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Technical Support Associate Jobs in Virginia (NOW HIRING)

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or ...

Apply Early

INSPYR Solutions

Technical Support Tech

Arlington, VA · On-site

$24/hr

Title: Technical Support Tech I Location: Sterling, VA Shift: Night shift 9pm-7am EST Pay Scale ... Associate's degree in Information Technology or a related field (or equivalent experience) Nice to ...

nLeague

Technical Support Analyst

Colonial Heights, VA · On-site

$25 - $30/hr

Technical Support Analyst Client: VSU Location: 2430 Pine Forest Dr, Colonial Heights, VA 23834 ... Associate's degree in Information Technology, Computer Science, or a related field (or equivalent ...

1 point system

Technical Support Analyst

Chester, VA · On-site

Education: Associate degree in information technology, Computer Science, or a related field (or equivalent professional experience). ? Technical Proficiency: Hands-on experience troubleshooting ...

ATG

Technical Support Analyst

Arlington, VA · On-site

Job Title: Technical Support Engineer Location: Fully Remote - D.C. Metro Area Employment Type ... Associate's degree in information technology or related field or equivalent industry certifications ...

DANE LLC

Technical Support Specialist

Chantilly, VA

$62K - $67K/yr

Associate's Degree or Equivalent Experience Experience: Minimum 1 - 3 years of relevant experience ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

Apply Early

INSPYR Solutions

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Title: Technical Support Technician Location: Manassas, VA Duration: 6 month contract (high ... Associate's degree, technical certification, or equivalent professional/military experience in a ...

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer ... Highly desiredMicrosoft Office Specialist Certification -Associate or Above.DesiredKnowledge of and ...

Beyond SOF

Technical Support Analyst 4

Petersburg, VA · On-site

VDH TECHNICAL SUPPORT ANALYST III (HYBRID) Maintains, analyzes, troubleshoots, and repairs computer ... Highly desired Microsoft Office Specialist Certification -Associate or Above. Desired Knowledge of ...

Adecco

Field Technical Support Consultant IV

Roanoke, VA

$39/hr

If Field Technical Support Consultant sounds like something you would be interested in, and you ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

New

Apply Early

Visa

Work Station Support Associate

Ashburn, VA · On-site

$17.50 - $22.50/hr

As a member of the Onsite Technical Support team, the Technical Support Associate - Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role ...

Visa

Work Station Support Associate

Ashburn, VA · On-site

$17.50 - $22.50/hr

As a member of the Onsite Technical Support team, the Technical Support Associate - Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role ...

Visa

Work Station Support Associate

Ashburn, VA

$17.50 - $22.50/hr

As a member of the Onsite Technical Support team, the Technical Support Associate - Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Virginia

Technical Support Associate information

See Virginia salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for technical support associate in Virginia is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Virginia? The most popular types of Technical Support jobs in Virginia are:
What are popular job titles related to Technical Support Associate jobs in Virginia? For Technical Support Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Virginia look for? The top searched job categories for Technical Support Associate jobs in Virginia are:
What cities in Virginia are hiring for Technical Support Associate jobs? Cities in Virginia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Virginia as of June 2026, with employment types broken down into 79% Full Time, 4% Part Time, and 17% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,922 per year, or $24.5 per hour.
Technical Support Specialist

Technical Support Specialist

Saalex

On-site

$45K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements. 

Essential Functions:

  • Provide Tier 1-3 technical support for hardware, software, and network-related issues. 
  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. 
  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications. 
  • Support user account management including provisioning, access control, and password management. 
  • Document incidents, resolutions, and system changes using ticketing systems. 
  • Assist with system updates, patching, and routine maintenance activities. 
  • Support deployment of new systems, applications, and technology refresh initiatives. 
  • Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. 
  • Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. 
  • Other duties as assigned or required.

Requirements

Required:

  • 3-5 years of experience in technical support, help desk, or IT support roles. 
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 
  • Experience supporting Windows and/or Linux operating systems and standard office applications. 
  • Familiarity with ticketing systems and IT service management processes. 
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). 
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+). 

Desired:

  • Experience supporting DoD or Navy IT environments. 
  • Familiarity with ITIL-based service management practices. 
  • Experience with endpoint management tools and remote support tools. 

Additional Qualifications:

  • Strong troubleshooting and customer service skills. 
  • Ability to manage multiple tickets and priorities in a fast-paced environment. 
  • Effective communication skills with both technical and non-technical users. 

Security Clearance:

  • Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

#CJ

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

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