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Entry Level Saas Support Jobs in Georgia (NOW HIRING)

Lead Forensics

Account Executive - ATL

Atlanta, GA · On-site

$60 - $80/hr

Join Lead Forensics, a rapidly growing SaaS company supporting over 400 employees across our US and ... If you're new to outbound sales, we're also hiring for our entry-level Sales Development ...

Lead Forensics

Account Executive - ATL

Atlanta, GA · On-site

$90K - $140K/yr

Join Lead Forensics, a rapidly growing SaaS company supporting over 400 employees across our US and ... If you're new to outbound sales, we're also hiring for our entry-level Sales Development ...

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Entry Level Saas Support information

What is an entry level SaaS support?

An Entry Level SaaS Support role involves assisting customers with issues related to Software as a Service (SaaS) products. People in this position typically answer customer inquiries, troubleshoot technical problems, and provide guidance on using software features. They document issues, escalate complex problems to higher-level support, and help ensure a positive user experience. This role is ideal for individuals with strong communication skills and a basic understanding of software applications.

What are the key skills and qualifications needed to thrive as an entry level SaaS support?

To thrive as an Entry Level SaaS Support Specialist, you need strong problem-solving abilities, technical aptitude, and a basic understanding of cloud-based software platforms, often supported by a relevant degree or equivalent experience. Familiarity with help desk ticketing systems, CRM tools, and remote troubleshooting applications is typically required. Excellent communication, patience, and a customer-focused mindset are crucial soft skills for effectively assisting users and resolving issues. These skills ensure efficient issue resolution, high customer satisfaction, and smooth adoption of SaaS products.

What are the typical challenges faced by entry level SaaS support, and how can they overcome them?

Entry-level SaaS support specialists often encounter challenges such as understanding complex software products, adapting to rapidly changing features, and effectively communicating technical solutions to users with varying levels of expertise. To overcome these challenges, it’s important to actively participate in company-led training, seek mentorship from experienced colleagues, and make use of available documentation and internal knowledge bases. Collaborating closely with product and engineering teams can also help support specialists stay updated and provide accurate, timely assistance to customers.

What is the difference between Entry Level Saas Support vs Customer Support Specialist?

AspectEntry Level Saas SupportCustomer Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsCustomer service experience, communication skills
Work EnvironmentTech companies, SaaS platforms, remote or officeVarious industries, call centers, remote or in-office
Employer & Industry UsagePrimarily SaaS companies, tech startupsBroadly used across multiple sectors including tech, retail, and services

Entry Level Saas Support focuses on assisting users with SaaS platform issues, requiring technical and product knowledge. Customer Support Specialist roles are broader, emphasizing customer service skills across industries. While both roles involve helping customers, Entry Level Saas Support is more specialized in software and technical troubleshooting within the SaaS industry.

What are the most commonly searched types of Saas Support jobs in Georgia?

The most popular types of Saas Support jobs in Georgia are:

What are popular job titles related to Entry Level Saas Support jobs in Georgia?

For Entry Level Saas Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Entry Level Saas Support jobs in Georgia look for?

The top searched job categories for Entry Level Saas Support jobs in Georgia are:

What cities in Georgia are hiring for Entry Level Saas Support jobs?

Cities in Georgia with the most Entry Level Saas Support job openings:

Entry Level Saas Support jobs near you
Infographic showing various Entry Level Saas Support job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 32% In-person, 33% Hybrid, and 35% Remote job distribution.

Account Executive - ATL

Lead Forensics

Atlanta, GA • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Account Executive – B2B SaaS (Mid-Level Sales Role) Location:

Brookhaven, Atlanta | Mon–Fri | Hybrid Work Options Available

Compensation:

  • Base Salary: $50,000

  • OTE (Year 1): $90,000+

  • Expected Earnings:

    • Year 1: $90,000+

    • Year 2: $140,000+

Are you a driven sales professional with at least 1 year of end-to-end B2B sales experience, or a skilled cold caller looking to elevate your career? Join Lead Forensics, a rapidly growing SaaS company supporting over 400 employees across our US and UK offices. Our cutting-edge software empowers companies to identify website visitors and generate high-quality sales leads.

If you’re new to outbound sales, we’re also hiring for our entry-level Sales Development Representative (SDR) team.

What We Offer:

  • Uncapped commission, paid on new sales and renewals

  • Quarterly incentive trips to destinations like the Bahamas, Barbados, & Las Vegas

  • 401(k) plan

  • Medical, dental, and vision insurance

  • 20 days paid holiday plus federal holidays

  • Your birthday off — because you deserve it!

  • 2 paid charity volunteering days

  • Free onsite gym

  • Paid personal development (books, courses, etc.)

  • Exciting company socials: summer boat parties, holiday events, bowling, and more

What You’ll Do:

  • Own the full sales cycle from lead qualification to close, focusing on new business opportunities

  • Prospect directors and CEOs across North America and Canada through outbound calling to build your own pipeline

  • Execute the Lead Forensics sales process, scheduling demos and closing deals with ICP clients

  • Participate in regular follow-up training designed for your professional growth

Who You Are:

  • Have 1–2 years of B2B end-to-end sales experience, or 1+ year of outbound cold calling in a B2B market

  • Consistently meet or exceed sales targets

  • Demonstrate a strong work ethic and history of achievement

  • Possess excellent communication and problem-solving skills

  • Eager to learn, grow, and advance your sales career

Reference: AEATL26

#SaaS #BDR #Sales #Hiring #Commission #SDR #AE #ZR

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