Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Client Support Specialist
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
Client Support Specialist
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Support user access, device compliance, and security controls across various SaaS and cloud ...
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Support user access, device compliance, and security controls across various SaaS and cloud ...
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Support user access, device compliance, and security controls across various SaaS and cloud ...
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Support user access, device compliance, and security controls across various SaaS and cloud ...
Client Support Specialist
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
Client Support Specialist
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Support user access, device compliance, and security controls across various SaaS and cloud ...
SaaS applications and identity platforms * Clinical applications and EHR workflows * Familiarity ... Support user access, device compliance, and security controls across various SaaS and cloud ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Preferred Qualifications: - Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support. - Familiarity with CRM, ticketing systems, remote troubleshooting, and ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Quick apply
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...
Client Support Specialist
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
Client Support Specialist
Columbia, MO · On-site
$17.25 - $23/hr
Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.
Automotive, mobility, roadside assistance, travel, retail, technology, or SaaS support experience. * CRM experience (Intercom, Salesforce, Zendesk, or similar platforms). * Experience supporting ...
Automotive, mobility, roadside assistance, travel, retail, technology, or SaaS support experience. * CRM experience (Intercom, Salesforce, Zendesk, or similar platforms). * Experience supporting ...
Customer Support Specialist I
Indianapolis, IN · On-site
$17.25 - $23.25/hr
Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles. * Minimum 2+ years of experience using ticketing platforms such as Zendesk ...
Customer Support Specialist I
Indianapolis, IN · On-site
$17.25 - $23.25/hr
Minimum 3+ years of experience in customer support, technical support, SaaS support, or related customer-facing roles. * Minimum 2+ years of experience using ticketing platforms such as Zendesk ...
Customer Support Associate
$18 - $24.50/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Customer Support Associate
$18 - $24.50/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Customer Support Associate
Boston, MA · On-site
$19 - $26/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Customer Support Associate
Boston, MA · On-site
$19 - $26/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Customer Support Associate (Remote)
Boston, MA · Remote
$18 - $24.50/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Quick apply
Customer Support Associate (Remote)
Boston, MA · Remote
$18 - $24.50/hr
The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...
Customer Support Representative
Saint Paul, MN · On-site
$16.25 - $22/hr
Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...
Customer Support Representative
Saint Paul, MN · On-site
$16.25 - $22/hr
Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...
Saas Support information
See salary details
$11.78 - $13.09
1% of jobs
$13.09 - $14.40
4% of jobs
$15.43 is the 25th percentile. Wages below this are outliers.
$14.40 - $15.71
25% of jobs
$15.71 - $17.02
14% of jobs
The median wage is $17.53 / hr.
$17.02 - $18.33
14% of jobs
$18.33 - $19.65
10% of jobs
$20.30 is the 75th percentile. Wages above this are outliers.
$19.65 - $20.96
13% of jobs
$20.96 - $22.27
4% of jobs
$22.27 - $23.58
8% of jobs
$23.58 - $24.89
3% of jobs
$24.89 - $26.20
3% of jobs
$11
$18
$26
How much do saas support jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.
What are some typical challenges faced in a SaaS Support role, and how are they addressed?
SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.
What is a SaaS Support?
A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.
What are the key skills and qualifications needed to thrive in SaaS Support?
To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.
More about Saas Support jobs
What cities are hiring for Saas Support jobs? Cities with the most Saas Support job openings:
What are the most commonly searched types of Saas Support jobs? The most popular types of Saas Support jobs are:
What states have the most Saas Support jobs? States with the most job openings for Saas Support jobs include:
What job categories do people searching Saas Support jobs look for? The top searched job categories for Saas Support jobs are:
Full-time
Re-posted 11 days ago
Job description
Job Title:
English-Spanish Bilingual Tier 2 Technical Support Representative
Company:
Callnovo
Location:
Remote / Freelancer Contract
This posting is city-anchored for job board distribution, but candidates may work remotely if they are legally able to provide freelance services from their location.
Employment Type:
Freelancer Contract
Working Hours:
- 3:00 PM - 12:00 AM Central European Time
- 5 days per week
- Weekend rotation may be required
Market Served:
English and Spanish-speaking customers
Industry:
Customer Support / Technical Support / Call Center Services
Job Overview:
Callnovo is seeking an English-Spanish Bilingual Tier 2 Technical Support Representative to deliver customer service and technical issue resolution for an international client. This position is ideal for candidates with strong spoken and written English and Spanish skills, solid troubleshooting abilities, and experience handling customer escalations.
Key Responsibilities:
- Provide Tier 2 customer and technical support in both English and Spanish.
- Troubleshoot product, account, and service issues, guiding customers to resolution.
- Accurately escalate complex cases with clear notes and supporting details.
- Maintain professional communication across email, phone, chat, or ticketing channels.
- Follow client workflows, quality standards, and data privacy requirements.
Requirements:
- Proficiency in both English and Spanish; must be comfortable supporting customers professionally in both languages.
- Prior experience in customer support, call center, help desk, or technical support.
- Ability to work 3:00 PM - 12:00 AM Central European Time, 5 days per week, including possible weekend rotation.
- Reliable internet connection, quiet work environment, and ability to work independently as a freelancer.
- Strong problem-solving skills, attention to detail, and clear written communication.
Preferred Qualifications:
- Experience in Tier 2 support, SaaS support, telecom, e-commerce, or consumer technology support.
- Familiarity with CRM, ticketing systems, remote troubleshooting, and escalation workflows.
How to Apply:
Please submit your resume through this posting. Qualified candidates may be invited to complete registration through Callnovo's application page: https://assess.herodash.ai/jobs/147. No separate assessment is required at this stage.
About Fuku
Sourced by ZipRecruiter
Industry
Food services and drinking places
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2015