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Saas Support Jobs (NOW HIRING)

ClickDimensions

Support Specialist

Peachtree City, GA · On-site

$24.04 - $36.46/hr

SaaS based applications and support experience strongly preferred. * Act as a subject matter expert on the Click platform, providing technical guidance to customers and internal teams on features of ...

Zero Networks

Senior Technical Support Engineer

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.

Albi

Customer Support Specialist

Chicago, IL · On-site

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Fibersmith

Client Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

OnBoard

Customer Support Specialist I

Indianapolis, IN

$17.25 - $23.25/hr

Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles. * Minimum 2+ years of experience using ticketing platforms such as Zendesk ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end ... Own support KPIs and drive improvements across response times, resolution quality, operational ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end ... Own support KPIs and drive improvements across response times, resolution quality, operational ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Fibersmith

Client Support Specialist

Columbia, MO

$17.25 - $23/hr

Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Granicus

Customer Support Representative

Saint Paul, MN

$16.25 - $22/hr

Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...

PublicInput

Customer Support Manager

Raleigh, NC · On-site

Customer Support Manager About PublicInput PublicInput develops and supports Software-as-a-Service (Saas) solutions designed for government agencies and their consultant partners to facilitate and ...

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How much do saas support jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A SaaS support role can potentially earn $2,000 a week if it involves high-paying contracts, specialized skills, or freelance opportunities. Achieving this income may require working multiple clients, developing expertise in customer support tools, and maintaining a flexible schedule. Building a strong reputation and gaining certifications can also help increase earning potential in remote SaaS support positions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support job?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What is a SaaS-based job?

A SaaS Support job involves assisting customers with cloud-based software applications delivered as a service. It typically requires knowledge of the SaaS platform, troubleshooting skills, and communication abilities to help users resolve technical issues remotely.

What is a SaaS support?

SaaS support involves assisting customers with cloud-based software applications, helping troubleshoot issues, providing guidance on features, and ensuring smooth operation. Support specialists often use ticketing systems and may need technical knowledge of the SaaS platform to resolve user problems efficiently.

What are the key skills and qualifications needed to thrive in the Saas Support position, and why are they important?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

Is SaaS being replaced by AI?

SaaS support roles involve assisting users of cloud-based software, and while AI tools are increasingly used to automate routine tasks, they do not fully replace the need for human support specialists. Support professionals may need to adapt by developing skills in AI and automation to enhance service delivery. AI can augment SaaS support but is unlikely to eliminate the role entirely in the near future.
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Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Support Specialist

Support Specialist

ClickDimensions

Peachtree City, GA • On-site

$24.04 - $36.46/hr

Full-time

Posted 7 days ago

Job description

Job Summary:
Please enter your job advertisement. If you are using Workday recruitment this is what will be published on the website above the job description. This cannot be formatted with bullet points etc. so please use reader friendly paragraphs.
Job Description:
Technical Support Specialist
We are seeking a Technical Support Specialist to join our Customer Support team, delivering expert technical support for the Click platform integrated with Microsoft Dynamics 365.
In this role, you will own technical issues end to end, partnering closely with Application Engineering to own tickets to resolution and actively work to resolve cases. You will use logging and diagnostics to troubleshoot, spot patterns, and reduce repeat issues, while contributing to knowledge articles and best practices. You will enhance customer satisfaction and engagement by providing clear guidance, proactive communication, and deep subject-matter expertise.
This is a remote position for candidates based in the Atlanta, Georgia area, with standard working hours of 8:00 a.m. to 4:00 p.m. Eastern Time (ET).
Key Responsibilities
  • Deliver exceptional technical support to customers via phone, chat, and email, using the Zendesk ticketing platform to manage and resolve support requests efficiently.
  • Own complex and escalated customer issues from investigation through resolution.
  • SaaS based applications and support experience strongly preferred.
  • Act as a subject matter expert on the Click platform, providing technical guidance to customers and internal teams on features of the Click application such as Email, Forms, SSL and Email Deliverability.
  • Validate product defects and provide clear, reproducible information to Product and Engineering teams.
  • Collaborate with Engineering, Product, Customer Success, and Professional Services to deliver timely resolutions, while serving as a dedicated technical contact for high-value customer accounts.
  • Assist with technical onboarding where required, providing product expertise and best-practice guidance to support successful customer adoption.
  • Assist with service incidents and outages, including triage, customer communication, and cross-functional coordination.
  • Participate in the on-call support rotation to provide out-of-hours coverage for critical issues.
  • Identify recurring issues and recommend improvements to products, processes, and customer experience.
  • Contribute to continuous improvement initiatives and use AI responsibly to enhance productivity, service quality, and operational efficiency.

Requirements:
  • 0-3 years' experience customer-facing SaaS support role.
  • Bachelor's Degree strongly preferred.
  • Excellent written and verbal communication skills with a strong customer-focused approach.
  • Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
  • Experience using support ticketing platforms such as Zendesk or similar.
  • Familiarity with digital marketing concepts and marketing automation platforms.
  • Experience with Microsoft Dynamics 365 is preferred.
  • Ability to work collaboratively across cross-functional teams globally and manage multiple priorities.
  • Comfortable using AI to improve productivity and customer support outcomes.
  • A positive attitude, strong team ethic, and a good sense of humour, with the ability to build positive relationships with customers and colleagues.
  • A passion for continuous learning and delivering exceptional customer experiences.
*SALARY AND ADDITIONAL PAY*
Base salary range: $24.04 - $36.46 per hour
Other compensation: This position is eligible to participate in the discretionary company bonus plan.
* Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications and other job-related reasons
Worker Type:
Regular
Number of Openings Available:
1

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