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Remote Technical Support Jobs in Georgia (NOW HIRING)

Encoura

Remote Technical Support Advisor

Atlanta, GA · Remote

$13/hr

Role Overview Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Tractian

Technical Support Engineer

Atlanta, GA · Remote

You'll collaborate with the development team to improve our products, deliver remote support via ... Resolve complex technical problems by delivering accurate and timely engineering solutions.

Harris

This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... years in technical customer support, help desk, IT support, or a similar role * Comfortable in ...

Relatient

Technical Support Analyst

Atlanta, GA · On-site +1

$23 - $30/hr

The Technical Analyst also provides support for web portal functionality, delivers client training, manages cases through resolution, and plays a critical role in driving overall client satisfaction ...

MacStadium

Senior Technical Support Engineer

Atlanta, GA · On-site +1

$80K - $100K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... As a Senior Technical Support Engineer, you will be the operational backbone of our support ...

Harris

$160K - $185K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... A team of Business Analysts supporting PM and EMR, including their assignments, development, and ...

Harris

$160K - $185K/yr

This remote role welcomes candidates anywhere in the US. Travel is required as needed ... A team of Business Analysts supporting PM and EMR, including their assignments, development, and ...

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All JobsRemote Technical Support JobsRemote Technical Support Jobs in Georgia

Remote Technical Support information

See Georgia salary details

$12

$21

$37

How much do remote technical support jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for remote technical support in Georgia is $21.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a Remote Technical Support specialist, and why are they important?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by Remote Technical Support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Georgia? The most popular types of Technical Support jobs in Georgia are:
What are popular job titles related to Remote Technical Support jobs in Georgia? For Remote Technical Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Georgia look for? The top searched job categories for Remote Technical Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Technical Support jobs? Cities in Georgia with the most Remote Technical Support job openings:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Georgia as of June 2026, with employment types broken down into 1% As Needed, 95% Full Time, 2% Part Time, and 2% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $45,748 per year, or $22 per hour.

Remote Technical Support Advisor

Encoura

Atlanta, GA • Remote

$13/hr

Full-time

Posted 4 days ago

Job description

Role Overview

Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and maintenance of online learning software and equipment. Troubleshoots hardware and software issues, ensuring a smooth user experience. Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution. Handles multiple tasks simultaneously and escalates issues promptly when needed. In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner.

A Day in the Life

  • Addressing student families concerns
  • Providing introductory information to new users on various products
  • Providing delightful, efficient, and accurate resolutions to customer inquiries
  • Demonstrating empathy, patience, and flexibility during phone calls
  • In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
  • Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
  • Documenting information into web-based ticketing system
  • Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
  • Participating in internal training programs to expand knowledge and support multiple clients

About You

  • Excellent English written and oral communication proficiency (equivalent to CEF C1 level or above)
  • Computer knowledge and multi-tasking with internet navigation skills
  • Experience navigating and managing multiple passwords and systems simultaneously
  • High school diploma
  • Must be at least 18 years old
  • Willing to accept a temporary, full-time position working 40 hours a week
  • Must reside within approved state*
  • Able to work from home with Home Internet that meets the following requirements:
    • 30 Mbps download
    • 15 Mbps upload
    • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • Wi-Fi is allowed; wired connection required if WiFi becomes unstable
  • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
    • CLEAR™ Candidate FAQ
  • Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems.
  • College degree or some college completed preferred
  • 1 or more years of customer service experience preferred

What Makes This Opportunity

  • Receive paid training and ongoing support
  • Gain hands-on experience in customer experience and tech-enabled services
  • Support a mission-driven environment serving students and educators
  • Strengthen core skills like communication, customer service, and multitasking

Our Training Approach

During your paid 2 week training you will learn:

  • Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
  • Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
  • You will learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

The hourly pay rate for this position is $13.00. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs.

About Us

Encoura's mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success. 

Encoura's expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage® — the nation's largest free college and career planning program used by millions of high school students and educators nationwide. 

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S. 

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or are limited in the ability and need an alternative method for applying, please contact the Talent Team. 

Applicants from California, please review the CA HR Privacy Notice. 

To review our privacy policy, please click this link: https://encoura.org/privacy-policy/