Tysons, VA · On-site +1
This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions. • Support to resolve technical issues on Cellebrite SaaS based solutions for ...
Tysons, VA · On-site +1
This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions. • Support to resolve technical issues on Cellebrite SaaS based solutions for ...
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Reston, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Quick apply
Reston, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Quick apply
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Herndon, VA · On-site +1
$130K - $180K/yr
SaaS OneStream Platform Developer Location: Remote Clearance Required: Public Trust Clearance ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...
Herndon, VA · On-site +1
$130K - $180K/yr
SaaS OneStream Platform Developer Location: Remote Clearance Required: Public Trust Clearance ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Richmond, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
New
Reston, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
Reston, VA · On-site
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
Implement and support least-privilege access models, including management of service accounts ... Maintain a clean, authoritative SaaS inventory, including license entitlements, assigned users ...
Implement and support least-privilege access models, including management of service accounts ... Maintain a clean, authoritative SaaS inventory, including license entitlements, assigned users ...
Herndon, VA · On-site
$244.70 - $553.90/hr
SAP NS2 Vice President, SaaS Platform & Operations Must be a US Citizen; this position requires ... Technical Support * Operational Governance * Operational Security Strategic Business Outcomes ...
Herndon, VA · On-site
$244.70 - $553.90/hr
SAP NS2 Vice President, SaaS Platform & Operations Must be a US Citizen; this position requires ... Technical Support * Operational Governance * Operational Security Strategic Business Outcomes ...
Implement and support least-privilege access models, including management of service accounts ... Maintain a clean, authoritative SaaS inventory, including license entitlements, assigned users ...
Implement and support least-privilege access models, including management of service accounts ... Maintain a clean, authoritative SaaS inventory, including license entitlements, assigned users ...
This role is focused on delivering value, reducing risk, and improving commercial outcomes across the software and SaaS supplier portfolio while supporting timely, compliant, and business-aligned ...
This role is focused on delivering value, reducing risk, and improving commercial outcomes across the software and SaaS supplier portfolio while supporting timely, compliant, and business-aligned ...
This role is focused on delivering value, reducing risk, and improving commercial outcomes across the software and SaaS supplier portfolio while supporting timely, compliant, and business-aligned ...
This role is focused on delivering value, reducing risk, and improving commercial outcomes across the software and SaaS supplier portfolio while supporting timely, compliant, and business-aligned ...
Richmond, VA · On-site
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
Richmond, VA · On-site
$103K - $142K/yr
This is not a traditional "support-only" role. You will serve as a technical owner and subject matter expert for critical SaaS and cloud platforms, driving automation, security, scalability, and user ...
$11.68 - $12.98
1% of jobs
$12.98 - $14.28
4% of jobs
$15.30 is the 25th percentile. Wages below this are outliers.
$14.28 - $15.58
25% of jobs
$15.58 - $16.88
14% of jobs
The median wage is $17.38 / hr.
$16.88 - $18.18
14% of jobs
$18.18 - $19.48
10% of jobs
$20.13 is the 75th percentile. Wages above this are outliers.
$19.48 - $20.78
13% of jobs
$20.78 - $22.08
4% of jobs
$22.08 - $23.38
8% of jobs
$23.38 - $24.68
3% of jobs
$24.68 - $25.98
3% of jobs
$11
$18
$25
SaaS Support professionals often encounter challenges such as troubleshooting complex software issues for users with varying technical skills, managing high volumes of support requests, and keeping up with frequent software updates. To address these, they rely on strong communication to explain solutions clearly, utilize detailed knowledge bases, and collaborate with product or engineering teams for advanced problem-solving. Many teams also prioritize ongoing training and use workflow tools to efficiently manage and prioritize support tickets. This dynamic environment helps team members continuously develop their technical expertise while delivering high-quality service to customers.
A SaaS Support job involves assisting customers with technical issues, troubleshooting software problems, and ensuring users can effectively utilize a cloud-based application. Support specialists typically handle inquiries through chat, email, or phone, addressing concerns such as account setup, feature usage, and error resolution. They work closely with development teams to report bugs and suggest improvements. Strong communication, problem-solving, and technical skills are essential for success in this role.
To thrive as a SaaS Support professional, you need a solid understanding of software applications, troubleshooting, and customer service, usually backed by experience in technical support or IT. Familiarity with ticketing systems like Zendesk or Freshdesk, CRM platforms, and knowledge base tools is commonly required, while certifications such as CompTIA ITF+ or relevant product certifications are a plus. Strong communication, patience, and problem-solving abilities are critical soft skills for effectively assisting customers and collaborating with internal teams. These skills enable swift issue resolution, customer satisfaction, and seamless adoption of SaaS solutions.
Full-time
Posted 9 days ago
