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Assistant Technical Support Engineer Jobs in Virginia

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

Cellebrite

Technical Support Engineer

Tysons, VA · On-site +1

Cellebrite is looking for a Technical Customer Support Engineer based remotely working in the Pacific Time zone or Hybrid from Morristown NJ office . This candidate will have technical support ...

Axon

Technical Support Engineer II

Sterling, VA

Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve ...

Axon

Technical Support Engineer II

Sterling, VA · On-site

The Technical Support Engineer II role involves providing 1st and 2nd level support for Dedrone by Axon products, troubleshooting technical issues, and ensuring high-quality customer service.

Axon

Technical Support Engineer II

Sterling, VA · On-site

Your Impact The Technical Support Engineer provides 1st and 2nd level support to Dedrone by Axon customers and partners worldwide. With your ability to research, diagnose, troubleshoot, and resolve ...

ABB

Senior Technical Support Engineer

Richmond, VA · Hybrid

This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...

ABB

Senior Technical Support Engineer

Richmond, VA · On-site

This support is also through the 24/7 diagnostic center rotation and collaboration with field engineers and local support teams to drive issues toward resolution. * Categorizing technical issues and ...

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Assistant Technical Support Engineer information

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High-paying engineering positions often require specialized knowledge, advanced degrees, and sometimes certifications, with compensation influenced by industry, location, and company size.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document support cases, and communicate solutions clearly, typically working in customer service or IT environments. Strong communication skills and basic knowledge of computer systems are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, extensive experience, and work in high-demand industries or companies with competitive compensation packages.

Is AI replacing tech support?

Assistant Technical Support Engineers use AI tools to assist in troubleshooting and resolving technical issues, but AI is not replacing the role entirely. Human expertise remains essential for complex problems, customer communication, and personalized support, making AI a complement rather than a substitute in tech support environments.
What are the most commonly searched types of Technical Support Engineer jobs in Virginia? The most popular types of Technical Support Engineer jobs in Virginia are:
What cities in Virginia are hiring for Assistant Technical Support Engineer jobs? Cities in Virginia with the most Assistant Technical Support Engineer job openings:
Assistant Technical Support Engineer jobs near you
Assistant Technical Support Representative

Assistant Technical Support Representative

Ferguson Enterprises, LLC

Springfield, VA • On-site, Remote

$39K - $46K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Ferguson Waterworks rating

9.5

Company rating: 9.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 367 rated retail wholesalers

Job description

Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Ferguson is currently seeking the right individual to fill a tremendous career opportunity for an Assistant Technical Support Representative in Newport News, VA!
The Assistant Technical Support Representative is the first point of contact for all our Ferguson Associates. While providing a high level of customer service, the Assistant Technical Support Representative answers incoming calls, tracks information in a ticketing system, uses a knowledge base tool along with their own personal expertise to resolve incidents in a timely fashion. The Assistant Technical Support Representative will be tasked with providing in-depth troubleshooting on a variety of internal applications. The Assistant Technical Support Representative escalates unresolved problem/issues/requests to the other support teams as required.
Responsibilities:
  • Heavily use training, documentation/knowledge, and peers to develop troubleshooting and research skills.
  • Capable of troubleshooting with End Users.
  • Handle fluctuating incoming ticket volume Phone, chat, Self-Service autonomously.
  • Strong communication skills.
  • Consistently document and solve any reported issue.
  • Develop and maintain strong relationships within the IT department.
  • Develop and maintain an understanding of Corporate and IT policies and procedures.
  • Develop and maintain verbal and written communication skills.
  • Develop and maintain creative thinking in troubleshooting techniques.
  • Develop and maintain solid customer service and follow-up skills.
  • Stay in sync with defined processes.
  • Capable of multitasking efficiently.
  • Capable of critical thinking and understanding issues through context clues.
  • In addition to the essential job functions described above, all associates will perform duties as requested by management.

Qualifications:
  • 0-2 years of relevant experience in a technical call center or comparable education preferred.
  • Possess basic SQL knowledge.
  • Experience with call/chat interface is ideal, along with any experience with ticketing systems.
  • Experience developing or troubleshooting software in UniBasic, Java, React, Python, or other modern language.
  • Passion for supporting custom applications.
  • Experience using Oracle Cloud Infrastructure, Electronic Data Interchange (EDI), mobile device OS, and Microsoft Office products is preferred.
  • Experience using Active Directory and various SaaS tools.
  • Able to prove they can find out solutions to tough issues on their own without hand holding
  • A self starter and self motivated.
  • Critical thinker, able to tinker, suggest new paths, and set a higher standard.
  • Outstanding communication skills, both written and verbal.
  • Phenomenal customer service skills.
  • Excellent organizational skills.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
#Li-Remote
Pay Range:
Actual pay rate may vary depending upon location. The estimated pay range for this position is below. The specific rate will depend on a candidate's qualifications and prior experience.
$17.36 - $27.76
Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
This role is Bonus or Incentive Plan eligible.
Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

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