ZipRecruiter

Log In

1

Technical Support Associate Jobs in Virginia (NOW HIRING)

INSPYR Solutions

Tech Support Tech I

Sterling, VA · On-site

$22/hr

Technical Support Technician Location: Sterling, VA Duration: 6 months, possible extensions ... Associate's degree in Information Technology or a related field (or equivalent experience) Nice to ...

Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate ... Experience working in a corporate technical help desk environment * Proficient at solving problems ...

Altec

Technical Sales Associate

Daleville, VA · On-site

$60K - $66K/yr

Responsibilities Altec is currently looking for a Technical Sales Associate in Roanoke, VA ... Advocating for customers with creative solutions while leading and supporting the sales ...

Lancesoft

Service Engineer

Chester, VA · On-site

$30 - $41/hr

Required Qualifications * 3-5+ years of experience in technical support, field service, data center operations, or enterprise server support. * Associate's or Bachelor's degree in Information ...

UVIMCO

Technology Support Specialist

Charlottesville, VA · On-site

Serve as the primary contact for technical support, promptly resolving hardware, software, network ... Associate degree or higher in Information Technology, Computer Science, or related field preferred ...

next page

Showing results 1-20

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Virginia

Technical Support Associate information

See Virginia salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for technical support associate in Virginia is $24.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $26.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Virginia? The most popular types of Technical Support jobs in Virginia are:
What are popular job titles related to Technical Support Associate jobs in Virginia? For Technical Support Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Virginia look for? The top searched job categories for Technical Support Associate jobs in Virginia are:
What cities in Virginia are hiring for Technical Support Associate jobs? Cities in Virginia with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,922 per year, or $24.5 per hour.

Title: Technical Support Analyst ; Location: Colonial Heights, VA - 100% ON SITE

Interon IT Solutions

Colonial Heights, VA • On-site

Contractor

Posted 12 days ago

Job description

Title: Technical Support Analyst

Location: Colonial Heights, VA

Key Responsibilities

  • Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.
  • Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow).
  • Remote Troubleshooting: Use remote desktop tools to guide users through software installations, password resets, and connectivity issues.
  • Escalation: Recognize when a problem is beyond Tier 1 scope and route it to the appropriate specialist with clear, concise notes.
  • Knowledge Base Growth: Contribute to our internal \"How-To\" guides to help users (and the team) help themselves.

Technical Requirements:

  • Operating Systems: Proficiency in Windows 10/11 and macOS environments.
  • Software Suites: Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.
  • Networking Basics: A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.
  • Identity Management: Basic experience with Active Directory or Azure AD (password resets, unlocking accounts, group memberships).
  • Hardware Savvy: Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.

Requirements & Qualifications

Minimum Qualifications

  • Education: Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).
  • Technical Proficiency: Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).
  • Compliance Knowledge: Basic understanding of IT security principles and data privacy standards.
  • Preferred Skills
  • Certifications: CompTIA A+, Network+, or Google IT Support Professional Certificate.
  • Customer Service: A background in Help Desk technical support, ideally in an academic or corporate setting.
  • Physical Requirements
  • Ability to work 100% on-site with possible Telework options
  • Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.

Required/Desired Skills:

  • Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.
  • Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.
  • Active Listening: Picking up on the "clues" a user gives to diagnose an issue they might not have the words to describe.
  • Clear Communication: The "Translate Tech-to-Human" skill—explaining complex fixes in simple, jargon-free language.
  • Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.