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Technical Support Manager Jobs in Virginia (NOW HIRING)

Global IT Family

Technical Support

Richmond, VA · On-site

$37K - $46K/yr

Title: Technical Support Location: Richmond, VA Duration: Long term Onsite Position Summary The ... Knowledge of help desk ticketing systems and IT service management workflows. Skills Effective ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... reports to program management and stakeholders. * Interface directly with end users and ...

Arete Technologies, Inc.

Technical support

Richmond, VA

$37K - $46K/yr

Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software ...

Arete Technologies, Inc.

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Ask IT consulting

Technical Support

Richmond, VA

$37K - $46K/yr

... Manage backup tape rotation and cases for offsite pickup 5. Perform network jack activation for correct VLAN 6. Basic customer training and support on Mitel phone operations 7. Weekly review of all ...

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Support user account management including provisioning, access control, and password management.

Forgent

Technical Support Engineer

Richmond, VA · On-site

The Technical Support Engineer serves as the primary technical escalation point within Forgent ... Systems & Tools • Experience with CRM/case management platforms (Salesforce preferred) and ERP ...

Infojini Consulting

Technical Support

Arlington, VA · On-site

his position will normally be from 8:00 AM - 4:30 PM (5 days a week) OR 12 PM - 8:30 PM (5 days a week). On occasion, the selected candidate may be asked to work outside of their regularly scheduled ...

ACL Digital

Technical Support Specialist

Richmond, VA · On-site

Technical Support Analyst-II 9954 Mayland Drive, Suite 3100, Richmond, VA 23233 - Onsite position ... Knowledge of help desk ticketing systems and IT service management workflows. * Skills * Effective ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Virginia

Technical Support Manager information

See Virginia salary details

$29.2K

$85.2K

$146.2K

How much do technical support manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for technical support manager in Virginia is $85,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

What is the role of a technical support manager?

A technical support manager oversees a team that provides technical assistance to customers or internal users, ensuring issues are resolved efficiently. They coordinate support activities, develop troubleshooting procedures, and may use tools like ticketing systems to track and manage support requests, often requiring strong communication and technical skills.

Is AI replacing tech support?

As a Technical Support Manager, it is important to understand that AI tools are increasingly used to automate routine tasks and improve efficiency in tech support. However, AI currently complements human agents by handling repetitive inquiries, while complex issues still require human expertise and problem-solving skills. The role involves overseeing AI integration and ensuring quality customer service alongside technical knowledge.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

What is the highest salary for technical support?

The highest salaries for technical support managers can exceed $100,000 annually, especially in large corporations or tech hubs, with experienced professionals or those managing large teams earning higher compensation. Salaries vary based on location, industry, certifications, and years of experience.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

How much do technical support managers make in the US?

Technical Support Managers in the US typically earn between $60,000 and $110,000 annually, with the median salary around $80,000. Salaries vary based on experience, location, company size, and industry, and the role often requires strong technical skills and leadership abilities.
More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Virginia? The most popular types of Technical Support jobs in Virginia are:
What are popular job titles related to Technical Support Manager jobs in Virginia? For Technical Support Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Virginia look for? The top searched job categories for Technical Support Manager jobs in Virginia are:
What cities in Virginia are hiring for Technical Support Manager jobs? Cities in Virginia with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $85,176 per year, or $41 per hour.
Technical Support

Technical Support

Global IT Family

Richmond, VA • On-site

$37K - $46K/yr

Other

Posted 3 days ago

Job description

Title: Technical Support
Location: Richmond, VA
Duration: Long term

Onsite

Position Summary 
The Technical Support Specialist is responsible for the installation, configuration, and maintenance of IT equipment, as well as providing responsive troubleshooting and support for ongoing hardware, software, and network issues. This role serves as the primary point of contact for end-user technical assistance, ensuring systems remain operational and staff can work with minimal disruption. 

Equipment Installation & Setup 
Install, configure, and deploy desktops, laptops, monitors, printers, and peripheral devices. 
Set up and configure operating systems, software applications, and user accounts for new and existing staff. 
Assist with the physical installation of networking equipment (routers, switches, access points) and cabling. 
Image and prepare devices according to organizational standards and security policies. 
 
Ongoing Technical Support 
Respond to help desk tickets, phone calls, and in-person requests in a timely and professional manner. 
Diagnose and resolve hardware, software, network connectivity, and peripheral issues. 
Provide first- and second-level support, escalating complex problems to senior IT staff or vendors when necessary. 
Support common business applications, email systems, and productivity software. 
 
Knowledge Skills and Abilities 
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies. 
Familiarity with device imaging, deployment tools, and system security best practices. 
Knowledge of help desk ticketing systems and IT service management workflows. 

Skills 
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues. 
Strong communication skills, with the ability to explain technical information in a user-friendly manner. 
Excellent organizational and time-management skills to handle multiple requests and priorities. 
Skilled in customer service and maintaining a professional, supportive demeanor with end users. 
Ability to work independently as well as collaboratively within a team. 
Ability to adapt to changing technology, tools, and organizational needs. 
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required. 
Ability to maintain confidentiality and follow security protocols when handling sensitive information. 

Skill
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN technologies.
Familiarity with device imaging, deployment tools, and system security best practices.
Knowledge of help desk ticketing systems and IT service management workflows.
Effective troubleshooting and diagnostic skills, with the ability to quickly identify and resolve technical issues.
Strong communication skills, with the ability to explain technical information in a user-friendly manner.
Excellent organizational and time-management skills to handle multiple requests and priorities.
Skilled in customer service and maintaining a professional, supportive demeanor with end users.
Ability to work independently as well as collaboratively within a team.
Ability to adapt to changing technology, tools, and organizational needs
Ability to lift and move IT equipment, such as computers, monitors, and networking gear, as required.
Ability to maintain confidentiality and follow security protocols when handling sensitive information.
Experience with Helpspot as a ticketing system.


Thanks & Regards,

Naresh

Global IT Family
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