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Client Satisfaction Specialist Jobs (NOW HIRING)

Smithers Group

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

This role owns client satisfaction and customer retention. The Client Success Specialist works proactively to understand each client's evolving business needs, identify opportunities to expand ...

Sun Print Management

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Client Success Specialist

Tampa, FL · On-site

$50K - $55K/yr

We're looking for a confident, personable Client Success Specialist support our clients before and ... Coordinate and process client orders, ensuring accuracy and satisfaction * Travel to client ...

Smithers

Client Success Specialist

Wareham, MA · On-site

$31 - $41/hr

This role owns client satisfaction and customer retention. The Client Success Specialist works proactively to understand each client's evolving business needs, identify opportunities to expand ...

Ready 4 Work

CLIENT SERVICE SPECIALIST

Dover, DE · On-site

$17 - $22.50/hr

We are looking for an experienced Client Service Specialist to provide excellent corporate and UCC ... satisfaction and meeting company and client expectations. The ideal candidate is skilled in ...

Alfa Insurance - The McKinnell Agency

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Customer Service & Client Specialist

Mobile, AL · On-site

$35K - $45K/yr

Customer Service & Client Specialist Location: Mobile, AL 36618 Must currently hold, or be willing ... This role focuses on client satisfaction, account retention, and identifying opportunities to meet ...

ADP

Manager, 401(k) Client Services

Louisville, KY · On-site

Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and ...

ADP

Manager, 401(k) Client Services

Louisville, KY · On-site

Typically manages 10-12 401(k) Specialists. Maintains high visibility within a fast-paced, dynamic environment with an emphasis on high levels of client satisfaction, client retention, and ...

Drake and Associates

Client Service Specialist

Waukesha, WI · On-site

$17 - $22.50/hr

Client Service Specialist Drake & Associates is a growing financial planning firm dedicated to ... of client satisfaction. * Communicate effectively with advisors, custodians, and internal team ...

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All JobsClient Satisfaction Specialist Jobs

Client Satisfaction Specialist information

See salary details

$45.5K

$115.1K

$137K

How much do client satisfaction specialist jobs pay per year?

As of Aug 9, 2026, the average yearly pay for client satisfaction specialist in the United States is $115,091.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between Client Satisfaction Specialist vs Customer Service Representative?

AspectClient Satisfaction SpecialistCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications in customer service or client relationsHigh school diploma or equivalent; often on-the-job training
Work EnvironmentClient-focused settings, often in service or consulting industriesCall centers, retail, or support desks
Employer & Industry UsageUsed in industries emphasizing client retention and satisfactionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentFocuses on maintaining and improving client relationshipsAddresses general customer inquiries and issues

The main difference is that a Client Satisfaction Specialist concentrates on building long-term client relationships and ensuring satisfaction, often in specialized industries. In contrast, a Customer Service Representative handles day-to-day customer inquiries and support. Both roles require strong communication skills but differ in scope and focus.

What are the key skills and qualifications needed to thrive as a client satisfaction specialist, and why are they important?

To thrive as a Client Satisfaction Specialist, you need strong customer service skills, problem-solving abilities, and experience in client relationship management, often supported by a relevant degree or background in customer service. Familiarity with CRM software, customer feedback tools, and ticketing systems is typically required. Excellent communication, active listening, and empathy help you build rapport and resolve client concerns effectively. These skills are crucial for ensuring high levels of client satisfaction, loyalty, and positive business outcomes.

What does a client satisfaction specialist do?

A Client Satisfaction Specialist is responsible for ensuring that clients are happy with a company's products or services. They gather feedback, address concerns, and work to resolve any issues that may arise during the customer journey. Their main goal is to maintain positive relationships with clients, improve customer retention, and help enhance the overall customer experience. These specialists often collaborate with other teams to implement changes based on client input and ensure high satisfaction levels.

How does a client satisfaction specialist typically collaborate with other departments to resolve client issues?

A Client Satisfaction Specialist often works closely with teams such as Customer Support, Sales, and Product Management to address and resolve client concerns. When a client raises an issue, the specialist may coordinate with technical teams to troubleshoot problems or with sales representatives to clarify service expectations. Effective collaboration ensures that client feedback is communicated efficiently, leading to timely solutions and continuous improvement of products or services. This cross-functional teamwork is essential for maintaining high levels of client satisfaction and retention.
More about Client Satisfaction Specialist jobs
What job categories do people searching Client Satisfaction Specialist jobs look for? The top searched job categories for Client Satisfaction Specialist jobs are:
Client Satisfaction Specialist jobs near you
Infographic showing various Client Satisfaction Specialist job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $115,091 per year, or $55.3 per hour.

Client Relationship Specialist

Hide And Seek Recovery Inc

Plano, TX • On-site

$47K - $54K/yr

Other

Re-posted 16 days ago

Job description

Client Relationship Specialist

Plano, Texas | Full-Time | In-Office Position

Have you ever worked for a financial institution and are looking for a great opportunity with a growing company? HNS Recovery is seeking a professional, organized, and customer-focused Client Relationship Specialist to join our team at our Plano, Texas office. This position is ideal for individuals with experience working in banking, auto finance, lending, collections, mortgage servicing, credit unions, or other financial institutions who excel at building relationships, managing accounts, and providing exceptional client service. Compensation $47,840 – $54,080 annually

Schedule: 8am to 5pm, Monday to Friday

About the Role

As a Client Relationship Specialist, you will serve as the primary point of contact for assigned client accounts, ensuring timely communication and exceptional service throughout the recovery process. You will work closely with clients, operations teams, and field personnel to provide updates before, during, and after vehicle recoveries.

Responsibilities

  • Manage and maintain assigned client accounts
  • Communicate recovery status updates to clients throughout the recovery process
  • Build and maintain strong client relationships
  • Coordinate with operations, dispatch, and field teams to ensure accurate information is provided
  • Monitor team mailbox(es), assign to appropriate Team member(s) and maintain the box in an organized fashion.
  • Review and process account documentation
  • Maintain detailed account notes and records
  • Respond to client inquiries in a professional and timely manner
  • Assist with reporting, compliance, and administrative functions
  • Identify opportunities to improve client satisfaction and service delivery

Qualifications

5 Years of Escalation/Customer Service

Proficient in using computers and Microsoft Office. Must be computer literate with the ability to learn new software.

High School Diploma

2 or 4 Year Degree Preferred

Previous experience with a bank, credit union, auto finance company, lending institution, mortgage company, collections agency, or similar financial organization preferred Strong communication and relationship-building skills Excellent organizational and multitasking abilities High attention to detail and accuracy Professional demeanor and strong work ethic Proficiency with Microsoft Office and computer systems Ability to thrive in a fast-paced environment

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