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Entry Level Technical Support Engineer Jobs in Virginia

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Synnex

Technical Support Engineer

Reston, VA

The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Thrive

Client Support Engineer 1

Fairfax, VA · On-site

They are seeking a Client Support Engineer 1 to perform activities associated with the ... Required : • Some college or equivalent experience; technical coursework • Entry level with ...

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Entry Level Technical Support Engineer information

See Virginia salary details

$37.2K

$78.4K

$118.5K

How much do entry level technical support engineer jobs pay per year?

As of Jul 29, 2026, the average yearly pay for entry level technical support engineer in Virginia is $78,354.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Entry Level Technical Support Engineer position, and why are they important?

To thrive as an Entry Level Technical Support Engineer, you need foundational knowledge in computer systems, networking, and troubleshooting, often supported by a relevant degree or technical training. Familiarity with ticketing systems, remote support tools, and operating systems like Windows or Linux is commonly required, and certifications such as CompTIA A+ or Microsoft Certified: Fundamentals can be beneficial. Strong communication, problem-solving skills, and patience help you effectively resolve customer issues and ensure a positive support experience. These skills are crucial for efficiently diagnosing technical problems and maintaining high customer satisfaction in dynamic support environments.

What is an Entry Level Technical Support Engineer job?

An Entry Level Technical Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. This role requires strong problem-solving skills, communication abilities, and a basic understanding of relevant technologies. It is often a starting point for a career in IT or engineering, providing hands-on experience with hardware, software, and customer service.

What does a typical day look like for an Entry Level Technical Support Engineer?

A typical day for an Entry Level Technical Support Engineer involves responding to support tickets, troubleshooting user issues via phone, email, or chat, and escalating complex problems to senior engineers as needed. You’ll work closely with both customers and your internal team to resolve technical problems, document solutions, and follow up on outstanding issues. The work environment is often collaborative, fast-paced, and focused on delivering timely, high-quality support. Over time, you’ll have opportunities to learn advanced technical skills and progress into more specialized engineering roles.

What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What are popular job titles related to Entry Level Technical Support Engineer jobs in Virginia? For Entry Level Technical Support Engineer jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Entry Level Technical Support Engineer jobs in Virginia look for? The top searched job categories for Entry Level Technical Support Engineer jobs in Virginia are:
Entry Level Technical Support Engineer jobs near you
Infographic showing various Entry Level Technical Support Engineer job openings in Virginia as of July 2026, with employment types broken down into 1% Locum Tenens, 92% Full Time, 4% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution, with an average salary of $78,354 per year, or $37.7 per hour.
Technical Support Engineer

Technical Support Engineer

TD SYNNEX

Reston, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

TD SYNNEX rating

7.2

Company rating: 7.2 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

137th of 230 rated it services

Job description

This is an ON-SITE position at our Reston, VA office.
The Technical Support Engineer is responsible for delivering quality software support to customers and partners in accordance with departmental goals and objectives for quality, response and resolution times and customer satisfaction. The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge.
Responsibilities
  • Provide technical support for assigned complex system-level software products including prioritization, analysis, and resolution of issues requiring evaluation of diverse factors.
  • Effectively manage customer escalations related to complex problems in Apptium software products to ensure high customer satisfaction.
  • Independently define and drive analysis and research of complex technical issues; involve appropriate resources while maintaining consistent and timely customer communication.
  • Perform root cause analysis using diagnostics such as product logs, source code, network logs, server utilization, and database reports to provide solutions for issues related to purchase and activation, billing discrepancies, and lifecycle management.
  • Validate product bug fixes to ensure regression-free solutions and proper functionality.
  • Develop and maintain troubleshooting plans documenting environment details, problem descriptions, analysis, next steps, and solutions in the Service Request Tracking System.
  • Develop and maintain specialized test environments to reproduce and verify issues.
  • Collaborate with R&D and internal stakeholders during product issue resolution.
  • Define and report product supportability and readiness throughout the product lifecycle.
  • Assist in scheduling team resources, identify improvement opportunities, provide after-hours coverage as needed, and lead training for new products or releases.
  • Demonstrate initiative in acquiring expertise across platforms and technologies by installing, testing, and using Apptium software and attending training sessions.

Qualifications and Required Skills
  • Bachelor's degree or higher in Computer Science, Computer Engineering, or equivalent professional experience.
  • 1-3 years of relevant experience preferred.
  • Strong coding experience preferably in Java or GoLang; knowledge of SQL and relational databases; experience with diverse operating systems with Linux preferred.
  • Knowledge of cloud infrastructure including AWS, GCP, or Azure.
  • Experience using JIRA or equivalent ticketing tools, Confluence or similar documentation systems, logs, and server monitoring tools.
  • Strong communication skills.
  • Aptitude for complex technical problem solving.

What's In It For You?
  • Competitive salary and compensation.
  • Annual bonus based on personal performance.
  • Medical, dental, and vision insurance.
  • Retirement plan.
  • 3 weeks of paid time off every year.
  • Unlimited sick time.
  • Paid holidays.
  • Fun Fit Fridays and wellness initiatives.
  • Collaborative work environment.
  • Employee referral program.

Apptium Technologies is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, age, religion, color, marital status, national origin, gender, gender identity or expression, sexual orientation, disability, or veteran status. Apptium participates in the E-Verify program.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
  • Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
  • Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
  • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
  • Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
  • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
  • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

#DNS-Apptium
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.
TD SYNNEX is an E-Verify company

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