2

Remote Saas Support Jobs in Georgia (NOW HIRING)

$17.25 - $23.25/hr

Experience supporting SaaS or proprietary software platforms * Exposure to automotive, dealership, or related industries * Experience working in remote or distributed teams, or multilingual/global ...

This role is remote and can sit anywhere in the United States. WHAT YOU WILL CONTRIBUTE This ... Partner with Marketing, Product, and Commercial teams to support business growth and customer ...

Minimum 5 years of account sales experience in a remote SaaS environment * Proven success closing ... You'll see the impact of our massive investment in DEIB daily - from our well-supported employee ...

... SaaS platform that hospitals and health plans rely on to help prevent patient harm and standardize ... This is a remote role. Candidates must be located in the Metro Atlanta, Georgia area for periodic ...

Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce ... Flexible PTO and remote-first work environment * Professional development and leadership training

Demonstrated expertise in supporting complex SaaS applications, with a strong understanding of ... Experience with ticketing systems (e.g., Salesforce Service Cloud, Zendesk) and remote support ...

This role is remote with the expectation that candidates are based near one of the following Voya ... Support SaaS Security Posture Management (SSPM) initiatives across enterprise SaaS platforms.

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Experience supporting a SaaS or infrastructure product * Exposure to Mac infrastructure, Orka, VDI ...

next page

Showing results 1-20

Remote Saas Support information

What are popular job titles related to Remote Saas Support jobs in Georgia?

For Remote Saas Support jobs in Georgia, the most frequently searched job titles are:

What cities in Georgia are hiring for Remote Saas Support jobs?

Cities in Georgia with the most Remote Saas Support job openings:

Infographic showing various Remote Saas Support job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Client Support Specialist (Bilingual, French)

Infomedia

Atlanta, GA • On-site, Remote

$17.25 - $23.25/hr

Full-time

Posted 15 days ago


Job description

We're looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success. 

You'll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit. This role provides strong exposure to multiple products, hands-on troubleshooting experience, and knowledge enablement responsibilities. 

Responsibilities

  • Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products
  • Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction
  • Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams
  • Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement
  • Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience
  • Support initiatives focused on driving customer success outcomes, including retention, adoption, and engagement metrics
  • Monitor and contribute to customer support KPIs, including first response time, resolution time, customer wait time, and ticket volume, ensuring a balance of quality and efficiency
  • Identify opportunities to streamline ticket handling, improve response frameworks, and reduce friction in customer interactions
  • Participate in coaching, mentoring, and team knowledge-sharing to strengthen organizational capabilities 

Required qualifications 

  • 1-3 years of experience in customer support, customer success, or related client-facing roles
  • Ability to work Noon - 8 pm EST
  • Strong communication and relationship-building skills with the ability to guide customers toward success
  • Comfort with learning and explaining complex software tools and processes
  • Interest in knowledge management, process improvement, and customer enablement
  • Written and spoken fluency in English; Canadian French
  • Experience using ticketing or support tools such as Zendesk, Salesforce, or similar platforms 

Nice to have 

  • Experience supporting SaaS or proprietary software platforms
  • Exposure to automotive, dealership, or related industries
  • Experience working in remote or distributed teams, or multilingual/global support environments
  • Familiarity with analytics or reporting to inform customer success initiatives or operational improvement projects