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Saas Support Jobs in Georgia (NOW HIRING)

Wise Skulls

MES Test Manager

Atlanta, GA · On-site

Develop and manage test plans, ensuring coverage of functional, regression, and integration testing for upgrades (3.1.8 on-prem to 3.4 SaaS). * Support local validation teams during adoption projects ...

JobRx, Inc.

MES Test Manager

Atlanta, GA · On-site

$90 - $140/hr

Develop and manage test plans, ensuring coverage of functional, regression, and integration testing for upgrades (3.1.8 on-prem to 3.4 SaaS). * Support local validation teams during adoption projects ...

New

Infomedia

$17.25 - $23.25/hr

This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. You'll ...

Eptura

Manager, Support

Atlanta, GA · On-site +1

The ideal candidate is a hands-on, data-driven people leader who understands SaaS support operations, creates clarity and accountability, and uses metrics, quality insights, and customer feedback to ...

New

Docebo

Premium Support Advisor

Athens, GA · On-site

Utilize your proficiency in SaaS support tools such as Zendesk, Salesforce, Slack, and JIRA to streamline workflows and deliver rapid solutions. * Collaborative Team Player: Bring a self-starter ...

Docebo

Premium Support Advisor

Athens, GA · On-site

Utilize your proficiency in SaaS support tools such as Zendesk, Salesforce, Slack, and JIRA to streamline workflows and deliver rapid solutions. * Collaborative Team Player: Bring a self-starter ...

Eptura

Manager, Support

Atlanta, GA · On-site

The ideal candidate is a hands-on, data-driven people leader who understands SaaS support operations, creates clarity and accountability, and uses metrics, quality insights, and customer feedback to ...

New

fluidrasa

Sr Manager, SaaS Sales

Atlanta, GA · Remote

Partner with Marketing, Product, and Commercial teams to support business growth and customer ... Strong understanding of modern SaaS sales tools and processes, including CRM management, sales ...

CapTech Consulting

SaaS Platform Engineer

Atlanta, GA · On-site

This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...

Mather Economics

Sales Engineer (SaaS)

Atlanta, GA · On-site

Partner with Sales team to support the full sales cycle, from discovery through close * Lead ... SaaS environment * Strong technical foundation (e.g., APIs, data architecture, cloud platforms ...

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How much do saas support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for saas support in Georgia is $15.70, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.26 per hour, depending on experience, location, and employer.

What is a SaaS Support?

A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in SaaS Support?

To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.

What are some typical challenges faced in a SaaS Support role, and how are they addressed?

SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.

What are the most commonly searched types of Saas Support jobs in Georgia?

The most popular types of Saas Support jobs in Georgia are:

What are popular job titles related to Saas Support jobs in Georgia?

For Saas Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Saas Support jobs in Georgia look for?

The top searched job categories for Saas Support jobs in Georgia are:

What cities in Georgia are hiring for Saas Support jobs?

Cities in Georgia with the most Saas Support job openings:

Saas Support jobs near you
Infographic showing various Saas Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 20% Part Time, 9% Contract, and 3% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $32,653 per year, or $15.7 per hour.

MES Test Manager/Author Support

Exl Neo Technologies

Atlanta, GA • On-site

Other

Posted 7 days ago

Job description

Please share below details.

Location: Onsite, Atlanta

Job Title: MES Test Manager/Author Support

Job Description

Lead and coordinates MES testing across deployments, migrations, and adoption work, ensuring robust validation and seamless transition from legacy on-prem versions to PAS-X 3.4 SaaS.

Support authoring activities as needed. Standardize MBRs/EBRs with site teams, configuring records across environments, and supporting sites through go-live, Hyper Care, and ongoing EBR-related needs.

Key Responsibilities

Testing

  • Coordinate and oversee all MES test activities across deployments, migrations, and adoption workstreams.
  • Develop and manage test plans, ensuring coverage of functional, regression, and integration testing for upgrades (3.1.8 on-prem to 3.4 SaaS).
  • Support local validation teams during adoption projects, ensuring alignment with site-specific validation requirements.
  • Collaborate with cross-functional pods to identify defects, risks, and dependencies, ensuring timely resolution.
  • Report testing progress, outcomes, and risks to the Scrum Master, Program Manager, and technical/business leads.
  • Support creation and revision of all SDLC documents

Author Support

  • Perform MBR authoring & standardization with Area Lead, Site Process Engineers/Authors and EBR Lead.
  • Configures standardized EBRs in Development Environment.
  • Provide Go live support.
  • Configures EBR in Development, QA & Production Environment.
  • Address Site specific questions, use cases from Sites EBR .
  • Provide Hyper Care and Go live EBR support.

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