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Dealer Support Specialist Jobs (NOW HIRING)

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VisionLink Support Specialist

Mustang, TX

VisionLink Specialist (Data Analysis | Equipment Health | Predictive Maintenance) The VisionLink ... Internal Dealer Support * Train Sales, Parts, and Service teams on VisionLink capabilities.

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Dealer Support Specialist information

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How much do dealer support specialist jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for dealer support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

How does a dealer support specialist typically collaborate with sales teams and dealership partners?

A Dealer Support Specialist works closely with sales teams and dealership partners to resolve inquiries, provide product information, and facilitate smooth transaction processes. They often act as a liaison, ensuring that dealerships receive timely support on inventory, order processing, and system issues. Effective communication and problem-solving skills are essential, as the role requires coordinating with multiple internal departments to address dealer needs promptly. Building strong relationships with dealership staff is key to fostering trust and long-term partnerships.

What are the key skills and qualifications needed to thrive as a dealer support specialist?

To thrive as a Dealer Support Specialist, you need strong customer service skills, a solid understanding of sales processes, and a high school diploma or equivalent, with some roles preferring post-secondary education. Familiarity with CRM software, order management systems, and Microsoft Office Suite is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you effectively resolve dealer inquiries and foster positive relationships. These skills are crucial for ensuring efficient dealer operations, high satisfaction, and smooth coordination between dealers and the company.

What is the difference between Dealer Support Specialist vs Customer Service Representative?

AspectDealer Support SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentDealerships, automotive or equipment industriesCall centers, retail, service centers
Employer & Industry UsageAutomotive, equipment, or machinery industriesVarious sectors including retail and service industries
Primary FocusSupporting dealerships with product info, parts, and service issuesAssisting customers with inquiries, complaints, and support

The main difference is that Dealer Support Specialists focus on supporting dealerships with technical and product-related issues, often within automotive or equipment industries, while Customer Service Representatives handle general customer inquiries across various sectors. Both roles require strong communication skills but serve different end-users and industry needs.

What is a dealer support specialist?

A Dealer Support Specialist is a professional who assists dealerships by providing technical support, training, and solutions related to products, services, or software offered by a manufacturer or distributor. They serve as a liaison between the company and its dealer network, addressing inquiries, resolving issues, and ensuring dealers have the resources needed to operate efficiently. Their role often involves troubleshooting, onboarding new dealers, and maintaining strong business relationships to promote customer satisfaction and loyalty.
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Dealer Support Specialist jobs near you
Infographic showing various Dealer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

Dealer Support Specialist

Viking Range LLC

Greenwood, MS • On-site

Full-time

Posted 5 days ago

Job description

Description:

Composition Brands is seeking a dynamic, results driven Dealer Support Specialist to support our Dealer network in partnership with the District Sales Managers (DSMs). This role focuses on delivering a frictionless experience through proactive dealer engagement and operational support. Ideal candidates will be customer-focused and solution-oriented while demonstrating the ability to work autonomously and be comfortable with decision-making authority.


Key Responsibilities


Sales Order Management

  • Process orders, track shipments, chase lead times and ETAs.
  • Manage order-related questions.
  • Coordinate with operations and finance teams for order release, billing, and freight issues.

Dealer Support

  • Respond to dealer inquiries (product, pricing, specs, inventory).
  • Manage returns, credits, RMAs, freight eligibility, & customer service escalations.
  • Coordinate samples as needed.

Communication, Collaboration & Coordination

  • Act as the go-to resource for dealers with a responsive, can-do attitude.
  • Conduct regular phone/email check-ins with the DSMs to identify opportunities and keep them updated on their accounts.
  • Align and communicate efforts across sales, marketing, operations, and logistics.
  • Assist DSMs with administrative needs around the Buying Groups.

Product & Program Knowledge

  • Maintain in-depth knowledge of all Composition Brands products through regular training.
  • Complete new product onboarding paperwork for dealers as needed.
  • Stay abreast of product launch and sku rationalization timelines and transitions.
  • Demonstrate a strong understanding of promotional program requirements.
Requirements:
  • Bachelor’s degree in Business, Marketing, or a related field.
  • 5+ years of experience in inside sales, sales support, account management, or business development (B2B/dealer-distributor preferred).
  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and Sharepoint.
  • Experience with CRM/Warehouse Management Systems.
  • Ability to travel occasionally for meetings and product training.

Key Competencies

  • Relationship building & collaboration
  • Strong communication & customer service orientation
  • Adaptability in a dynamic environment
  • Proactive problem-solving
  • Attention to detail & high level of accuracy in a fast-paced setting
  • Reliable, responsible, & accountable

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