ZipRecruiter

Log In

1

Saas Support Jobs (NOW HIRING)

Wise Skulls

MES Test Manager

Atlanta, GA · On-site

Develop and manage test plans, ensuring coverage of functional, regression, and integration testing for upgrades (3.1.8 on-prem to 3.4 SaaS). * Support local validation teams during adoption projects ...

Careficient Inc

Client Support 1

$17 - $22.25/hr

Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...

Careficient

Client Support 1

Stuart, FL · Remote

$17 - $22.25/hr

Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...

Careficient

Client Support 1

Stuart, FL · On-site

$14.50 - $19.25/hr

Call center or SaaS support experience. * Bilingual (English/Spanish) skills are preferred but not required. * Customer-focused mindset. * Experience with CRM or ticketing systems. * Strong empathy ...

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Take ownership of additional projects that improve the efficiency and effectiveness of the Support Team Qualifications: * 4+ years of experience in technical support, SaaS support, customer support ...

RateLinx

Account Manager

Scottsdale, AZ

$75K - $85K/yr

You will use your SaaS support experience to solve customer issues, assist the customers with system configuration, and provide value-added customer support. You will solve customer issues by:

ShipperHQ

Sr. Technical Support Engineer

Austin, TX · On-site

Take ownership of additional projects that improve the efficiency and effectiveness of the Support Team Qualifications: * 4+ years of experience in technical support, SaaS support, customer support ...

Infomedia

$17.25 - $23.25/hr

This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You'll ...

Zero Networks

Senior Technical Support Engineer

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). * 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Fibersmith

Client Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

Be responsible for SaaS support and maintaining productive and positive interactions with clients * Troubleshoot issues and problems that clients and/or other team members are having with the system.

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Zinier

Customer Support Associate (JavaScripting Expert)

$18 - $24.50/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsSaas Support Jobs

Saas Support information

See salary details

$11

$18

$26

How much do saas support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for saas support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

More about Saas Support jobs

What cities are hiring for Saas Support jobs?

Cities with the most Saas Support job openings:

What are the most commonly searched types of Saas Support jobs?

The most popular types of Saas Support jobs are:

What states have the most Saas Support jobs?

States with the most job openings for Saas Support jobs include:

What job categories do people searching Saas Support jobs look for?

The top searched job categories for Saas Support jobs are:

Saas Support jobs near you
Infographic showing various Saas Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

MES Test Manager

Wise Skulls

Atlanta, GA • On-site

Contractor

Posted 17 days ago

Job description

Title: MES Test Manager
Location: Atlanta, GA (Onsite)
Duration: 6+ Months
Implementation Partner: Infosys
End Client: To Be Disclosed
JD
Lead and coordinates MES testing across deployments, migrations, and adoption work, ensuring robust validation and seamless transition from legacy on-prem versions to PAS-X 3.4 SaaS. Support authoring activities as needed. Standardize MBRs/EBRs with site teams, configuring records across environments, and supporting sites through go-live, HyperCare, and ongoing EBR-related needs.
Key Responsibilities:
Testing
  • Coordinate and oversee all MES test activities across deployments, migrations, and adoption workstreams.
  • Develop and manage test plans, ensuring coverage of functional, regression, and integration testing for upgrades (3.1.8 on-prem to 3.4 SaaS).
  • Support local validation teams during adoption projects, ensuring alignment with site-specific validation requirements.
  • Collaborate with cross-functional pods to identify defects, risks, and dependencies, ensuring timely resolution.
  • Report testing progress, outcomes, and risks to the Scrum Master, Program Manager, and technical/business leads.
  • Support creation and revision of all SDLC documents.

Author Support:
  • Perform MBR authoring & standardization with Area Lead, Site Process Engineers/Authors and EBR Lead.
  • Configures standardized EBRs in Development Environment.
  • Provide Go live support.
  • Configures EBR in Development, QA & Production Environment.
  • Address Site specific questions, use cases from Sites EBR .
  • Provide HyperCare and Go live EBR support.

Apply