Technical Support Engineer
Reston, VA · On-site
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...
Technical Support Engineer
Reston, VA · On-site
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...
Technical Support Engineer
Reston, VA · On-site
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...
Technical Support Engineer
Reston, VA · On-site
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...
Technical Support Engineer
Reston, VA · On-site
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...
Technical Support Engineer
Reston, VA · On-site
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...
Shared Services Technical Support Engineer II Location: Glen Allen, VA Duration: 4+ months (Strong possibility of extension) Description: The Americas Software Client Shared Services Technical ...
Shared Services Technical Support Engineer II Location: Glen Allen, VA Duration: 4+ months (Strong possibility of extension) Description: The Americas Software Client Shared Services Technical ...
Technical Support Engineer
Tysons, VA · On-site +1
Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...
Technical Support Engineer
Tysons, VA · On-site +1
Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...
Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon ... Take part in On-call Support and weekend coverage What You Bring * Bachelor's degree in computer ...
Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon ... Take part in On-call Support and weekend coverage What You Bring * Bachelor's degree in computer ...
The Technical Support Engineer II role involves providing 1st and 2nd level support for Dedrone by ... in On-call Support and weekend coverage Qualifications : Required : • Bachelor's degree in ...
The Technical Support Engineer II role involves providing 1st and 2nd level support for Dedrone by ... in On-call Support and weekend coverage Qualifications : Required : • Bachelor's degree in ...
Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon ... Take part in On-call Support and weekend coverage What You Bring * Bachelor's degree in computer ...
Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon ... Take part in On-call Support and weekend coverage What You Bring * Bachelor's degree in computer ...
The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and ...
The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and ...
The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and ...
The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and ...
The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and ...
The Technical Support Engineer investigates and resolves customer technical issues identified on Liebherr mining trucks, including autonomous haulage systems (AHS). This includes system analysis and ...
This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...
This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...
This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...
This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...
This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...
This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...
Software Technical Support Engineer Department: Support Position:Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team ...
Quick apply
Software Technical Support Engineer Department: Support Position:Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team ...
Software Technical Support Engineer Department: Support Position:Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team ...
Software Technical Support Engineer Department: Support Position:Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team ...
Software Technical Support Engineer Department: Support Position: Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team ...
Software Technical Support Engineer Department: Support Position: Exempt, Full-Time Job Summary IPConfigure, Inc. is searching for a Software Technical Engineer to work closely with a dynamic team ...
The opportunity The Senior Technical Support Engineer for Government provides Technical Support for the U.S. public sector Adobe customer base. Key elements of the role involve handling technical ...
The opportunity The Senior Technical Support Engineer for Government provides Technical Support for the U.S. public sector Adobe customer base. Key elements of the role involve handling technical ...
Work with the functional engineering team in EU to grow domain expertise and become USCAN subject ... Experience in providing remote technical support to external and internal customers Qualifications ...
Work with the functional engineering team in EU to grow domain expertise and become USCAN subject ... Experience in providing remote technical support to external and internal customers Qualifications ...
Weekend Technical Support Engineer information
What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?
Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.
What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?
| Aspect | Weekend Technical Support Engineer | Help Desk Technician |
|---|---|---|
| Required Credentials | Typically an associate degree or relevant certifications (e.g., CompTIA A+) | Often an associate degree or certifications like CompTIA A+ |
| Work Environment | On-site or remote support during weekends, troubleshooting technical issues | Help desk or call center environment, providing user support |
| Employer & Industry Usage | IT support companies, tech departments, service providers | Corporate IT departments, MSPs, retail, and service industries |
The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.
What are Weekend Technical Support Engineers?
Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.
What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?
To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What are popular job titles related to Weekend Technical Support Engineer jobs in Virginia? For Weekend Technical Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer jobs in Virginia look for? The top searched job categories for Weekend Technical Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Weekend Technical Support Engineer jobs? Cities in Virginia with the most Weekend Technical Support Engineer job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 2 days ago
TD SYNNEX rating
7.6
Based on 43 frontline employees who took The Breakroom Quiz
87th of 208 rated it services
Job description
This is an ON-SITE position at our Reston, VA office.
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and resolution times and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge.
Responsibilities
Qualifications and Required Skills
What's In It For You?
Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. Apptium participates in the E-Verify program.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
#DNS-Apptium
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and resolution times and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge.
Responsibilities
- Provide technical support for assigned complex system-level software products including prioritization, analysis, and resolution of issues requiring evaluation of diverse factors.
- Effectively manage customer escalations related to complex problems in Apptium software products to ensure high customer satisfaction.
- Independently define and drive analysis and research of complex technical issues; involve appropriate resources while maintaining consistent and timely customer communication.
- Perform root cause analysis using diagnostics such as product logs, source code, network logs, server utilization, and database reports to provide solutions for issues related to purchase and activation, billing discrepancies, and lifecycle management.
- Validate product bug fixes to ensure regression-free solutions and proper functionality.
- Develop and maintain troubleshooting plans documenting environment details, problem descriptions, analysis, next steps, and solutions in the Service Request Tracking System.
- Develop and maintain specialized test environments to reproduce and verify issues.
- Collaborate with R&D and internal stakeholders during product issue resolution.
- Define and report product supportability and readiness throughout the product lifecycle.
- Assist in scheduling team resources, identify improvement opportunities, provide after-hours coverage as needed, and lead training for new products or releases.
- Demonstrate initiative in acquiring expertise across platforms and technologies by installing, testing, and using Apptium software and attending training sessions.
Qualifications and Required Skills
- Bachelor's degree or higher in Computer Science, Computer Engineering, or equivalent professional experience.
- 1-3 years of relevant experience preferred.
- Strong coding experience preferably in Java or GoLang; knowledge of SQL and relational databases; experience with diverse operating systems with Linux preferred.
- Knowledge of cloud infrastructure including AWS, GCP, or Azure.
- Experience using JIRA or equivalent ticketing tools, Confluence or similar documentation systems, logs, and server monitoring tools.
- Strong communication skills.
- Aptitude for complex technical problem solving.
What's In It For You?
- Competitive salary and compensation.
- Annual bonus based on personal performance.
- Medical, dental, and vision insurance.
- Retirement plan.
- 3 weeks of paid time off every year.
- Unlimited sick time.
- Paid holidays.
- Fun Fit Fridays and wellness initiatives.
- Collaborative work environment.
- Employee referral program.
Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. Apptium participates in the E-Verify program.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
#DNS-Apptium
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company
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