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Technical Support Manager Jobs in Virginia (NOW HIRING)

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

Power Monitors

Technical Support Manager

Mount Crawford, VA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and ...

Global IT Family

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Title: Technical Support Location: Richmond, VA Duration: Long term Onsite Position Summary The ... Knowledge of help desk ticketing systems and IT service management workflows. Skills Effective ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... reports to program management and stakeholders. * Interface directly with end users and ...

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Saalex

$45K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Saalex

$45K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Forgent

Technical Support Engineer

Richmond, VA · On-site

Ability to manage multiple cases and priorities effectively. Core Competencies & Behaviors Technical Leadership * Provides advanced diagnostic support and guidance on complex equipment issues.

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role focuses on hands-on device preparation, imaging, asset management, shipping logistics, and onsite technical support to ensure a seamless onboarding experience. The technician will work ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Virginia

Technical Support Manager information

See Virginia salary details

$29.2K

$85.2K

$146.2K

How much do technical support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support manager in Virginia is $85,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Virginia?

The most popular types of Technical Support jobs in Virginia are:

What are popular job titles related to Technical Support Manager jobs in Virginia?

For Technical Support Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Virginia look for?

The top searched job categories for Technical Support Manager jobs in Virginia are:

What cities in Virginia are hiring for Technical Support Manager jobs?

Cities in Virginia with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $85,176 per year, or $41 per hour.

Technical Support Manager

Power Monitors, Inc.

VA • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!
Key Responsibilities
  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.

What We're Looking For
  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.

Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching

About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.

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