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Weekend Technical Support Engineer Jobs in Virginia

AvePoint

Technical Support Analyst

Richmond, VA · On-site

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

AvePoint

Technical Support Analyst

Richmond, VA · On-site +1

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

AvePoint, Inc.

Technical Support Analyst

Richmond, VA · On-site

As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our ... From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Content Guru

Support Engineer

Reston, VA

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Content Guru

Support Engineer

Reston, VA · On-site

Support Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience ... Technical Support & Incident Management * Diagnose, troubleshoot, and resolve technical issues ...

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Reports To: VP of Operations and Engineering Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations.

CoStar Group, Inc.

AV Support Engineer II

Richmond, VA · On-site

$73.40 - $97.60/hr

Escalate complex technical issues to senior technicians or engineers. * Provide white‑glove ... Ability to work occasional evenings or weekends in support of events. Preferred Qualifications

Saalex

$45K - $85K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

Saalex

$45K - $85K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test ... Provide Tier 1-3 technical support for hardware, software, and network-related issues.

SAP

SAP NS2 SAC Support Engineer

Herndon, VA · On-site

In this role, the engineer is expected to build deep technical expertise in SAP Analytics Cloud ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...

SAP

SAP NS2 SAC Support Engineer

Herndon, VA · On-site

This individual will work directly with customers, technical leads, and cross-functional teams to ... Participate in weekend support and 24x7 support activities as required. * Develop deep product ...

Visual Lease

AV Support Engineer II

Richmond, VA · On-site

$73.40 - $97.60/hr

Escalate complex technical issues to senior technicians or engineers. * Executive & Conference Room ... Ability to work occasional evenings or weekends in support of events. Preferred Qualifications

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Weekend Technical Support Engineer information

What is a weekend technical support engineer?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a weekend technical support engineer?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.

What are some common challenges faced by weekend technical support engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

How much is the salary of a weekend technical support engineer?

The salary of a weekend technical support engineer typically ranges from $40,000 to $70,000 annually, depending on experience, location, and the company. Part-time weekend roles may offer hourly wages between $15 and $30. Certifications and technical skills can influence earning potential.

What are the most commonly searched types of Technical Support Engineer jobs in Virginia?

The most popular types of Technical Support Engineer jobs in Virginia are:

What are popular job titles related to Weekend Technical Support Engineer jobs in Virginia?

For Weekend Technical Support Engineer jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Weekend Technical Support Engineer jobs in Virginia look for?

The top searched job categories for Weekend Technical Support Engineer jobs in Virginia are:

What cities in Virginia are hiring for Weekend Technical Support Engineer jobs?

Cities in Virginia with the most Weekend Technical Support Engineer job openings:

Weekend Technical Support Engineer jobs near you

Technical Support Analyst

AvePoint

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

About AvePoint:
Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint's global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.
At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!
Overview
Are you a problem-solver with a passion for tech, cloud solutions, and AI? As a Support Engineer, you won't just solve issues-you'll be a vital part of a team that keeps our cloud-based services running smoothly and ensures our customers stay ahead in a fast-evolving digital world. If you want to launch your career at the intersection of customer success and cutting-edge technology, this is the role for you.
What You'll Be Doing
As a Support Engineer, you'll be on the front lines of customer interaction, helping our enterprise clients tackle technical challenges within our software ecosystem. Collaborate with a dynamic team of developers, product experts, and customer success managers to deepen your expertise in troubleshooting and cloud support.
Your Key Responsibilities:
  • Cloud & AI-Driven Product Support: Become an authority on our software suite, mastering Microsoft technologies and cloud platforms like Azure and Office 365. You'll analyze and troubleshoot software issues, using insights from data logs and development resources to solve complex issues in the Microsoft Cloud.
  • Empowering Customer Success: Be a trusted advocate for our customers by offering effective, empathetic, and fast solutions via phone, email, and remote support sessions. Your knowledge will guide customers through the implementation and optimization of our products, ensuring they maximize the benefits of our cloud-based and AI-enhanced tools.
  • Collaborative Troubleshooting: Work closely with cross-functional teams to resolve issues and enhance our products. From reviewing logs to conducting root cause analysis, you'll play a key role in ensuring technical issues are swiftly addressed.
  • Content Creation & Knowledge Sharing: Share your findings with a wider audience by contributing to public-facing articles that help customers resolve common issues. Your insights will help shape a knowledge base for our community.
  • Continuous Learning & Development: Stay on top of the latest tech trends and our product updates through hands-on learning, giving you an edge in cloud, AI, and Microsoft-based support.

Is This the Right Role for You?
We're looking for individuals who thrive in a fast-paced, tech-focused environment, are eager to learn, and bring new ideas to the table. If you're a team player with a strong drive for continuous learning and innovation, we want to hear from you.
What We Value:
  • BA/BS in an IT-related field (Computer Science is a plus!)
  • 3+ years of experience in technical support, IT helpdesk, or cloud support
  • Exceptional communication skills and a strong customer-focused approach
  • 2+ years of experience in the Microsoft tech stack (Azure, SharePoint, Microsoft 365, Windows Server, SQL Server, and IIS)
  • Hold one or more Microsoft certifications or equivalent
  • The ability to quickly learn and troubleshoot multiple proprietary software products

The Salary Range for this role is $50,00,000 - $60,000. At AvePoint, we strive to offer competitive, fair, and equitable total rewards. The listed salary range represents a good faith estimate, with final offers based on location, experience, skills, and qualifications. The listed range reflects base salary only; our total rewards include base salary, comprehensive benefits (medical, dental, vision, 401(k) with match, unlimited PTO), and depending on the role, bonuses, commissions, or equity (RSUs). We welcome compensation discussions-apply even if your expectations fall outside the range.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

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