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Client Satisfaction Specialist Jobs (NOW HIRING)

Questx

Client Lifecycle Specialist

Boca Raton, FL

The Client Lifecycle Operations Specialist plays a vital role in supporting and optimizing the ... Monitor client satisfaction, address concerns, and identify opportunities for upselling or service ...

Questx

Client Lifecycle Specialist

Boca Raton, FL · On-site

The Client Lifecycle Operations Specialist plays a vital role in supporting and optimizing the ... Monitor client satisfaction, address concerns, and identify opportunities for upselling or service ...

ADP

Client Support Specialist

Louisville, KY · On-site

$16.50 - $22.25/hr

The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention. RESPONSIBILITIES: * Act as the primary contact for retirement plans regarding day to ...

CH Premier Jewelers

Client Specialist

Palo Alto, CA · On-site

$20/hr

Mission: The Client Specialist is responsible for delivering stellar client experience and for ... He/she needs to act as an ambassador of CH Premier at all times with client satisfaction being his ...

CH Premier Jewelers

Be Seen First

Client Specialist

Santa Clara, CA · On-site

$20/hr

Mission: The Client Specialist is responsible for delivering stellar client experience and for ... He/she needs to act as an ambassador of CH Premier at all times with client satisfaction being his ...

Prosource

Client Success Specialist

Blue Ash, OH · On-site

Major Goals and Responsibilities The Client Success Specialist (CSS) is an inside sales support ... Conduct follow-up on below-benchmark client satisfaction surveys and take appropriate action to ...

Prosource

Client Success Specialist

Blue Ash, OH

Major Goals and Responsibilities The Client Success Specialist (CSS) is an inside sales support ... Conduct follow-up on below-benchmark client satisfaction surveys and take appropriate action to ...

Principal Financial Group

Client Service Specialist

$20.34 - $40.96/hr

... satisfaction. * Client Account Support & Problem Solving: Support assigned client accounts and ... Document key actions taken and raise more complex situations to senior specialists or managers.

Prosource

Client Success Specialist

Blue Ash, OH · On-site

$50K - $60K/yr

Major Goals and Responsibilities The Client Success Specialist (CSS) is an inside sales support ... Conduct follow-up on below-benchmark client satisfaction surveys and take appropriate action to ...

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All JobsClient Satisfaction Specialist Jobs

Client Satisfaction Specialist information

See salary details

$45.5K

$115.1K

$137K

How much do client satisfaction specialist jobs pay per year?

As of Jul 27, 2026, the average yearly pay for client satisfaction specialist in the United States is $115,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Satisfaction Specialist vs Customer Service Representative?

AspectClient Satisfaction SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in customer service or client relationsHigh school diploma or equivalent; often on-the-job training
Work EnvironmentClient-focused settings, often in service or consulting industriesCall centers, retail, or support desks
Employer & Industry UsageUsed in industries emphasizing client retention and satisfactionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentFocuses on maintaining and improving client relationshipsAddresses general customer inquiries and issues

The main difference is that a Client Satisfaction Specialist concentrates on building long-term client relationships and ensuring satisfaction, often in specialized industries. In contrast, a Customer Service Representative handles day-to-day customer inquiries and support. Both roles require strong communication skills but differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Client Satisfaction Specialist, and why are they important?

To thrive as a Client Satisfaction Specialist, you need strong customer service skills, problem-solving abilities, and experience in client relationship management, often supported by a relevant degree or background in customer service. Familiarity with CRM software, customer feedback tools, and ticketing systems is typically required. Excellent communication, active listening, and empathy help you build rapport and resolve client concerns effectively. These skills are crucial for ensuring high levels of client satisfaction, loyalty, and positive business outcomes.

What does a Client Satisfaction Specialist do?

A Client Satisfaction Specialist is responsible for ensuring that clients are happy with a company's products or services. They gather feedback, address concerns, and work to resolve any issues that may arise during the customer journey. Their main goal is to maintain positive relationships with clients, improve customer retention, and help enhance the overall customer experience. These specialists often collaborate with other teams to implement changes based on client input and ensure high satisfaction levels.

How does a Client Satisfaction Specialist typically collaborate with other departments to resolve client issues?

A Client Satisfaction Specialist often works closely with teams such as Customer Support, Sales, and Product Management to address and resolve client concerns. When a client raises an issue, the specialist may coordinate with technical teams to troubleshoot problems or with sales representatives to clarify service expectations. Effective collaboration ensures that client feedback is communicated efficiently, leading to timely solutions and continuous improvement of products or services. This cross-functional teamwork is essential for maintaining high levels of client satisfaction and retention.
What job categories do people searching Client Satisfaction Specialist jobs look for? The top searched job categories for Client Satisfaction Specialist jobs are:
Client Satisfaction Specialist jobs near you
Infographic showing various Client Satisfaction Specialist job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $115,091 per year, or $55.3 per hour.
Customer Service Legal Assistant

Customer Service Legal Assistant

Rubenstein Law, P.A.

Miami, FL • On-site

$22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Company Overview
Since 1988, Rubenstein Law has been a trusted advocate for personal injury victims, growing into a nationally recognized firm with over 60 attorneys and 400 professionals. Known for securing billions of dollars for clients, the firm handles a wide range of cases, including auto accidents, catastrophic injuries, medical malpractice, and mass tort litigation. Rubenstein Law is committed to delivering exceptional client care while continuing to expand nationwide.
Job Summary
The Client Satisfaction Specialist is responsible for delivering exceptional service to ensure clients receive the highest level of care and support throughout their engagement with the firm. This role focuses on cultivating strong, professional relationships with clients, staff, and executive personnel, fostering mutual respect and trust. The Client Satisfaction Specialist serves as a dedicated resource for addressing client needs, resolving concerns, and enhancing the overall client experience.
Responsibilities and Duties

  • Answer and manage incoming calls, emails, etc. while providing excellent client care and focus; ability to assess client needs and provide the correct answer, path, or method for a positive client experience.
  • Strive to meet and go above personal and team targets, goals, and quotas.
  • Aim for client resolution and return.
  • Record and organize client interactions and profile/account changes.
  • Ability to resolve problems by clarifying the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
  • Conduct prompt, thorough, and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of losses.
  • Keep clients and others informed about their case status with clear, timely and accurate written/oral communications. 
Qualifications and Skills
  • Excellent verbal and written communication skills.
  • 1+ year of experience in an office, medical, or legal office setting. Previous experience in customer support, client services, sales, or a related field preferred.
  • Ability to tackle multiple client scenarios at once.
  • Excellent time management and prioritization skills.
  • Ability to answer the phone, listen actively, relay information, and type necessary details simultaneously.
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating client profiles/accounts.
  • Bilingual (English/Spanish) required.
(Monday- Friday Shift 9am - 5pm)
Benefits
  • Paid Time Off (PTO) plus 8 paid holidays a year
  • Additional birthday holiday
  • Comprehensive benefits package including multiple medical plan options, dental, vision, disability, supplemental coverage, and company-paid life insurance
  • Bereavement leave to support employees and their families during difficult times
  • Hospital leave benefits for qualifying medical situations
  • 401(k) retirement plan with company matching contributions
  • Bonus opportunities
  • Commitment to employee wellness and long-term success

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