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Weekend Technical Support Engineer Jobs in Virginia

ATG

Technical Support Analyst

Arlington, VA · Remote

Technical Support Engineer Location: Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Engineer will be required to handle internal and external customer ...

ATG

Technical Support Analyst

Arlington, VA · On-site

Technical Support Engineer Location: Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Engineer will be required to handle internal and external customer ...

Cooley

Product Support Engineer

Reston, VA · On-site

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer ...

Cooley

Product Support Engineer

Reston, VA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer ...

Cooley LLP

Product Support Engineer

Reston, VA

Ability to work extended and/or weekend hours, as required * Ability to travel, as required * 4+ years directly applicable experience (e.g., application support engineer, technical support engineer ...

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Weekend Technical Support Engineer information

What are the key skills and qualifications needed to thrive as a Weekend Technical Support Engineer, and why are they important?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.

What are some common challenges faced by Weekend Technical Support Engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What are Weekend Technical Support Engineers?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What are popular job titles related to Weekend Technical Support Engineer jobs in Virginia? For Weekend Technical Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer jobs in Virginia look for? The top searched job categories for Weekend Technical Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Weekend Technical Support Engineer jobs? Cities in Virginia with the most Weekend Technical Support Engineer job openings:
Weekend Technical Support Engineer jobs near you

Senior Technical Support Engineer

Abb Holdings Inc

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Manager
In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes and guidelines . You will be the technical reference for critical customer escalations-solving complex issues when our local support teams and partners needs help. This role combines technical depth, customer focus, and a passion for problem-solving in a fast-paced, collaborative environment.
The work model for the role is: Hybrid #LI - Hybrid
You will be mainly accountable for:
  • Provide technical support for customer escalations and issues, helping our local organizations and partners handling Critical Power system issues. This is done with the use of ticketing system, phone, or email. This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution.
  • Categorizing technical issues and analyzing them through communication with customers and remote connections to assets for a large range of services and products for which they are certified to perform.
  • Maintain detailed technical documentation and case management using ABB systems (SFDC)
  • Recognizing improvement needs in the ways of working and potential solutions for them and the products in question and driving improvement actions in their own area of responsibility.
  • Interacting with other departments, such as Quality and R&D, to address product issues and drive continuous product improvement.

Job Qualifications:
  • Bachelor's degree in Electrical Engineering, Power Systems, or related technical discipline
  • 5+ years of experience in commissioning and after-sales technical support
  • Troubleshooting experience of UPS, PCS, STS/PDU or energy storage solutions are a plus
  • The ability to write clear and concise technical documents, reports, and field support procedures
  • Ability to travel up to 20% of the time domestically or internationally
  • Certifications in Power Systems or related technical fields is preferred

What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High-Deductible Health Plan (with a Health Savings Account) called the High-Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Parental Leave - up to 6 weeks
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

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