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Technical Support Associate Jobs in Waynesboro, VA

Peraton

IT Support Technician

Charlottesville, VA · On-site

$86K - $138K/yr

Providing technical support for user networks, systems, and peripheral devices. * Troubleshooting ... Windows Server Hybrid Administrator Associate. * Experience handling COMSEC material and devices.

Peraton

IT Support Technician

Charlottesville, VA · On-site

$86K - $138K/yr

Providing technical support for user networks, systems, and peripheral devices. * Troubleshooting ... Windows Server Hybrid Administrator Associate. * Experience handling COMSEC material and devices.

Old Dominion Freight Line, Inc.

Database Associate

Fishersville, VA · On-site

$57K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Database Associate will be responsible for supporting database maintenance and security by ... Provide basic technical support to application users for database access and queries. * Help ensure ...

Power Monitors, Inc.

Accounts Payable Specialist

VA · On-site

$45K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's or Bachelor's degree preferred * 3-5 years of Accounts Payable experience * Strong ... Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support ...

Power Monitors

Accounts Payable Specialist

Mount Crawford, VA

$20.25 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate's or Bachelor's degree preferred * 3-5 years of Accounts Payable experience * Strong ... Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support ...

Marmon

IT End User Support Specialist

Charlottesville, VA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The ideal candidate brings advanced technical judgment, a servicemanagement mindset, and a passion ... Associate or bachelor's degree in computer science, Information Systems, or a related field ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Waynesboro, VA

Technical Support Associate information

See Waynesboro, VA salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Waynesboro, VA is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.43 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What job categories do people searching Technical Support Associate jobs in Waynesboro, VA look for?

The top searched job categories for Technical Support Associate jobs in Waynesboro, VA are:

What cities near Waynesboro, VA are hiring for Technical Support Associate jobs?

Cities near Waynesboro, VA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Waynesboro, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $49,412 per year, or $23.8 per hour.

IT Support Technician

Peraton

Charlottesville, VA • On-site

$86K - $138K/yr

Full-time

Re-posted 11 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

51st of 224 rated it services

Job description

Responsibilities
Peraton is looking for an IT Support Technician to support a contract onsite in Charlottsville, Virginia. This role is ideal for a "jack-of-all-trades" IT professional who will support multiples systems, networks, and technologies. This role will provide advanced end-user support beyond basic help desk functions while assisting with network and systems administration, device management, troubleshooting, and maintenance activities.
Peraton has served as the prime contractor for this program since its inception in the 1980's. We provide high-level government leaders with reliable secure voice, video, and fax communications anytime, anywhere, in any environment in support of day-to-day operations. We support a secure, worldwide, high-performance communications network comprised of real-time interactive applications allowing complex national and worldwide communications. Peraton provides the O&M of the network infrastructure and its components. We provide integration for development of hardware and software solutions, and engineering support for the delivery of network, system, software, and security solutions.
The IT Support Technician is responsible for, but not limited to:
  • Providing technical support for user networks, systems, and peripheral devices.
  • Troubleshooting hardware, software, and network-related issues.
  • Performing routine maintenance activities, including powering on devices, inspecting and connecting cabling, verifying system status, and validating security configurations.
  • Conducting patch management and firmware upgrades, providing break/fix support, and supporting daily operations and maintenance activities, including onsite support for special events.
  • Providing remote and onsite preventative maintenance support, which may require overnight travel.
  • Acting as an incident manager by coordinating issues with the Network Operations Center (NOC), providing status updates for ongoing incidents, and documenting event closure within the ticketing system.
  • Coordinating and advising technical teams during maintenance outages, authorized service interruptions, lifecycle replacements, and system upgrades.
  • Supporting installation, configuration, and sustainment of network and end-user infrastructure across multiple environments.

Qualifications
Required Qualifications:
  • Active TS/SCI security clearance required.
  • Bachelor's degree in computer science, Information Technology, or related technical field and five (5) years of relevant experience; OR Master's degree and three (3) years of relevant experience; OR PhD and zero (0) years of relevant experience; OR High School Diploma/GED and nine (9) years of directly related experience may be substituted in lieu of higher education.
  • DoD 8140/8570 IAT Level II certification required.
  • Ability to work independently with minimal supervision in dynamic operational environments.
  • Strong organizational, troubleshooting, and communication skills.

Desired:
  • Cisco CCNA and/or CompTIA Network+ certifications.
  • Microsoft Certified: Windows Server Hybrid Administrator Associate.
  • Experience handling COMSEC material and devices.
  • Experience installing, terminating, labeling, and testing structured cabling systems, including Cat5e, Cat6, Cat6A, and fiber optic cabling.
  • Familiarity with network monitoring and management tools such as SolarWinds.
  • Experience using ticketing and workflow management systems such as Jira.

Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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