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Saas Support Jobs (NOW HIRING)

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

365 Labs

SAAS Support Manager

Baton Rouge, LA

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

Inseego Corp.

SaaS Support Specialist II

$17.78 - $22.23/hr

The SaaS Support Specialist serves as front-line support, assisting customers with the DMS platform. Inseego's DMS is an innovative SaaS platform that allows cellular carriers to service complex ...

365 Labs

SAAS Support Manager

Baton Rouge, LA · On-site

Support Desk Manager - 365Labs Location: Baton Rouge, LA (No-Remote) 365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is ...

Remarcable, Inc.

Support Engineer

Omaha, NE · On-site

$65K - $75K/yr

This role is ideal for someone eager to grow into SaaS support, data troubleshooting, integrations, and systems thinking. If you love solving puzzles, learning technology quickly, and communicating ...

Remarcable, Inc.

Support Engineer

Omaha, NE · On-site

$65K - $75K/yr

This role is ideal for someone eager to grow into SaaS support, data troubleshooting, integrations, and systems thinking. If you love solving puzzles, learning technology quickly, and communicating ...

State of South Carolina

SAAS Web Developer

Columbia, SC

$63K - $95K/yr

SAAS Information Technology Advertised Salary Range: Part/Full Time: Full Time About UofSC From the ... Support the deployment process of completed projects, ensuring smooth transition from development ...

Opiniion

Integrations Support Specialist

Lehi, UT · On-site

$18 - $20/hr

The ideal candidate has 1-2 years of experience in a technical support, SaaS support, or client-facing technical role. You don't need to be a software engineer - but you should be comfortable digging ...

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How much do saas support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support job?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Saas Support position, and why are they important?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

More about Saas Support jobs
What cities are hiring for Saas Support jobs? Cities with the most Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
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Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of May 2026, with employment types broken down into 3% Full Time, and 97% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

SAAS Support Manager

365 Labs

Baton Rouge, LA • On-site

Full-time

Posted 20 days ago

Job description

Job Title: Support Desk Manager - 365Labs
Location: Baton Rouge, LA (No-Remote)
365Labs is a leading SAAS company that specializes in providing innovative software solutions to public safety. We are committed to delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients. To maintain our outstanding support services, we are looking for a dynamic and experienced Support Desk Manager to join our team.
Position Overview:
As a Support Desk Manager at 365Labs , you will play a critical role in ensuring the timely resolution of client issues at all times and maintaining high-quality support services. You will lead and train a team of support staff and software testers, creating a cohesive and efficient support team. Your responsibilities will also include developing procedures and a knowledge base to improve support efficiency. We are seeking a quick learner who can adapt to our fast-paced environment and help us maintain our commitment to excellence.
Key Responsibilities:
- Lead and manage a team of support staff and software testers, providing guidance, coaching, and training to ensure exceptional support services.
- Ensure timely resolution of client issues, addressing technical inquiries, and troubleshooting problems effectively.
- Develop and maintain a comprehensive knowledge base to assist both clients and support team members in resolving issues efficiently.
- Establish and refine support procedures to improve response times and issue resolution rates.
- Collaborate with other departments, such as product development and quality assurance, to provide valuable feedback and insights for product improvement.
- Analyze support data and metrics to identify trends, areas for improvement, and opportunities to enhance customer satisfaction.
- Continuously update your own knowledge of the company's SAAS products to provide accurate information and guidance to clients and team members.
Qualifications:
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience as a Support Desk Manager in a SAAS company or similar role.
- Strong leadership and team management skills, with a track record of successfully leading and developing support teams.
- Exceptional problem-solving and troubleshooting abilities.
- Excellent communication skills, both written and verbal.
- Experience in developing and maintaining knowledge bases and support procedures.
- Quick learner with the ability to adapt to new technologies and software quickly.
How to Apply:
If you are a highly motivated and experienced Support Desk Manager looking for a new challenge in a dynamic SAAS company, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you believe you are the ideal candidate for this position.
If you are not from Baton Rouge area, please explain if you are willing to relocate. This is an in-office position.
365Labs is an equal opportunity employer and welcomes candidates of all backgrounds to apply.

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