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Technical Support Associate Jobs in Aldie, VA (NOW HIRING)

DANE LLC

Technical Support Specialist

Chantilly, VA · On-site

$62K - $67K/yr

Associate's Degree or Equivalent Experience Experience: Minimum 1 - 3 years of relevant experience ... Experience providing Tiers 1 and 2 technical support for hardware and software. * Excellent ...

Qiagen

Technical Associate

Germantown, MD · On-site

$21/hr

The Kit Assembly Technical Associate is responsible for operating automated and semi-automated ... and support department/corporate goals. - Responsible for ensuring on-going compliance to ...

SAIC

Technical Services Associate

Chantilly, VA

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

SAIC

Technical Services Associate

Chantilly, VA · On-site

$40K - $80K/yr

... Associate | Audio Visual (AV) Tech . This role is multi-faceted, involving both technical support ... Provide technical support to field engineers, technicians, and product support teams in diagnosing ...

Axon

Technical Support Engineer, Axon 911

Sterling, VA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Axon

Technical Support Engineer, Axon 911

Sterling, VA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$37K - $46K/yr

They are seeking a motivated Technical Support Technician to provide day-to-day technical ... Associate's degree in Information Technology or a related field (or equivalent experience) • US ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Aldie, VA

Technical Support Associate information

See Aldie, VA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Aldie, VA is $24.38, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.11 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Aldie, VA look for?

The top searched job categories for Technical Support Associate jobs in Aldie, VA are:

What cities near Aldie, VA are hiring for Technical Support Associate jobs?

Cities near Aldie, VA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Aldie, VA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $50,711 per year, or $24.4 per hour.

Technical Support Specialist

DANE LLC

Chantilly, VA • On-site

$62K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Wellness resources


Description

At DANE, our low turnover rate speaks volumes—our people stay because they’re seen, supported, and truly valued. We believe that when our team thrives, so does our mission. That’s why we offer generous paid time off starting on day one, a comprehensive benefits package, and continuous learning opportunities to help you grow both personally and professionally.
As a valued member, you will play a crucial role in providing top-notch Account Management Services for the Department of State consolidated accounts. Your responsibilities will include creating, modifying, and overseeing all Department of State accounts and handling SNAP card administration. Additionally, you will be responsible for initial mobile and laptop support at the tier 1 level.
Details:

Location: Washington, DC - Onsite
Job Type: Full Time
Education: Associate's Degree or Equivalent Experience
Experience: Minimum 1 - 3 years of relevant experience
Clearance: Must hold Active DoD Secret Clearance or higher
Responsibilities:

  • Performs systems administrative and operational duties on computer systems
  • Perform account management duties in Active Directory
  • Welcome and greet customers when handling front desk operations
  • Analyze, evaluate, test, and repair basic hardware problems
  • Prepare activity and progress reports regarding support activities
  • Respond, investigate, and correct problems.
  • Acts as a technical resource for user queries
  • Contribute to developing and implementing improvements in the account management processes.
  • Working to achieve SLA's when resolving customer issues
  • Organize and conduct one-on-one and small group training in the use of commercial and government off-the-shelf software products (COTS and GOTS)
  • Provide troubleshooting, diagnosis, and repair for laptop and mobile devices
Requirements

  • Strong customer service and communication skills (both written and verbal)
  • Excellent interpersonal skills, especially the ability to listen and understand what is being described
  • Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
  • Experience providing Tiers 1 and 2 technical support for hardware and software.
  • Excellent attention to detail.
  • Strong working knowledge of computer terms.
  • Customer service operations experience.
  • 1-3 years of related experience
  • One or more industry standard certifications- A+, Security+, Network+; etc. preferred
  • Having mobile or public key infrastructure (PKI, Smartcard) experience will be a plus
  • Experience providing Tech support to the Department of State IT Mart locations is a plus.
Physical Requirements:

· Must be able to move/handle equipment up to 30 pounds such as servers, workstations, monitors, etc.
DANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.