENT ENGAGEMENT SPECIALIST

Miami, FL · On-site

JOB SUMMARY The Client Engagement Specialist, is responsible for answering high volume of telephone inquiries from patients and clients about available services at Care Resource, including Medical ...

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How much do client engagement specialist jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for client engagement specialist in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.16 per hour, depending on experience, location, and employer.

What is a client engagement specialist?

A Client Engagement Specialist is a professional responsible for building and maintaining strong relationships between a company and its clients. They ensure clients are satisfied with products or services, address any concerns, and work to improve overall client experience. Their duties often include onboarding new clients, responding to inquiries, collecting feedback, and collaborating with internal teams to meet client needs. By doing so, they help drive customer retention and loyalty, which are crucial for a company’s success.

What are the key skills and qualifications needed to thrive as a client engagement specialist?

To thrive as a Client Engagement Specialist, you need strong interpersonal communication, customer service expertise, and a background in business or marketing, often demonstrated by a relevant degree or prior experience. Familiarity with CRM systems, email marketing platforms, and data analytics tools is typically required to manage and track client interactions effectively. Outstanding problem-solving abilities, empathy, and adaptability set top performers apart in this role. These skills are essential for building lasting client relationships, ensuring satisfaction, and driving business growth.

How does a client engagement specialist typically collaborate with sales and account management teams?

Client Engagement Specialists play a key role in bridging communication between clients and internal teams. They often work closely with sales to understand client needs, support onboarding, and ensure a seamless handoff after deals close. Collaboration with account managers is frequent, as engagement specialists help address client concerns, gather feedback, and proactively identify opportunities for additional value. This team-oriented environment requires strong interpersonal skills and the ability to manage multiple stakeholders to achieve client satisfaction and retention goals.

What is the difference between Client Engagement Specialist vs Customer Service Representative?

AspectClient Engagement SpecialistCustomer Service Representative
CredentialsTypically requires a bachelor's degree in business, marketing, or related fieldsHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, and online communication platformsCall centers, retail, or online support channels
Employer & Industry UsageUsed in industries like finance, tech, and consulting to build long-term client relationshipsCommon across retail, telecom, and service industries for immediate customer support

The main difference is that a Client Engagement Specialist focuses on developing ongoing relationships and strategic engagement with clients, often involving personalized communication and account management. In contrast, a Customer Service Representative primarily handles immediate customer inquiries and resolves issues. Both roles require strong communication skills, but the engagement specialist role emphasizes relationship-building and retention strategies.

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Client Engagement Specialist jobs near you
Infographic showing various Client Engagement Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 12% Part Time, and 7% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $48,515 per year, or $23.3 per hour.

Client Engagement Specialist

NewPath Child & Family Solutions

Hamilton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Welcome! Are you ready to begin a NewPath?
At NewPath, we do more to make a difference -more for each child, each client, and our community. Our dedicated team does what it takes, day and night, to get to the heart of every case and deliver the best care. Backed by a full breadth of services, we cater to each individual and answer to every need. We reach more ages with more experts for more results. Every program offers opportunity for change, every plan improves lives, and every person ignites hope, one success story at a time.
Make an Impact as a Client Engagement Specialist!
The NewPath Child & Family Solutions Client Engagement Specialist is responsible for assisting clients and families in both accessing and navigating care within the continuum of NewPath. The agency expects the Client Engagement Specialist to provide ethical and therapeutically appropriate assessments and referrals for clients and families by coordinating and advocating with both internal and external resources to positively impact every client's treatment.
Location:
This position is located at our NewPath Butler Campus, 3570 Pleasant Ave, Hamilton, OH 45015
Company Perks: Quick Reference
  • Competitive Compensation
  • Excellent Benefits Package Including Medical, Dental, Vision, and Life Insurance
  • Career Growth in an Inclusive Company Culture
  • 401(k) (4% automatic employer contribution - no required match)
  • Paid Holidays, Vacation and Sick Days
  • Employee Discounts & Partner Programs
  • Tuition Reimbursement
  • Employee Assistance Program
  • Flex Spending Accounts
  • Paid Family/Paternal Leave
  • Legal Benefits Services
  • Clinical Counseling/Therapy Licensure Supervision Hours (Cost Covered)
  • Board Licensure Exam Cost Covered (Therapy, Counseling, and Nursing)
  • Employee Discounts

What you'll be doing:
  • Assess the client's symptoms, functioning, strengths, problems and needs.
  • Coordinate the necessary evaluations and assessments to identify each youth's needs utilizing assessment tools.
  • Provide transportation as appropriate and necessary to reach identified goals.
  • Maintain and model appropriate interpersonal relationships.
  • Advocate for client and family and perform tasks necessary to remove barriers to necessary, consistent care.
  • Meet the utilization requirement identified by your program and supervisor.
  • Participate actively in supervision. Reviews any problems and concerns with supervisor to ensure effective and efficient program operations.

Qualifications:
  • Minimum of a High School Diploma plus 3 years of experience in a related field, or a Bachelor's degree in a relevant field.
  • Excellent written and communication skills.
  • Ability to work flexible hours, including some evenings and weekends.
  • Initiative and ability to work independently.
  • A willingness and comfort level in providing community-based services to a diverse population of clients.
  • Excellent problem-solving skills and the ability to remain calm and professional in crisis situation.
  • Must be at least 21 years of age; have a valid driver's license and current automobile insurance.
  • Must be able to pass a criminal background check.

NewPath Child & Family Solutions, an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you are unable to apply online due to a disability or have a special need that requires accommodation, please let us know by contacting Human Resources at HRCareers@newpath.org.

Apply