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Technical Support Associate Jobs in Bumpass, VA (NOW HIRING)

Ksb

IT Support Engineer II

Richmond, VA

This role combines advanced technical problem-solving with hands-on field support across multiple ... Education: Associate or bachelor's degree in IT, Computer Science, or equivalent experience

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Mechanicsville, VA · On-site

$15.25 - $15.75/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

PTR Global

Associate Systems Analyst

Richmond, VA · On-site

$25 - $30/hr

The Associate Systems Analyst will provide technical support for applications used by the Information Technology and Corporate Services groups. The role involves supporting a variety of applications ...

trane technologies

Customer Support Specialist

Midlothian, VA · On-site

$17 - $23/hr

Provide technical support, promote product offerings, and identify additional sales opportunities ... Collaborate with teams, mentor new associates, engage in community activities, and model strong ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Bumpass, VA

Technical Support Associate information

See Bumpass, VA salary details

$14

$33

$76

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Bumpass, VA is $33.05, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $35.38 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Bumpass, VA are hiring for Technical Support Associate jobs?

Cities near Bumpass, VA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Bumpass, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $68,750 per year, or $33.1 per hour.

Technical System Operator (SYSOP) - Elementary - 26-27 School Year

Hanover County Public School

Ashland, VA • On-site

$29K/yr

Full-time

Re-posted yesterday

Job description

Salary: $29,069.89 Annually
Location : Central Services, Ashland, VA
Job Type: Full Time
Job Number: 03956
Department: Technology Services
Opening Date: 05/05/2026
Description
** This posting is intended to generate a pool of qualified applicants who wish to be considered for vacancies as they develop for the 2026-2027 school year**
** Minimum salary listed, salary offer is based on related work experience. **
GENERAL RESPONSIBILITIES:
The Technical Systems Operator is part of a work team to provide technology support for a designated school. The major focus of work involves hardware and software installation, technology troubleshooting, and problem resolution for workstation-level equipment including, but not limited to, computers, printers, peripherals, and audio-visual equipment.
ESSENTIAL DUTIES:
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
  • Provide technical support to students & staff for workstation and network application issues;
  • Provide technical support for network and workstation hardware and software;
  • Provide Level I front line support to assigned school building. May include, but is not limited to: taking directions from technology services, equipment set up, equipment tear down, printer troubleshooting, image ghosting, software installation, hardware installation, etc.;
  • Create work orders for Level II support and track issues to resolution;
  • Maintain accurate inventory of all computer equipment;
  • Assist in the development of the assigned school building's technology supply budget and administer it throughout year;
  • Perform other work as required.

Qualifications: KSA's, Education
KNOWLEDGE, SKILLS AND ABILITIES:
Requires strong focus on providing exceptional customer service and exhibiting a positive attitude in support of Department and School Division goals. Must have clear oral and written communication skills, and the ability to work well with others. Must possess the ability to work independently and as part of a team. Knowledge of standard office procedures, practices and equipment and ability to perform desktop computer startup and shutdown, and load and common application software.
EDUCATION AND EXPERIENCE:
Required: Any combination of education and experience equivalent to graduation from high school. Working experience related to computer hardware/software maintenance.
Preferred: Associates Degree supplemented by at least one year of college study or technical training related to computer support and hardware maintenance.
A comparable amount of training and experience may be substituted for the minimum qualifications.
Terms of Employment
LOCATION: Assigned School
WORK SCHEDULE: 11M -7.25 Hrs.
IMMEDIATE SUPERVISOR: Building Administrator
PAYGRADE: 9
SALARY SCALE: Uniform
SPECIAL REQUIREMENTS/DIRECT/INDIRECT REPORTS:
Direct Reports - No
FLSA STATUS: Non-Exempt
Physical requirements and Disclaimer
Constant use of computers, monitors, keyboards, and mice; working with other equipment such as laser printers, handhelds, audio-visual equipment etc.; handling small fragile electronic components; moving and installing heavy equipment such as computers, monitors, printers, etc. which can weigh as much as 100 pounds; frequent use of telephones; frequent contact with internal and external staff; occasional need to perform urgent tasks to meet organizational deadlines.
Rev. 5/14 (format); Hanover County Public Schools assures Equal Employment Opportunities and equal education opportunities for employees and students as required by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This job description is intended to accurately reflect the position activities and requirements. However, management and administration reserve the right to modify, add, or remove duties and assign other duties as necessary. This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions of the position.
Please visit https://hcps.us/departments/human_resources/benefits___compensation for more information on our competitive benefits package. If you have further questions about your benefit status, please contact your recruiter.
The Hanover County School Board does not unlawfully discriminate on the basis of age, sex, race, color, religion, disability or national origin in its employment practices or educational programs and activities. The Director for Special Education is designated as coordinator for non-discrimination for access to and implementation of programs under Section 504 and the Americans with Disabilities Act. The Assistant Superintendent of Human Resources is designated as coordinator for non-discrimination regarding personnel matters under Section 504 and the Americans with Disabilities Act. To contact Hanover County Public Schools by phone, you may call (804) 365-4500.

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