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Chat Customer Support Specialist Jobs (NOW HIRING)

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but ... Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but ... Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues ...

Motivosity

Product Support Specialist

Lehi, UT · On-site

$42K - $50K/yr

Come join Motivosity as a Product Support Specialist! Maybe you're already at a cool company, but ... Responding to customer inquiries, via email, chat, and phone to resolve tickets * Identify issues ...

Burjline Builders

Live Chat Agent

Los Angeles, CA · On-site

$19 - $28/hr

We are seeking a professional, customer-focused Remote Live Chat Support Specialist to join our growing team. In this role, you will serve as the first point of contact for customers, contractors ...

Crystal Flash

Customer Support Specialist

Grand Rapids, MI · On-site

$17.25 - $23.25/hr

Customer Support Specialist Position Description Position Summary : The Customer Support Specialist ... Manage inbound and outbound customer interactions via phone, chat, email, and other communication ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

... Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

80/20, LLC

Customer Support Specialist

Columbia City, IN · On-site

$16.50 - $22.25/hr

... Chat, Email, Phone. They are responsible for providing a World Class Customer Experience full ... The Customer Support Specialist is responsible for customer satisfaction regarding the experience ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will ...

Eastern Bank

Customer Support Specialist

Wakefield, MA · On-site

$21/hr

Customer Support Specialist III: This role serves as first line response for incoming customer inquiries via multiple communication channels such as chat, email, and telephone. The inquiries will ...

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All JobsChat Customer Support Specialist Jobs

Chat Customer Support Specialist information

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How much do chat customer support specialist jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for chat customer support specialist in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a chat customer support specialist, and why are they important?

To thrive as a Chat Customer Support Specialist, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is important for efficient workflow. Patience, empathy, and multitasking skills help you deliver a positive customer experience and manage multiple conversations simultaneously. These skills ensure prompt, accurate, and courteous support, which builds customer satisfaction and loyalty.

What is the difference between Chat Customer Support Specialist vs Live Chat Agent?

AspectChat Customer Support SpecialistLive Chat Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling customer inquiries via chatRemote or office-based, managing live chat interactions with customers
Employer & IndustryRetail, tech, e-commerce companiesRetail, tech, e-commerce companies
Search & Comparison IntentYesYes

The main difference is that a Chat Customer Support Specialist often handles more complex customer issues and may be involved in troubleshooting or providing detailed support, while a Live Chat Agent primarily manages real-time chat interactions to answer questions and resolve basic concerns. Both roles require similar credentials and are used across similar industries, but the Specialist role may involve more advanced problem-solving skills.

What is a chat customer support specialist?

A Chat Customer Support Specialist is a professional who assists customers by responding to their inquiries and resolving issues through online chat platforms. Their main responsibilities include providing real-time support, answering questions about products or services, troubleshooting problems, and ensuring customer satisfaction. This role typically requires strong communication skills, technical proficiency, and the ability to multitask while handling multiple chat conversations at once. Chat Customer Support Specialists often work for e-commerce companies, technology firms, and other businesses that offer online customer service.

How do chat customer support specialists typically handle high volumes of simultaneous customer inquiries?

Chat Customer Support Specialists often manage multiple conversations at once using specialized chat platforms that allow them to track, prioritize, and respond efficiently. Effective multitasking, quick problem-solving, and clear written communication are essential in this fast-paced environment. Many teams provide training on best practices for managing chat queues and escalating complex issues to supervisors or other departments. Regular team check-ins and support from experienced colleagues help ensure that quality customer service is maintained, even during peak times.
More about Chat Customer Support Specialist jobs
What job categories do people searching Chat Customer Support Specialist jobs look for? The top searched job categories for Chat Customer Support Specialist jobs are:
Chat Customer Support Specialist jobs near you
Infographic showing various Chat Customer Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Freelance Email and Chat Customer Support Portuguese Speakers

Cross Border Talents

Remote

Other

Re-posted 14 days ago

Job description

Freelance Email and Chat Customer Support Portuguese Speakers

Barcelona, Spain Or refer someone Job Openings Freelance Email and Chat Customer Support Portuguese Speakers

Freelance Email and Chat Customer Support Portuguese Speakers

Are you a Portuguese-speaking freelancer looking for a flexible and fully remote opportunity? We are hiring freelance customer support agents to handle email and chat communications for international clients.

What We Offer

  • 100% remote work from anywhere in the world
  • Monday to Friday, daytime shifts only
  • No phone calls or sales strictly email and chat support
  • Fixed hourly rate of 10-15euro per hour
  • Paid training at 10euro per hour
  • Stable, long-term collaboration

Requirements

  • C1 level Portuguese with English communication skills (B1)
  • Freelancer status with the ability to issue invoices
  • Excellent written communication skills and attention to detail
  • Reliable, proactive, and professional

You will never be asked to pay anything to get the job training is fully paid.

Or refer someone

Apply