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Weekend Technical Support Engineer Jobs in Virginia

Antithesis Operations LLC

Support Engineer

Vienna, VA · On-site

$75K - $100K/yr

About the Role Our Support Engineers are the first escalation for customer support requests. They ... For requests that exceed their scope, they possess the technical expertise to route them to the ...

OCH Technologies LLC

Technical Support

Leesburg, VA · On-site

$37K - $47K/yr

Description: OCH Technologies is seeking a Technical Support professional in support of an FAA ... Participate in after hours on call rotation including evenings and weekends. * Serve as the first ...

SAP

SAP NS2 Support Engineer (SAC)

Herndon, VA · On-site

This individual will work directly with customers, technical leads, and cross-functional teams to ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...

SAP

SAP NS2 Support Engineer (SAC)

Herndon, VA

This individual will work directly with customers, technical leads, and cross-functional teams to ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...

Adobe

Cleared Product Support Engineer

Mclean, VA · On-site

The Senior Product Support Engineer for Government provides Technical Support for the U.S. public sector Adobe customer base, handling technical issues and ensuring customers are set up for success.

Saalex

$45K - $85K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

Saalex

$45K - $85K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

INSPYR Solutions

Technical Support Technician

Manassas, VA · On-site

$37K - $47K/yr

Title: Technical Support Technician Location: Manassas, VA Duration: 6 month contract (high ... Act as a primary point of contact for internal and external stakeholders (engineers, vendors ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The engineer independently investigates, diagnoses, and resolves complex technical issues, applying ... Provide hands-on technical support during product rollouts, system upgrades, and customer ...

Peraton

Technical Support Technician

Chantilly, VA · On-site

$51K - $82K/yr

Responsibilities Peraton is seeking a Technical Support Technician in support of our Corporate IT ... Interact with network services, software systems engineering, and/or applications development to ...

Peraton

Technical Support Technician

Chantilly, VA · On-site

$51K - $82K/yr

Responsibilities Peraton is seeking a Technical Support Technician in support of our Corporate IT ... Interact with network services, software systems engineering, and/or applications development to ...

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All JobsTechnical Support Engineer JobsWeekend Technical Support Engineer JobsWeekend Technical Support Engineer Jobs in Virginia

Weekend Technical Support Engineer information

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.
What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What are popular job titles related to Weekend Technical Support Engineer jobs in Virginia? For Weekend Technical Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer jobs in Virginia look for? The top searched job categories for Weekend Technical Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Weekend Technical Support Engineer jobs? Cities in Virginia with the most Weekend Technical Support Engineer job openings:
Weekend Technical Support Engineer jobs near you

Support Engineer

Antithesis Operations LLC

Vienna, VA • On-site

$75K - $100K/yr

Full-time

Posted 8 days ago

Job description

About Antithesis
We're on a mission to redefine how modern distributed systems are tested and released. Our platform is trusted by engineering teams who demand rock-solid reliability, scalable performance, and deep technical visibility. Our platform doesn't just assure system correctness and reliability, it exists because developers need something better. If you've ever experienced the pain of a production outage, had a bad week on-call, or had a release delayed by weeks because of one killer bug - you'll understand exactly why we're doing what we do. If you're passionate about developer-first products, system resilience, and correctness, we'd love to talk.
About the Role
Our Support Engineers are the first escalation for customer support requests. They are experts of the Antithesis platform, and they have the skills to resolve requests that lack prescribed instructions in our external documentation or internal knowledge base. For requests that exceed their scope, they possess the technical expertise to route them to the correct internal teams. When not handling escalations, they ensure requests are acknowledged, qualified, triaged, and driven to resolution while keeping stakeholders informed.
What You'll Do
  • Handle customer support requests that lack prescribed instructions in our external documentation or internal knowledge base
  • Determine the proper escalation path for novel issues after performing diagnostics and troubleshooting
  • Use scripting languages to investigate customer issues
  • Own customer support requests end-to-end: first response, qualification, triage, escalation management, resolution tracking, and communication
  • Contribute to the continuous improvement of the knowledge base by identifying gaps and suggesting updates based on request patterns
  • Respond to automated system alerts, taking steps to raise stakeholder awareness and begin the resolution process
  • Communicate clearly and professionally with customers' technical team members

What We're Looking For
  • Experience in a technical support, help desk, or customer-facing technical operations role (or equivalent)
  • Proficiency in Linux environments, containerization/Docker, and bash/shell scripting
  • Working knowledge of a scripting language (e.g. Javascript, Python)
  • Strong written communication skills and comfort communicating with customers' engineers
  • Eagerness to develop deep product expertise in an innovative and technically sophisticated platform
  • Willing to work on-site five days a week
  • Bonus points:
    • Experience with software testing / quality assurance
    • Kubernetes
    • Querying data (via SQL, NoSQL, or other query engines)
Why Join Us?
  • Make a measurable impact from day one
  • Collaborate with a fast-moving team that values autonomy and results
  • Help shape the growth strategy at a pivotal stage
  • Access to top-tier tools and leadership support
  • Get a genuinely revolutionary software product into users' hands

Apply