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Saas Support Jobs (NOW HIRING)

Zero Networks

Senior Technical Support Engineer

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Urrly

CX Support Agent - Level 1

$1.0K - $1.3K/mo

CX Support Agent - Level 1 Join a growing SaaS support team helping mission-driven organizations get more value from the software they use every day. This is a remote, Philippines-based Level 1 ...

Fibersmith

Client Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.

Fibersmith

Client Support Specialist

Columbia, MO

$17.25 - $23/hr

Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Fibersmith

Client Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end ... Own support KPIs and drive improvements across response times, resolution quality, operational ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Government Technology (SaaS) Company Size: 50+ What They Do: Our client offers an end-to-end ... Own support KPIs and drive improvements across response times, resolution quality, operational ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Zinier

Customer Support Associate

$18 - $24.50/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...

Granicus

Customer Support Representative

Saint Paul, MN

$16.25 - $22/hr

Software as a Service (SaaS) support * Digital communications * Jira or another software engineering workflow application * Digital Design Granicus is committed to providing equal employment ...

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Saas Support information

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How much do saas support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A SaaS support role can potentially earn $2,000 a week if it involves high-paying contracts, specialized skills, or freelance opportunities. Achieving this income may require working multiple clients, developing expertise in customer support tools, and maintaining a flexible schedule. Building a strong reputation and gaining certifications can also help increase earning potential in remote SaaS support positions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What is a SaaS Support job?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What is a SaaS-based job?

A SaaS Support job involves assisting customers with cloud-based software applications delivered as a service. It typically requires knowledge of the SaaS platform, troubleshooting skills, and communication abilities to help users resolve technical issues remotely.

What is a SaaS support?

SaaS support involves assisting customers with cloud-based software applications, helping troubleshoot issues, providing guidance on features, and ensuring smooth operation. Support specialists often use ticketing systems and may need technical knowledge of the SaaS platform to resolve user problems efficiently.

What are the key skills and qualifications needed to thrive in the Saas Support position, and why are they important?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

Is SaaS being replaced by AI?

SaaS support roles involve assisting users of cloud-based software, and while AI tools are increasingly used to automate routine tasks, they do not fully replace the need for human support specialists. Support professionals may need to adapt by developing skills in AI and automation to enhance service delivery. AI can augment SaaS support but is unlikely to eliminate the role entirely in the near future.
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Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 65% Physical, 5% Hybrid, and 30% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
Support Services / Customer Success Lead

Support Services / Customer Success Lead

Lancesoft

Southlake, TX • On-site

Full-time

Posted 24 days ago

Job description


This job is with Encode, Inc a fully owned subsidiary of Lancesoft
The Support Services / Customer Success Lead is responsible for the ongoing service relationship after deployment, including support processes, SLA performance, incident response coordination, issue escalation, customer communications, and ongoing optimization.
Why this role is required for this RFP: The RFP requires a detailed description of:
  • maintenance and updates
  • support structure and availability
  • response times and escalation procedures
  • SLAs
  • incident management
  • knowledge bases/documentation
  • delivery of updates and enhancements

This role also supports the City's broader-adoption evaluation factor by showing the vendor can sustain long-term value beyond pilot launch.
Primary Responsibilities
  • Define and manage the ongoing support model for the City's pilot and post-deployment operations.
  • Document support channels, service hours, severity definitions, SLAs, response targets, and escalation paths.
  • Coordinate issue triage, communication, incident resolution, and service reporting.
  • Oversee release communications, update notices, and customer-impact planning.
  • Provide access to support documentation, knowledge resources, and self-service assistance.
  • Track adoption, support trends, recurring issues, and opportunities for platform optimization.
  • Serve as a continuity point between implementation completion and operational steady state.

Required Qualifications
  • Experience in SaaS support management, service delivery, or enterprise customer success.
  • Familiarity with incident management and SLA-driven support operations.
  • Strong client communication and issue management skills.

Preferred Qualifications
  • ITIL or service management background.
  • Experience supporting public sector or regulated clients.

Meet Your Recruiter
Mayank Gupta
LanceSoft logo

About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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