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Saas Support Jobs (NOW HIRING)

Opiniion

Integrations Support Specialist

Lehi, UT · On-site

$18 - $20/hr

The ideal candidate has 1-2 years of experience in a technical support, SaaS support, or client-facing technical role. You don't need to be a software engineer - but you should be comfortable digging ...

Ripple

Manager, Client Support

Chicago, IL · On-site

Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk ... We seek a Manager, Client Support who shares our commitment to excellence. You'll play a key part ...

Rentvine

Technical Support Analyst (Tier 2)

Estero, FL · On-site +1

The ideal candidate has deep SaaS support experience, strong technical instincts, a working knowledge of accounting or property management workflows, and the communication skills to operate fluently ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Fibersmith

Client Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end ... Own support KPIs and drive improvements across response times, resolution quality, operational ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end ... Own support KPIs and drive improvements across response times, resolution quality, operational ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

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How much do saas support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support job?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Saas Support position, and why are they important?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

More about Saas Support jobs
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Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of May 2026, with employment types broken down into 3% Full Time, and 97% Part Time. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Integrations Support Specialist

Integrations Support Specialist

Opiniion

Lehi, UT • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

Job description

Opiniion is a resident satisfaction software that partners with property management companies to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America's fastest-growing private companies. Driven by a forward-thinking team, we're shaping the future of resident engagement. Our continued growth and commitment to innovation make this an exciting time to be part of our team!
LOCATION: Lehi, UT
POSITION OVERVIEW:
As an Integrations & Automation Support Specialist at Opiniion, you'll be the go-to person for helping our clients get connected, stay connected, and get the most out of our platform. This is primarily a client-facing support role - you'll spend most of your time troubleshooting integration issues, guiding clients through configurations, and resolving technical questions via tickets and direct communication.
Beyond day-to-day support, you'll also build and maintain automations using tools like n8n and other no-code/low-code platforms to improve how integrations run and reduce manual work across the team.
The ideal candidate has 1-2 years of experience in a technical support, SaaS support, or client-facing technical role. You don't need to be a software engineer - but you should be comfortable digging into technical problems, learning new tools quickly, and communicating clearly with both clients and internal teams.
RESPONSIBILITIES:
Client Support (Primary Focus)
  • Serve as the primary point of contact for client integration questions, issues, and onboarding
  • Troubleshoot and resolve integration-related support tickets in a timely and professional manner
  • Guide clients through integration setup, configuration, and best practices
  • Train clients and internal team members on how to use and troubleshoot integrations
  • Document bugs and feature requests with clear technical details and reproducible steps, escalating to the Product and Project Management teams as needed

Automation & Integration Work
  • Build, configure, and maintain automations using n8n and other no-code/low-code tools
  • Set up and manage integrations between Opiniion's platform and external systems used by clients
  • Map and transform data between systems to ensure accurate and reliable data flow
  • Identify opportunities to automate repetitive processes and improve integration reliability
  • Maintain clear documentation for all integration configurations, workflows, and troubleshooting steps

Collaboration
  • Work closely with Customer Success, Product, and Engineering teams to surface and communicate client-reported issues
  • Provide integration-specific context to help internal teams evaluate and prioritize reported issues or feature requests
  • Contribute ideas for improving the overall client integration experience

QUALIFICATIONS:
  • Minimum of 1-2 years of experience in an Integrations Support Specialist role or a similar capacity.
  • 1-2 years of experience in a technical support, SaaS support, or client-facing technical role
  • Comfortable working with no-code/low-code automation tools (n8n, Zapier, Make, or similar)
  • Familiarity with basic API concepts (REST, webhooks) at a conceptual level - you don't need to write code, but you should understand how systems talk to each other
  • Strong troubleshooting instincts and attention to detail
  • Clear, professional communicator - both written and verbal
  • Self-starter who can manage a support queue and prioritize without constant direction
  • Genuine interest in AI tools and a desire to incorporate them into daily work

PAY RANGE: $18-$20/hour (DOE)
OPINIION'S CULTURE:
At Opiniion, we take our work seriously, but we don't take ourselves too seriously! Our culture has been affectionately coined "Funfessional"-a perfect blend of professionalism and fun. We are committed to maintaining the highest standards of integrity, ethics, and excellence in all we do while fostering an environment where people enjoy coming to work. We believe in collaboration, innovation, and building a team that truly cares-about our clients, their residents, and each other.
BENEFITS SNAPSHOT:
  • Comprehensive healthcare plans, encompassing medical, dental, and vision insurance, along with group life coverage. Opiniion covers 40-90% of the premium cost for employees and all dependents.
  • 401(k) retirement plan with a 100% corporate match on the first 1% and 50% match on the next 5%.
  • Pre-tax Health Spending Accounts (HSA).
  • Paid Parental Leave for all new parents (including adoption or foster care).
  • Unlimited Time Off policies.
  • 10 Paid Holidays annually.
  • Monthly Gym Reimbursement benefit.

*Note that the above benefits are available only to full-time employees of Opiniion*
Opiniion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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