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Technical Support Associate Jobs in Bumpass, VA (NOW HIRING)

Orion Talent

Equipment Support Technician

Ashland, VA · On-site

$24/hr

Collaborate with Engineering on new equipment introduction and provide technical feedback. * Work ... Associate's degree in Electronics, Electrical, or Electro-Mechanical Technology preferred, OR ...

Virginia Green

IT Support Specialist

Richmond, VA · On-site

$55K - $65K/yr

Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses ...

G. Grattan LLC

IT Support Specialist

Henrico, VA

Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses ...

Virginia Green

IT Support Specialist

Henrico, VA

Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses ...

Virginia Green

IT Support Specialist

Henrico, VA · On-site

$55K - $65K/hr

Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses ...

Virginia Green

IT Support Specialist

Henrico, VA · On-site

Position Summary The IT Support Specialist provides hands-on technical support across Virginia Green, ensuring reliable, secure, and efficient use of technology for all associates. This role focuses ...

corpay

VP, Client Operations

Richmond, VA · Hybrid

The Vice President will lead approximately 35 Client Account Management associates supporting the Full AP business and approximately 15 Technical Support associates supporting both Full AP and ...

Corpay

VP, Client Operations

Richmond, VA · On-site

The Vice President will lead approximately 35 Client Account Management associates supporting the Full AP business and approximately 15 Technical Support associates supporting both Full AP and ...

corpay

VP, Client Operations

Richmond, VA · Hybrid

The Vice President will lead approximately 35 Client Account Management associates supporting the Full AP business and approximately 15 Technical Support associates supporting both Full AP and ...

HCA Healthcare

IIT Support Specialist

Tuckahoe, VA · On-site

$20.56 - $28.78/hr

Create technical support and "How-To" video to assist faculty and students. Position Requirements: * Education: Associate degree in Information Technology or related field. Extensive experience and ...

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Technical Support Associate information

See Bumpass, VA salary details

$14

$33

$76

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Bumpass, VA is $33.05, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $35.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Bumpass, VA are hiring for Technical Support Associate jobs? Cities near Bumpass, VA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Technical Support Specialist

Universal Dynamics Inc

Fredericksburg, VA • On-site

$28/hr

Full-time

Re-posted 23 days ago

Job description

Job Summary:

PIOVAN/UNADYN, is a leading producer of auxiliary equipment for the plastics processing industry. We make and market different products, including resin-drying systems, gravimetric blenders, crystallizer, plasticizer, centralize material-conveying systems, temperature-control equipment and granulators.

PIOVAN/UNADYN is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield.

PIOVAN/UNADYN, is one of the most experienced Company on PET Auxiliary Systems for preforms products with a recovery up to 100% of recycling.


ROLE (Job Description)

  • Maintain collections of technical service manuals and documentation.
  • Assist the Engineering Department with occasional lab testing of equipment and compounds sent in by the customer base.
  • Performing administrative tasks such as opening and managing Service Order cases, providing service reports, and documenting expenses to the Accountability Department.
  • Occasional travel to customer facilities to witness and understand equipment applications and operations, effect necessary repairs, and deliver parts and/or components as needed.
  • Support customers by phone and/or email to assist with troubleshooting and technical requests.
  • Coordinate with the customer by sending the tariff form in case of technician intervention request.
  • Handle Service Orders under own responsibility and promptly inform the Service Manager about the job status, whether it's under warranty, to be invoiced, or FOC for a special decision/agreement from the Sales referent.
  • Support technicians and guide them on how and what to fill in on the Service Report in case of needs (in case of a critical situation).



Qualifications and Work Experience:

  • Associate degree in Electrical or Mechanical Engineering Technology (or related field) preferred and/or five (5)+ years of experience with industrial equipment similar to Una-Dyn and/or Piovan equipment;
  • Must have solid communication skills, both verbal and written.
  • Ability to analyze and interpret mechanical and electrical drawings, as well as software code.
  • Familiar with microprocessor controls and programs.
  • Must have good interpersonal skills and provide high-quality customer service.
  • Must be able to organize, prioritize, and multitask.
  • Must be able to evaluate and respond appropriately to situations to the benefit of the customer.
  • Familiar with Microsoft Word, Excel, PowerPoint, SAP, CRM.