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Technical Support Associate Jobs in Waynesboro, VA

UVIMCO

Technology Support Specialist

Charlottesville, VA · On-site

Serve as the primary contact for technical support, promptly resolving hardware, software, network ... Associate degree or higher in Information Technology, Computer Science, or related field preferred ...

UVIMCO

Technology Support Specialist

Charlottesville, VA · On-site

Serve as the primary contact for technical support, promptly resolving hardware, software, network ... Associate degree or higher in Information Technology, Computer Science, or related field preferred ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Waynesboro, VA

Technical Support Associate information

See Waynesboro, VA salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Waynesboro, VA is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What job categories do people searching Technical Support Associate jobs in Waynesboro, VA look for? The top searched job categories for Technical Support Associate jobs in Waynesboro, VA are:
What cities near Waynesboro, VA are hiring for Technical Support Associate jobs? Cities near Waynesboro, VA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Waynesboro, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,412 per year, or $23.8 per hour.

Technology Support Specialist

University of Virginia Investment Management Company (UVIMCO)

Charlottesville, VA • On-site

Full-time

Re-posted 3 hours ago

Job description

Job Summary:
The University of Virginia Investment Management Company (UVIMCO) provides investment management services to the University of Virginia and associated organizations. They are seeking a Technology Support Specialist who will be responsible for delivering effective technical support, managing equipment, and enhancing IT infrastructure for UVIMCO staff.
Responsibilities:
• Provide end-user support: Serve as the primary contact for technical support, promptly resolving hardware, software, network, and system issues through in-person, phone, email, or remote assistance.
• Manage support requests: Track, prioritize, document, and escalate issues using a ticketing system to ensure efficient problem resolution and clear communication.
• Equipment provisioning & maintenance: Configure, deploy, and maintain laptops, mobile devices, peripherals, and conferencing equipment, ensuring all devices are secure, up-to-date, and fully operational.
• User onboarding and offboarding: Manage IT-related onboarding and offboarding processes, including account provisioning, system access, hardware setup, and orientation for new hires.
• Maintain IT inventory: Track, document, and manage hardware and software assets, including ordering equipment and coordinating repairs or replacements as needed.
• Troubleshoot network and connectivity: Diagnose and resolve connectivity issues, including wireless, VPN, printing, and other network-related problems.
• Collaborate with technology team: Partner with developers, engineers, and external providers to escalate complex issues and contribute to technology projects aimed at enhancing infrastructure and systems.
• Support cybersecurity measures: Assist in maintaining cybersecurity standards by ensuring appropriate software patches, updates, antivirus solutions, and security practices are consistently applied.
• End-user training: Provide basic technology training to staff, creating user-friendly documentation and guides to promote self-service resolution and increase overall technical proficiency.
• Continuous improvement: Identify recurring IT issues, recommend solutions, and assist with the implementation of process enhancements to improve efficiency and reliability.
Qualifications:
Required:
• Associate degree or higher in Information Technology, Computer Science, or related field preferred; relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
• Experience in IT helpdesk support or similar technical support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), mobile devices, and common software applications.
• Familiarity with basic networking concepts and troubleshooting.
• Excellent interpersonal, communication, and customer service skills.
• Effective organizational abilities, with strong attention to detail and the ability to manage multiple tasks simultaneously.
• Basic understanding of cybersecurity principles and best practices.
Preferred:
• Experience supporting and troubleshooting Wi-Fi networks (including access points, SSIDs, and wireless authentication) is a plus.
• Experience supporting and building workflows with common AI applications (e.g., ChatGPT, Claude, Perplexity is a plus.
• Systems administration experience with the Microsoft 365 ecosystem — including Microsoft Intune (device management), Entra ID (identity and access), App registrations, and Microsoft Graph API — is strongly preferred.
Company:
The University of Virginia Investment Management Company (UVIMCO) provides investment management services for the University of Virginia and its associated organizations in support of UVA’s mission, strategy, and operating goals. Founded in 2004, the company is headquartered in Vausseroux, FRA, with a team of 11-50 employees. The company is currently Early Stage.

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